Caffe Nero

Ruins the ground floor of the shop. Uninspiring design, sluggish careless service. No atmosphere. Badly run and poorly sited.

I love Caffe Nero and love its coffee so on a recent trip to Plymouth was pleased to find this one inside the House of Fraser. My friend sat down and I queued for two coffees for us. There were approximately 4 groups of people in front of me and unfortunately I had to queue for over 35 minutes just to get served. It then took another 10 minutes and 3 mistakes to serve me two coffees, one piece of cake and a packets of biscuits. The assistants behind the counter looked very busy but they did a very good job of appearing busy and not actually doing anything. In fact I was so appalled at the service I complained to their head office and am still waiting on a response. The only reason they get two stars is the coffee was good as always and the cake (when it was eventually served) was really tasty. Terrible terrible service and would never go back.