Sri Lankan Airlines

Cancelled flights on us repeatedly, 5 hour delays on the rescheduled flights.
On another occassion tried at 5 different Sri Lankkan offices to change a fight 4 couldnt do it? The 5^th took 45 mins to take us of the original flight and rebook us on the exact same filght? After we pointed this out we waited another 20 mins while we were changed to a flight that left at 1.45 am (we were told it was at 3pm, but that was flying the other way). The lady didnt even have the integrity to tell us that she had the times wrong just gave us the print out of the ticket. We noticed it straight away and asked and she said matter of factly that was the only time the flight was avail. True, but at least be honest enough to let us know the original time we were told was a mistake and it was going to be 13 hours later.
As we were one of the first to check in (we’d been waiting at the airport for 5 hours) they still couldnt organise us two seats together. We booked together, checked in together but had to sit apart on a flight, it was our honeymoon.
Will never fly with them again no matter how much cheaper or more direct they are. They were dreadful! Think twice before booking anything with them!

Very efficient airline, have flown to Sri Lanka and Malaysia via Sri Lankan, and it was a overall great experience, good food, good hospitality. All the planes were new since Emirates took over from the previous ‘AirLanka’, so that made a huge difference, However, I beleive the contract has not been renewed so unsure how Sri Lankan airlines will be maintained with out the fantastic management of Emirates.

I have flown with Sri Lankan airlines on many occasions and not just to Sri Lanka. Their planes are new and updated, cabin staff are extremley friendly and well presented. Of all the flights i have been on i have never once been delayed. In flight entertainment is excellent with a wide choice of films, music and tv shows to choose from in all languages. The food is lovely– not your typical airline food and plentiful. The crew regularly offer drinks and snacks. The seat are comfy and seat pitch standard. I would recommend flying with Sri Lankan airlines