I’d had much better experiences with this surgery since 2013, coincidentally, the same time as I was allocated to a new GP. Waiting times have been cut down, and my GP listens and does seem to take my ailments seriously, no matter how embarrassed I am to speak about them. I’ve been able to get appointments within a few days(it helps that my office is near enough that I can go during working hours) and the online booking system is pretty decent as well, allowing you to book and cancel appointments online. The only complaint here that I have now is that, if you have to call for any reason whatsoever, the chances are that you will spend a long time on the phone on hold. I suppose that it’s inevitable though. The NHS is a free service available to all, and it’s only to be expected that it’s busy!