Viator

On the positive side, waiter was charming, live entertainment was excellent, night views of London fantastic. Unfortunately, the food was dreadful. Truly awful. Inexcusable. Inedible. If you book, take a sandwich with you.

We went to Highclere castle Bamford and Oxford out of London. The tour was twelve long hours. The buses, through Premium bus tours, are dreadful. We bought senior tickets so we could have downstairs seats. That did not happen. Upstairs was dangerous for us and either hot or freezing. The tour guide was just OK. Miserable time and the Highclere castle just has people standing around talking lowly to a select few. Stick with seeing on the show Dontown Abbey
Don’t use Viator unless your a masochist.

I made a reservation with Viator for transportation from the Southampton Cruise Ship Terminal to London. I received a confirmation email with instructions to seek out an individual holding a banner reading «international friends» and several telephone numbers to contact in case of emergency.
On 07÷13÷14 my 75 year old Mother and I arrived at the terminal via the Queen Mary 2. I couldn’t locate anyone with a sign reading «international friends». I asked several terminal employees but no one knew what I was referring to.

I called the telephone numbers on the voucher and received a recorded message stating that their offices were closed. I left a message but did not hear back. We met another couple who had a reservation for this service and they also were unable to locate anyone from the company.
At 11:00am we opted to take a taxi to London which cost 155.85 pounds plus a 10.00 pound tip (equal to 280.00 US dollars).
Upon arriving at our London hotel, I sent a complaint email to Viator. On July 25^th (15 days later) I received the following response:
Jul 25
Thank you for your patience.
A full refund of USD 203.74 has now been processed to your credit card, for your Southampton Transfer: Southampton Port to London Hotels or Heathrow Airport booking. Please note that the refund may take 3 – 7 business days to appear on your credit card, depending on your individual bank.
We apologize for the inconvenience caused, however, we hope that you did enjoy your vacation.
We look forward to being of service to you in the future.
Kind regards,
Adrianne W
Viator Customer Relations
Their response in no way explains why there was no transportation provided. Also there was no offer of compensation for our distress due to their lack of service. I do not recommend this company.

CANCELLED OUR TOUR AT THE LAST MOMENT.
We had a WWII London tour booked a couple of months ahead of our visit, which we had paid for and had printed tickets. On the morning of the tour, we called to confirm that everything was on schedule and they said it was. We wasted the morning just walking around and having a lengthy lunch so that we’d be on time for the 1pm departure. When we showed up at the tour office, they told us the tour had been cancelled due to not enough people booked on it. So they screwed us. They easily could have called us because they had our phone number and we had service in the U.K. I don’t want my money back, I want my VACATION TIME back. I will never book through Viator again.

We went on a full day Windsor/​Buckingham Tour with Viator. The tour was advertised as a full day guided tour. The guide was not informative, and just dropped us at Windsor for a couple hours with no tour guide or audio guide. After Windsor they dropped us off outside Buckingham and made us wait for over two hours for the Buckingham guide to begin that tour.

This review is for a «Paris Skip the Line: Eiffel Tower» from Fat Tire Tours. We had 3 days in Paris, and two times to choose from for our tickets. We had heard that you waste time standing in lines getting up to the sky deck, so we signed up. We received our «Confirmation Pending» an hour later and nothing of confirmation reached us within the day. Went to the tower and asked for a refund, but no can do 0 – 2 days from purchase. I won’t be using them again.

I had booked a tour of Windsor, Bath, and Stonehenge for me and my sister. My sis and I always wanted to see Stonehenge and we crossed that off our must see! Received a small discount on the internet and paid about 170 bucks for 2. I’m glad that I booked through Viator. The tour buses were located nearby the Victoria station, which was really convenient location.
The tour wouldn’t have been as fun if it weren’t for our tour director, Mark! He was so funny and made the whole 11 hour trip fly by so fast. We got plenty of time to enjoy the different sites, buy souvenir, and eat our meals. Just don’t forget to have at least one person wear a watch cause time flies by so fast during these tours.