Carland Direct

i brought a car from this company on 27^th june 2012 .and reported a fuilt to them on the 21^st july .this was when the problems started with this garage. i went to a independant garage and had it diagnosed .i told carland of the fuilt the salesman there said he cant do anything as his manager was away on hoilday we said when is he back .we was told 2 weeks .we said that we need someing done before that he said ok he will phone back he didant. i phoned again and with no anwsers to the problam i asked for a refund he said ok but cant till manger is back i said when he then said not till 29^th august i said not good enough. he said we will phone manager we had to then phone back later that day. manager said they will fix car at no cost to me as long as we get the car to them so we did .they had the car a week on day we picked the car up i said did you fix the fuilts he said yes .on the way home the car broke down .when i got home i phoned them and said about the car being fixed and can you show me proof of the parts as the parts can ony be got through vauxhall.
but he could not .we asked for a full refund and with that a manager appeared on the phone i said all my concerns .i said i want a full refund he then said i will phone you back. i had to phone back later the manager would not talk the salesman then said you can have part refund and that was all. we had been in touch with tradeing standerds from the start of all the problems and that was not what the law says .we took the car to vauxhall to get it looked over again they said there was no new parts put on this car. they also did there on checks to find more problems .in total it would cost in excess of £800 we are now going through legal channels as this is not exceptable