Victor Removals

I hate leaving bad reviews, so I’m just going to make this as simple as possible:
1. They were two hours late
2. When I called them to check where they were, they said ‘the GPS says we’re 30 minutes away’, this was one hour before they arrived.
3. When I booked they said they would carefully wrap the furniture in blankets, they didn’t.
4. My boyfriend had to help them out because they couldn’t manage just the two of them.
5. They broke one of the wooden panel of my drawers.
6. After I pointed it out they took a picture and said they’d be in touch for the refund.
7. Before leaving they used the bathroom, they didn’t bother closing the door whilst doing so and left the toilet in disgusting conditions.
8. After I paid them the agreed amount of cash, they handed me a piece of paper that read ‘how did we do today’ and then stood right behind me looking over my shoulder at what I was writing. I could only bring myself to mention the 2 hours delay.
9. Before leaving they got a phone call from another customer who was seemingly enquire as to why they were late, and I heard the guy say ‘the GPS says we’re 30 minutes away’…they were still in my house.
10. They didn’t get in touch in regards to my broken furniture.
11. When *I* got in touch they said I would have to pay an ‘insurance claim fee’ that was 6 times the value of the drawers they broke. They failed to mention this fee at any time before and did not tell me what the name of the Insurance Company was despite me asking multiple times.
12. So obviously they didn’t refund anything.
Please do stay away from Victor Removals and don’t make my mistake to be lured in by the cheap prices. I was stupid and should have remembered that you get what you pay for.