Zara

TERRIBLE customer service — went in to exchange a faulty item (the skirt I was wearing on the way to the dinner I was wearing it for! Part of it fell apart and looked awful.) The process from start to finish was horrendous. The first member of staff I spoke to (who turned out to be the manager) told me they definitely didn’t have the skirt in and she had never seen it before. She eventually checked after my insistence as I had only bought the skirt a few days prior, and of course, it WAS in the store (in the stock room). First time they brought me the wrong size. Second time they brought me another faulty item. Third time OK but with no apology and making me wait 10 – 15 minutes each time. I was sent upstairs and downstairs to make the exchange, all cashier staff were very unfriendly and unhelpful, after the exchange was finally made I was sent to the back of a long changing room queue so that I could swap the skirts over (as I was wearing it) and the man at the fitting room was also unhelpful and rude. I was made late for dinner after being in the shop for almost an HOUR just to make a quick exchange and at no point did anyone smile, let alone apologise for the faulty item. Far from my first experience like this with Zara, and they do not answer the customer service phone number or tweets.

Le célèbre Zara de Regent street est vraiment génial pour toutes les fans de shopping, on y trouve tous les essentiels pour remplir votre garde-​robe, à des prix très raisonnables!

The best branch around oxford street. I love the clothes because unlike many of the brit or american stores, they have a tailored fit. The smart, work stuff makes up most of my wardrobe and it’s nice to see someone that thinks about men and puts out some really quality stuff. Is slightly pricier than something like M&S but the look and feel, and the style, make it worth more than that.

Excellent clothes. The have from timeless designs which you can wear for years to the latest fashion and good prices. Some things are quite expensive but during the sales they are reduced to silly prices.
Sizes are strange and in other shops where I am a medium at Zara I am an extra large.
The staff are always nice and it has a great atmosphere.

Zara stock a huge and varied range of up-​to-​the minute fashion for both adults and children.
The store is light and modern, it is always busy and can resemble a bit of a jumble sale at weekends but you can always leave the store clutching a bargin. Their basic range is cheap and affordable. It is well made and washes well.
I always spot items i like in magazine and when i go into this branch they are always more likely to have it on their shelves.