A J’s Pet Store

Not at all pleased with AJ’s. A few weeks ago I went in to buy a flea treatment for my dog and they gave me the wrong stuff, which I didn’t realise until I got home. We needed the stuff asap so ended up getting it from his vet instead. We’ve been buying pet food from AJ’s for ages, so when I went in to get another bag of food, I asked if I could exchange the flea treatment. At nearly £7 a box, I was hoping to get it back to use towards the dog food. It was in an unopened box and had AJ’s price tag on it. I explained to her the situation and said how I was given the wrong stuff, but they refused to take it back without a receipt. I understand they have to protect themselves, but come on… I wasn’t asking for cash, the product wasn’t expired, it was obviously from their store, they gave us the wrong stuff… plus we’re frickin’ regulars.
To add to my annoyance, when I left I was obviously struggling to hold the door open, angle a push chair through and get it down the stairs, but the woman just stood there and stared at me. I’m usually all about supporting local businesses, but in this case I’ll now be shopping at Pets at Home.