3D Granite Transformations

I have recently had 3D Granite Transformations install replacement work tops in my property. These are the ones that fit over the existing tops, so minimal disruption or so I was promised. I was really excited and although the work was quite expensive, I was reasurred that the standards would meet my requirements, which are always high. I placed my trust in the Company 100%.
I had a Consultation at home and agreed to go ahead. Template was scheduled for the next day and all seemed to be going to plan up to this point. It is a requirement of the Company that 90% of the payment is made up front before any work commences in your property, this made me rather nervous I have to say.
From this point onwards, there were a series of issues which set me on the path towards a very stressful month or so. A total absence of communication throughout and a lack of Customer care meant that the scheduled fit was not diarised and this caused me huge problems. The Lady in the office shouted and screamed at me and was most unprofessional, down right nasty and hostile.
The Franchisee, made a further appointment which also was missed and eventually the first two fitters arrived over an hour late, not their fault I might add. These two Fitters were both very pleasant and professional which is more than can be said for other Staff at times.
Due to the hitches and lack of Customer care, I encountered further problems and things went from bad to worse. There was lots of pressure to pay the final ammount and when I said I needed to inspect the work fully before paying, the head fitter, who arrived later refused to leave the property an became irate, threatening to rip the tops out and take then back to the factory! I had only wanted to discuss matters outside the property as I was now very uncomfortable with his approach.
I contacted Head Office for assistance and advice as I now had no confidence in the Franchise whatsoever. I was totally convinced that the work would not be completed to my satisfaction. I again spoke to the Franchisee, who was somewhat dismissive about my experience and the focus was always about «settling the bill» he did reluctantly agree to correct the points I was unhappy with.
A Manager from Head Office in Kent visited and reassured me that works would be completed to my satisfaction, after a series of further miss communications work was indeed completed, although I noticed a problem with the sealant/​varnish across the top of the work tops and contacted the head fitter– to no avail once again. Throughout, my emails have not reached him, he had obviously re routed them to spam! and ignored my text messages.
I am going to have to have the worktops re sealed by another Company, to ensure they stand upto everyday usage.
The attention to detail was sadly lacking and the Customer Service was appalling. The Company should have responded in a professional manner and rectified matters as a matter of urgency, instead they were dismissive, ignored and humiliated me. They were far more keen on persuing new business than satisfying an existing Customer.
It is my belief that the Customer service is as important as the end product and the whole experience was really upsetting, hence my above rating.
The end product is satisfactory and the product is of high quality, the kitchen looks far better, it is just a shame I will have to have it sealed properly.