Clee Tompkinson & Francis

Definitely not happy with this estate agency. We put our house on their books in early 2010 as we were very impressed by a staff member who came to our home. She seemed very pleasant and professional and gave us great confidence that they would do everything possible to sell our home quickly. However, once we’d signed on the dotted line we never heard from them not even once. There was a bit of newspaper and internet advertising, but not a single follow up phone call, not a single letter or email, just complete silence from then on. Our own phone calls and emails were ignored. We also had terrible trouble getting back our own (paid for) home energy report. In fact, it took a whole year of repeated written and verbal requests to retrieve it.
(We therefore marketed our home with a different company in 2011 with frequent telephone contact and friendly helpful staff who kept in touch with us on a regular basis. We also achieved a sale in 7 weeks from start to finish)