Fishpools Finance

Product offering is not the problem here. the staff and service is.
1) I asked a lady sat (when you’d expect her to walk around asking customers if they needed help), whether a table i was keen on, came in different wood finishes. Abruptly, she replied no. So I asked about other tables I had seen that came with wood colour keys, presumably meaning those are the options for finishes. This time, she claimed a wooden key had nothing to do with the type of table top, but was for the ‘Upholstery’. Looking a bit confused as my mind told me upholstery relates to cloth, she still continued as if i was the stupid one. All this time, sat comfortably with arms crossed and very hostile body language.
For someone who works in a ‘furniture’ store, I was shocked by her incompetence and sheer lack of any kind of knowledge of the products she’s paid to sell. This was like someone asking what flavours of icecream you can have, and the icecream man replying that flavours are not for icecream, they fuel the van.
2) The guy who eventually served us (I use that term loosely) was less than pleased when I asked if we could ‘buy’ (god forbid we give them business) a table. Granted it was nearly closing time, but correct me if I’m wrong, the customer is meant to be treated like one, not a criminal.
Numerous facial expressions and rude replies ensued, the most shocking was when he asked us to walk down the stairs and not take the shop lift, EVEN THOUGH my mum was on crutches. I didn’t need to justify that stairs were impossible but I did, and again his response was one of disdain, annoyance and left me regretting the fact we just spent £200 with this guy. So customers with disabilities are not welcome here?
Oh, did i mention that he assured us the table we purchased would be assembled on delivery? Guess what it just arrived. in a flat pack box, the delivery guy says its self assembly.
With this many errors can you blame me for writing this.

After looking at their website and seeing that they offer ample customer parking I decided to drive there today. Unfortunately Fishpools neglects to mention that they charge £1.50 for the parking which you get refunded if you buy something for £3 or more. For Waltham Cross, outside the M25, for a company selling expensive furniture, this is rediculous. 100m away neither Homnebase nor Wickes are charging anything for parking and just opposite the shop there is the High Street public parking space for £1.40 for 2 hours or if you only go for 30 min or 1 hour, 30p or 60p respectively! ============
Update 21/​02/​2012:
As mentioned below Fishpools have now clarified the parking charges on their website, including alternative parking options.

After buying a suite from DFS, say no more, I was recommended to Fishpools by some friends. The quality of the goods on sale along with the proffesionalism of the staff makes it a pleasure to shop.
I only wish that I would have found Fishpools sooner!

I love fishpools — i go in there to browse and imagine the things i would buy if i 1. had the room and 2. had the disposable income. The furniture is amazing and well made — this stuff is designed to last a life-​time, and the range is fantastic with modern pieces sandwiched among great oak and old-​fashioned period items. They have a range of items from large furniture right down to the little accessories.
I bought my mum some crystal pieces for her birthday last year and they were great value. These items are located in a room to the right when you enter the main store. Fishpools also have a smaller store a few doors down where they sell off the end of line items, or returns at a substantial discount.
Also do arrange delivery of the items and the delivery drivers are friendly, helpful and courteous

This is a great furniture store. The old fashioned type. It has everything one could want. Half of my house has been furnished by this store.
They have a bedroom department, linens department, lighting department, bathroom department, fireplace department, china department not to mention the usual sofa’s, chairs and dining room furniture.
They even have a coffee shop.
I also find they are competitive on price too.
My top tip for buying furniture is to bargain, there is always room for them to come down in price. Even in a sale. Or try for a deal on the delivery.
There are lifts to get to the different floors.
They also do interest free credit. They occassionally have promotions where you go in and have a glass of champagne or chocolates etc.
You do have to pay £1 to use the carpark.
They have an outlet store next door.