Boots The Chemists

This may only be a smaller Boots (when compared to the Redhill one just a couple of miles up the road) but I always favour this one over some of the larger branches. I rarely visit in the week, and as such, my only real experience of the store is at the weekend when shopping in Reigate. The store is dated, however is always incredibly well stocked and is bright and welcoming. Products are well displayed and I have yet to leave without everything that I went in for. Whilst all this is typical of Boots, what makes the Reigate branch really stand out is the staff. Being a busy smaller store with a limited number of tills, queues seem to be the norm here but they always move quickly and I’ve never waited for more than 5 minutes. All of the staff I have encountered, despite all being young (probably just weekend staff) have been friendly, polite and efficient and not the normal robotic type you meet in most stores — I almost always have conversations with them. They are always really happy to help and will go out of their way to ensure that you are completely happy with everything and are also prepared to order in products that they may not necessarily stock. They always look happy to be there and this is nice to see. One lad in particular, who I think may be the supervisor and is usually manning the counter on Sundays, is incredibly friendly and always seems to recognise me, and in the past was absolutely superb when I had an embarrasing rash and needed some advice. I was apprehensive about speaking to him about this, but he was kind, showed concern and was non-​intrusive and completely put me at ease. He gave valuable advice and recommended a couple of products, but what really pleased me and has made me a regular at this store is that he showed me a cheaper option if I wanted to save money, and offered me complete advice on dosage and how to use the product — it is rare these days that staff in shops are as concerned about the customer as he was. Overall, if you’re prepared to enter into a bit of a timewarp and join a short queue to pay, I highly recommend this chemist and its lovely team for all of your health and beauty needs in Reigate!

Not a bad size store but for some reason they never seem to have what I want. Maybe I am just unlucky! I went in to get a prescription the other day and despite the two phamacists working there was a sign saying closed for lunch. I asked the assistant if it would be possible to check if they had it rathert than me wait around for no reason, and sure enough they were out of stock. The pharmacist did reluctantly call the redhill branch to check for me, but I really felt he was not happy about doing it and resented me asking!