O2

This O2 store may be based in a prime city centre location, but every single time I’ve been in here, I’ve always received a decidedly shoddy level of service.
There are never enough staff working here, meaning you usually have to wait ages to be served. I’ve lost count of the amount of times I’ve come to this store in my lunch hour, queued up for forty five minutes to see a customer service representative, only to leave again because there’s no chance of me being seen in a reasonable amount of time.
And then there’s the fact that whenever I have been served here, the staff have always tended to err on the side of rude, leaving me feeling rather narked and decidedly unsatisfied. If you’re on O2 and have a problem with your mobile, it’s probably easier to call up their customer service centre to moan at them, rather than be tutted at by someone for daring to express an opinion.
Apparently they’re ‘reorganising’ the Cross Street branch of the O2 store at the moment. Here’s hoping that they reorganise their staff’s manners whilst they’re at it.

This must be the oldest o2 store in Manchester, as it has been based in the same place in Cross St since 2004 at least. I believe I bought one of my Nokia phones there all those ages ago, but recently I was frequenting the Arndale outlet. Nothing bad to say about this store, but it is quite small even though it is located in the city centre. The result is longer waiting times and lesser choice.