Snappy Snaps

This particular branch has the rudest manager/​person I’ve ever met. He has tribal looking scars on his face, but I dont know his name. On the 2 occassions I had the misfortune to use them, this man was rude, loud & obnoxious. Not only to me, but staff also.
I was dealing with a lovely lady in the shop who gave me a price for printing a whole roll of film. This man hovered behind her the whole time then shoved her aside, said that price was ridiculous & I’d need to pay per print, rather than for the whole roll. Despite explaining the price was even on display in their shop, he still said no.
Due to this incident & another similar, I sent a letter to their head office & also the manager of the Bethnal Green branch (incase it wasnt actually this little man). No surprise, I didnt hear anything back at all!
There is a much better, professional photography studio up the road. I will never use snappy snaps again.

I never usually go into this Snappy snaps but I needed some passport pics done quickly on a Sunday and the usual place I go (I’ll come to this later) is closed on a Sunday. When I went in the manager was having an argument with one of his woman customers quite loudly and bullishley. That was bad enough but what really got me was that he then went on to criticize the photgrapher down the road at Studio320, where I normally go, saying that he doesn’t know how to take passorts and his printing is rubbish and doesnt know what he’s doing. I didn’t see the start of the argument but the woman must of mentioned him somehow, I guess on price and/​or quality or something, for him to start this tirade about him. Well this was totally unfair as I know the photographer, Sean, at Studio 320 as he photogaphed my wedding 4 years ago with fantastic pictures and has photgraphed my children since and we’re so pleased with his work that we consider him our ”family photgrapher” also we go there to print our own pictures which are great and resonably priced. Sean is a totally professional photographer and has his Qualifications on display in the studio to prove it (something I didn’t see here!) and he has always given us excellent customer service hence why we always go back to him. I left the shop immediately and soon after I went I felt a bit guilty for not defending Sean in there but I’m not a confrontational woman and his aggressive manner made me very uncomfortable! This is why I’m writing this review! (A bit cowardly I admit!) How unprofessional of this Snappy Snaps guy! Why not concentrate on your own business instead of ranting on and telling blatent lies about someone else. One of the things he said was that he is an ‘artist’ and didn’t need telling how to take a passport. I don’t think that shouting at your customers is the right way to go about things. So I cant comment on the qulity of the prints or anything here as I just left but if it’s anything like the customer service the well!

Snappy Snaps. not very snappy.
The guy serving me was very polite, but was in the midst of serving another customer and training 2 young guys (appeared to be teenager age). I honestly wouldn’t have minded so much if he had just said up front that the entire transaction would take longer because he was busy training.
Also, it cost £15 for 2 Indian visa photos which I thought was quite pricey.
Unfortunately I don’t have time during the week to go to the Indian visa processing place on Goswell Road where the required size photos cost £4.

Worst photo printing shop I’ve ever been to. Rude owner and poor quality prints. Please keep away, try somewhere more independent or with people who know and like photography, unlike this place where quality and customer service are forgotten.