P J Farrell

P J Farrell was recommended to The Man and myself by our architect. We were told «what they don’t know about kitchens isn’t worth knowing»
On that strong endorsement, we gave it a go.
We walked into a small, but swish looking show room and greeted by who we assumed is the «head» of this family business.
He really did know everything. He didn’t give us the BS sales patter, he listened to what we wanted, rejoiced in our practicality, and went over various design ideas with us. He showed us different cabinet finishes, different work tops, etc. He expressed an understanding of our budget constraints so when we were informed that one of the cabinet doors we liked was an «8 or 9» on the price scale, while the other was a «2» we asked to see the design/​pricing of the «2» doors.
After a bit longer than we expected, we were called back to view the design. Unfortunately, they had designed and priced the «8 or 9» doors and while it looked great, the price was far more than what we thought we made clear we could afford.
They had some great price-​saving ideas and said that they would re-​do the design with the «2» doors and let us know.
Unfortunately, they never got back in touch.
I don’t know if we fell under the radar or if they just decided we probably wouldn’t be able to afford the cheaper cabinets anyway so decided not to bother with the work.
We didn’t get back in touch either because we were not pleased having to remind them that they could profit from us, and because we decided to start looking at other options.
So, we were left feeling that we liked them but they didn’t fully listen to us on our first meeting and seemingly wrote us off as not being able to afford their services. In these economic times I think these upmarket kitchen salesmen need to expand their ideas to cover those of us who are willing to pay more for quality, but don’t want to be yanked around in the process.