NatWest

As a chairman of a charity here in Plymouth, this branch is completely hopeless with charity accounts. I wanted to change the name of the treasurer on our account. Went into the branch on the 24^th June to complete the forms and the girl said she didn’t know much about charity accounts. She finally said that I would hear from them within seven days. Now, after seven weeks the treasurer went into the bank to bank some cheques and asked if her name was now on the account. They said no as the papers had been sent back because there was a name on the signatories which shouldn’t have been there. This signatory was taken off the account in February. They didn’t even bother to notify anyone that the papers had come back to the branch. Here we are ten weeks waiting and still we have no tresurer on the account. I wrote to the Plymouth manager and heard nothing. I wrote to their head office in London and heard nothing. I have heard from the Financial Ombudsman Service. I would never recommend this branch to anyone as the staff keep changing and the manager is faceless and nameless.

Large branch and only remaining natwest branch within plymouth city centre.
There are three cash machines outside the bank and two more inside the branch.
The bank consists of a customer service/​information desk to the left hand side and your regular cashier desks to the left.
The staff are friendly and make every effort to reduce the long queues that are pretty much inevitable in there. During busy periods you need to be prepared to wait for at least 15 to 20 minutes for the cashier desks.

The only Natwest branch that remains in the city centre. Always quite busy, but with quite a few stations so the queues go down quite quickly. However if you need to go to the enquiry desk, thats a different story as in there wisdom they reduced the desks from 3 to 1 in last years refit, so can be a bit of a nightmare in busier times.
Also seems to be a high turn-​over of staff as you always get people in training
Has 3 cash machines outside — and 2 inside (i think) Also has a quick deposit area inside which you can use if you are just paying in cash/​cheques or paying bills

A very busy branch situated in the pedestrianised area of the city centre. Queues can be long and very daunting but generally move very quickly.
On the whole the staff are very friendly and helpful although they are a bit stretched as staffing seems to be an issue as in most banks these days.
This branch has several cash machines both inside the building and on the outer walls and has a couple that also take in credits and bill payments so it isn’t always necessary to queue, unless you so desire!

Natwest is one of two banks that I deal with at present. I find their customer service limiting at times. My mum went to draw money out here, even though her bank is HSBC and she asked for a £50 and they gave here £20 and the machine read it as a £50 had been taken out! She then had to wait ages only to be told that she would have to go to her own bank most annoying! I find they are ok if quiet, if it is busy they seem to get worried and panic. I wouldn’t choose to bank with them again and think they really need some work on their customer service skills!

Good customer service and the queues aren’t usually that long at the counter. Handy location near Drake Circus.