Apple Store

If you must buy from Apple then AVOID THIS STORE. THIS WAS MY WORST CUSTOMER EXPERIENCE FOR YEARS!
It took multiple follow up phone calls to get a receipt for an iphone and they eventually admitted that they knew that, in spite of earlier assurances, a receipt was likely not to arrive by email. Apparently they’ve had a problem with btinternet for months — so tried to blame it on BT. But they were still happy to accept BT internet email addresses and not to suggest paper receipts on purchase or on my first day of follow up calls or when I asked customer service to put one in the post,. After going via their call center the local manager (‘Colin’ — he refuses to give his full name) has now promised to send one by post, but I’ll believe it when I see it. He didn’t seem very bothered by my extreme dissatisfaction — perhaps it’s not uncommon for this store
The attitude to customer service (at one point I was just left hanging listening to music) is terrible. To be fair the chap at the call centre seemed pretty shocked by my experience and it was via him that I eventually got to talk to ‘Colin’. If nothing else I would recommend buying form Apple via the internet — not the Arndale store.
This experience has changed my view of Apple completely. I have a lot of Apple devices and guess I had bought into the Apple image — but then when I googled for Apple complaints (while hanging on the phone!) I started to learn about the conditions in their Chinese factories. Anyway, I will not be buying Apple devices in the future.

Today I was here for a workshop on my new computer, having been a PC user up to now does mean I thought it might be a good idea to have a look and what shortcuts I could learn from such a session. Being vaguely geeky is a disadvantage I think at this stage as it meant many of the things I was being shown I had already got my head round and to be honest I was really hoping to learn some useful keyboard shortcuts not just told to look at the menus with a mouse/​track pad tap. However, I say this it was at least a little helpful and out genius for the hourJack was helpful and managed to show us all one or two useful things. I will try another one or two of these and see how they go, but I think I was hoping for a little more depth.

Now, I know that all Apple products are mega cool and that we all probably own one of their products in some format and would probably like to have even more (Macbook Pro, anyone?).
The store is usually very busy but most people in the store are just looking around or playing on the devices.
Every time I visit the place I was get a fast and friendly service

It’s an Apple Store. Come and play with the shiny gadgets
A basic Apple Store in the Arndale that does a roaring trade. Staff are attentive as they all are and the free wifi doesn’t hurt. Top tip is to come in with your debit or credit card as they can serve you then and there.

We visited this store yesterday while at the mall because my husband can never resist visiting an Apple store. We ended up having a lengthy and wonderful conversation with a young man who works there part-​time — and not only was he incredibly knowledgeable, but he was also very enthusiastic and sweet-​natured. I complimented the manager, who was also a very nice guy.

Wow, guess what. The Apple Store in Manchester UK is… just like the one in Kansas City, and probably everywhere else on the planet I’m guessing. Competent help (my phone got wet… goodbye old pal) and that was about it but I was struck by how similar these are wherever you may be. NYC, KC, Seattle, Manchester UK. No wonder half the people walking down the street are carrying one. Anyway, if you’re in this city and worried about their chops at the store, don’t.

Love the products, but this store never answers the phone. I’ve been the next caller in the queue for the last 40 minutes!

I went to the Apple store today after arranging an appointment to see a «Genius», to fix my Apple wire. This is my first time in The Apple store for a long time, and based on reviews I was looking forward to dealing with some really nice, helpful staff and that is just what I got.
I arrived 25 minutes early and the staff members advised me to go and grab the coffee because I would be waiting 25 minutes for my appoitment anyway, so I returned, what was probably exactly 25 minutes later and I got stuck in with a «genius».
This person was very nice and replaced my charger, he advised me on ways to keep my charger in better condition and stop it happening again and he done everything in a rather quick condition.
This store has a nice range of Apple products on demo, like the new Iphones, Ipods, Ipads, Apple Mac’s and avaliable to buy, on contract and just the device with no comittment.
Based on my experiance today, the staff were really nice and helpful and they is a large amount of staff so they cope with the demand very well, as it gets extremley busy here most of the time, with people wanting to try out the Apple devices with no intent to buy.
The system to make my appointment was very simple and easy to do and the member of staff sorted my problem quick and the 4 – 5 members of staff I spoke to were all very nice, cheerful and extremely helpful. I feel 4 stars is the rating this Apple store deserves however I feel that this store could possibly deserve 5 stars, but before I give this rare honour I want to see Apple in action, when it is much busier than it was today, to see if the staff can cope with the high demand and still be as kind and helpful as they was on a dramatically less busier day.

Yesterday i was out and about and my phone battery died (story of my LIFE) so i popped in to the Apple store to plug it in for a few minutes to charge it up — I ended up leaving with an iPhone 6. And i was very happy about it.
I’ve been to this store loads of time in the past — i’ve bought numerous accessories for all of my past iPhones here and i’ve also experienced their excellent service at the the genius bar when i had battery issues with my iPhone 5. It’s always great.
The store is usually very busy — but you will find that the majority of people in the store at one time are just looking around or ‘playing’ on the devices and don’t actually want to be served. There’s usually loads of members of staff around to help — so one guy approached me, joking about me having to charge up my iphone and how i must use it far too much (he has NO idea! ha) — the conversation led to me telling him that my useless iPhone 5 is due for upgrading. He explained how they could do it for me at the Apple Store and i could keep my contract with EE.
An hour later i left the store with a brand new iPhone 6 and they even recycled my old one, which meant that i had to pay hardly anything upfront for my new phone, as the old one pretty much covered the upfront cost of the new phone.
The hour i spent with Steven was great — he was really friendly and we had a good laugh. He gave me some really good advice on how to preserve battery life on my new iPhone and some great tips on the new iPhone 6’s features too.
Overall, every time i have been in this store i have left happy, served quickly and with a smile. What more can you ask for?!

I am sure everyone has been in an Apple store. You all know whats its about. Loads of Apple products, lots of people in the store. It gets particularly busy when a new product is released. Thats not to say its quiet at other times, its pretty much busy all the time. I overheard someone say that on a «good day» there could be as many as 150 Apple staff working on a given day.
If you are going in with an issue/​problem, your best off making a reservation at the Genius Bar — it can all be done online. Hopefully your issue is not getting online!
I was there the other day to get my iPhone screen fixed. I popped in last week on the off chance that they could sort it then. I was told I needed to make a reservation with the Genius Bar which I did online while in the store. Unfortunately there next appointment was a few days wait!
Anyway, I arrived at the Apple Store on the day of the appointment and a few minutes early. The guy checked his iPad and did not find my booking? Further investigation and he found my booking but it says it was «cancelled by customer»??? I didn’t cancel it! I am sure if I did by mistake I would have got a confirmation email about this. I did log out after booking to maybe it got «confused».
Anyway, I was lucky as one of the Geniuses was able to see and look at my phone. It cost me £79 to fix — which is what the web site says. The first guy I spoke to though said it would be £99 so glad he was wrong!
Looking at the web site, I think he was confused and thought it was an iPhone 6 Plus.

Thanks to a brain slippage and general incompetence, I managed knock a cup of tea on my five year old laptop. So long, beloved machine. After a few tears, I realised it was time to bite the bullet and buy a new laptop. I headed to the Apple store in the Arndale at a potentially inappropriate time — just before lunch on a Friday. Not a great move but it was either that or Saturday (aka. Hell.)
I walked into the store and stood around for awhile, working out who I should speak to in order to get some service. I knew exactly what machine I wanted — I just needed someone to give it to me in a plastic bag. I eventually spotted a guy with his face in an iPad who seemed to be organising customers. I asked him who I could speak to and he said there was a 15 minute wait for customer service. And so I waited. And watched a lot of staff members standing around chatting in their tshirts. Clearly they had been allocated a different role for the day, however, if they weren’t busy doing that, surely they should be selling expensive computers to waiting customers?
I was eventually approached by a young wipper snapper who was nice enough but clearly didn’t listen to me when I said, «I have been using Macs since 1992.» (although his response to this was to tell me he hadn’t even been born yet.) When I showed him exactly what I wanted, he also didn’t seem to cotton on that he could just get one from out the back and hand it to me. Instead he insisted on showing me how fast the machine was (yes, it’s fast. But I kind of expected that.) and suggested I come in for Apple support to learn how to use it. Cheers, mate. But if I’ve been using these computers for longer than you’ve been alive then I think I know what I’m doing.
We eventually made the purchase and he then walked me over to another desk where he told me to wait. He walked off and then returned with a plastic bag. And then he was gone. I wasn’t entirely sure what I was waiting for and eventually another guy at this second desk came up to me and said «Right, let’s set up your laptop.» I explained I would do this myself at home and the surprised Apple tshirt wearer let me go.
I am still waiting for the receipt that I was told would be emailed to me. Now I have to go and follow up on that.

Waiting to be seen. By a genius. Apparently. Very organised. Like an army if little apple ants with iPads working in sync.

Apple Store in the Andale Centre is always very busy no matter what day you go in. I went in today to buy an item and as usual found the staff very friendly and helpful. I was also told if I didn’t want the item I have two weeks to take the item back (even if opened). The customer service here is always excellent never ever had a problem in the store.

Just had the worst service I’ve ever received from the Apple shop in the Arndale centre, We went in to change our i phone 5 cable (bought in March 2014 from the same store!) which had stopped working, we went up to a guy who didn’t even seem interested in serving us and told him we had a receipt and wasn’t interested in seeing it.
Upon showing him the lead he basically said that we had not used it correctly and we had abused it. i then said that we had used it normally and it should last longer than 4 months and should be covered as general wear and tear. he then said that we had damaged the cable. I asked him outright if he was going to swap it. he replied NO i then walked out with out saying anything to him!
I have bought many Apple products including the I phones, MacBooks and accessories from this shop and feel let down by Apple!!!
That particular Apple store have now lost a customer for life!

Recently renovated and the place still feels the same as it always has. Crowded and the staff seem a little pre-​occupied.
They stock the shiniest funkiest new gadgets and that pulls in the fan-​boys and irritating children. Tables stocked with iPods, iPads, Macbook Pro’s and iMacs.
There really isn’t anything special about this apple store to set it apart from any others. The staff are not what they used to be, less time to spend making sure you get the right product and trying to crowd in more people to the genius bar.
All in all I feel the stores service has dropped in the past couple of years and it really shows in the customer care.

I love Apple products, so the Apple Store is a dangerous place to be as I’ll buy everything in sight. (!)
However, when we called in here to look at a few different products, it proved really difficult to catch someone’s attention. Admittedly it was peak time, but there were groups of staff standing around having a chat to one another, rather than out serving customers.
For one of the leading consumer goods retailers out there, they could definitely do with improving customer service.

I am an Apple lover for the longest time, rather I am one of those who argues with people to prove how apple is better than anything else in the market! I have an I-​Phone, Macbook and Macbook pro — Yes this is how much I adore the brand!
I walk into the Apple store with my fragile macbook who suddenly fell ill that morning (the ‘o’ key in the keyboard refused to work and the rest were throwing tantrums). The blue tee-​shirt girl was friendly and gave me an appointment with the genius bar after a few hours. I waited and came back just on time to treat my baby (macbook), the genius took my lappy inside and opened the back of it and told me that water had seeped inside and that was causing the problem. I expected him to give that a wipe at-​least, it is basic human instinct, when you see something dirty you just give it a wipe. But seems like they don’t do ANYTHING without charging (disappointed). After this the ‘genius’ gives me a quote for the repair (150 pounds), to which I said I will have a think and get back. Then I tried to turn my lappy and it refused to do so, which means the genius took my mac and screwed it up more than before! I was fuming but the extremely lovely staff said they can’t help me without charging even though it was their fault. Bravo.
Verdict: Utterly disappointed!

Love apple but staff are more interested in talking to each other than noticing customers looking to talk to someone about a product they maybe interested in buying…
All staff are «walking tills»… Cool concept! If they notice you!
Apple lost out on a sale from us today.

So i’m at the Arndale…
Before i know it i’ve blanked out and woke up sweaty and in the Apple Store (curse you little Apple Gnomes and your magic tricks).
Oh well seeing as i’m here i might as well have a look at the «IPHONE 5».
Now i have a year left on my phone contract so i’ve been telling myself i don’t need the iPhone 5.
Well thats all changed (curses) !
I spoke with one of the apple reps about new tech and getting into photography, we sat down next to a Retina Macbook Pro (its a bloody good job i’m not rich) were he gave me some reviews on Camera’s (he’s also into photography) and some tips on using apple products like iPhoto, & Aperture (before anybody says, i had already told him i had these so it wasn’t like he was trying to sell me something).
30 mins later i thank him for his help !
I’m sorry but what shop can you go to where they give you help like that and not try to sell you one thing and even direct you to other shops.
Before i know it i’ve blanked out again and find myself sweating and shivering in Costa with an iPhone 5 and Retina Macbook Pro in my bags
Joking
Or am i ???

I came into this store a couple times and found the associates to be friendly and knowledgable. Once, I came in to buy a new iPhone (mine got stolen. hurrah), and then I also came in when I was having problems with my Mac.
I bought my original iPhone 4 when it first came out in the States, and Apple was offering a free bumper at the time because of the huge signal scandal. I happened to leave the country before my bumper claim was sorted, and they refused to ship it to me in the UK :(I brought this up when I was at the store, and the sales associate knew I missed getting it in the states due to my uni schedule — I even pulled up my «battle» emails with Apple over this to prove it 250%. After that, he was kind enough to give me my free bumper in store! That was so incredibly appreciated. It sucks getting something for free, and then not getting it. Better late than never! I was very, very happy :)
The only snafoo I had here was when the sales associate rung up my iPhone 4 the wrong way — He rung up a 32GB when I had «reserved» a 64GB online (this was mandatory to buy one in store), and then he ended up ringing up two gift cards worth some amount to make it equal the price of a 64GB… yeaaaah. As an international transplant, this made me wince; each charge comes with a separate hit from the CC company, so his mistake cost me.

Is there anyone left on the planet that doesn’t own an iPod, iPhone, laptop, powerbook or Apple product by now? Apart from my folks that is!
Regardless of their global domination, it’s hard to dislike Apple. Their products are stylish and a pleasure to use, their stores are simple and easy to navigate and their staff are friendly and helpful. What’s more, every Apple store has a Genius Bar where you can book appointments with someone that will either fix your computer /​phone or advise you on which to buy to replace it.
I’d give it 5 stars but I think it’s disappointing that their products don’t last longer. I’ve had my Powerbook five years now and as well as replacing the battery twice, one of the Ram sockets has stopped working altogether. It’s only a small thing I know but how come my dad’s old Technics stereo from 20 years ago still works and sounds good and yet my laptop is crawling? Hmmmm.

kleiner und netter apple store. das design ist wie immer — sehr hell und steril.
Der Shop gibt einen die Freiheit alle Produkte zu berühren und sie auszuprobieren.
Die Verkäufer sind auch sehr freundlich und ziemlich hilfsbereit, was den Shop auch um einiges aufwertet. Also 1a Customer-​Service!
Zudem sind durch den guten Wechselkurs mit dem Euro die MacBooks viel günstiger als in Europa und das noch kombiniert mit einen Studentenrabatt kann man mal einige hundert Euro sparen. Das wären beim MacBook (in silver), was 1.200EUR kostet nurmehr um die 900EUR und das alles legal ;)