Royal Mail Delivery Office

Hi I’d like my package please, here’s my correct slip and my identificationno response but walks into the back for about 1 minute*” can’t find it, leave your number and we’ll call you if we do”
” okay, could you please look a bit more, it’s an important package that I’ve paid for and belongs to me which you have even though I have paid for this service”
” leave your name and number then you need to leave before I call the police”
” that seems a bit extreme and unnecessary, could you please just have a proper look for my package?” walks off and does not return despite me ringing the magic bell My conversation with a lovely lady at the Clapham sorting office on the 2^nd of Feb. Needless to say they did not call me, still can’t find it and I have to do everything through the sender. Bloody useless.