Im not a fan of this estate agents. I did have a bad experience with them where our offer was excepted on a house and then it fell through but they didnt inform us. We found out from a friend of the seller and even when i contacted Darlows they said they’d find out and get back to me, and i’m still waiting(this was 4 years ago lol). It was probably just an isolated incidence but enough to put me off!