Argana hamam

The owner was very disrespectful and appalling customer service skills!.. I had booked a spa day and unfortunately could not attend as a family member had passed away. The owners initial reaction was «ergh, I have lost out on money and clients you could have told me earlier» No sympathy was given even though I rang 24 hours in advance and on the day my family member had passed away. The owner was only interested in losing out on clients that could have had my slot instead. She hesitated booking me in for another weekend as she said «how do I know your not going to cancel on me again, no i am not booking you in»
Ridiculous. I was planning on going for a relaxing treat and unfortunately couldn’t but was NOT expecting that response. I had the curtsy to ring in advance and cancel so she could possibly book somebody else in instead, which I did no have to do. You do not handle a business like that. She has lost out on two clients now as I would have gone with a friend, and I will definitely not be recommending anybody to go here!!!
treat your customers with more respect!