Surrey Lodge Group Practice

I’ve been with this surgery for 2 years… should have run a mile when I first joined them! On day 1 they mucked up my prescription from my previous surgery and since then many things there have been just not kosher. I’ve had dealing with 3 of their doctors each worse than the other. The top floor is the worst. Many’s the time I sat there (most appointments are never on time), and listened in sheer embarrassment as some poor client who probably doesn’t realise, has his personal details broadcast to all of us outside. So be aware that there’s no soundproofing, and this particular doctor is very loud and very obnoxious, and the few times I’ve been forced to see her, she happily eats her meals during your consultation. Professional behaviour clearly is not top of their priority. I myself am in the medical field, so maybe I have a bit of a bugbear about respect and client confidentiality!
More worrying and what made me actually leave this surgery and look for another one, any one… was when I was started on a medication and when it ran out, they refused to continue the treatment until I had another review (I already had about 4 and this was now to be on a repeat), except with this particular medication, it’s dangerous to stop a dose and the side effects are as bad as someone coming cold turkey off heroin. I called the surgery in a flat panic, they took my number and never called back… nice! For 5 days I was unable to function at all, my sugar levels dropped dangerously as I could keep nothing down, I shook so much I couldn’t even hold a glass of water without dropping it. The pharmacist was horrified as any doctor should know better than discontinuing this medication without tapering the dose down slowly.
Parking is a nightmare too, many a time I’ve seen cars almost collide as one goes in and one drives out. All the windows are sealed so people sit in sweltering heat be it winter or summer. The magazines are a hundred years old. If you’re not good on your pins, those stairs are a nightmare… I mean bloody hell, who has stairs in a surgery for goodness sakes, fine if there’s a lift or something! Final rant has to be the receptionists who loudly announce what they do in their private lives, gossip loudly about how inept their doctors are (LOL…even if I agree) but personally I have no truck with them apart from their lack of professionalism. Finally, this is Manchester… very multicultural, so I did think it a tad odd that there was no sign of it amongst their staff… hmmmmm. Goodbye and good riddance :-)

Surrey Lodge is a lovely medical centre based on Anson road (just after Upper Brook Street). The reception staff are helpful and always make their best effort to get you an appointment which suits you.
The practice itself is clean and friendly with a family feel. The building is an old house rather than a custom-​built medical centre so the rooms are a little dingy and cramped compared with modern hospitals, but the service and standard is great. The major draw back is the stairs, but if you have difficulty climbing steps the staff will book you an appointment in one of the ground floor rooms.
I’ve been lucky enough to only have to come to the practice a couple of times, but on both of my visits the reception staff and doctors have been pleasant and efficient and I never felt rushed in my appointment as I have done before with some other GPs. There is also a pharmacy next door to the practice which is very handy and stays open past the last appointment so you can always pick up your prescription there and then.
If you live nearby I’d recommend Surrey Lodge over other medical practises I have visited.