Dorothy Perkins

Since Dorothy Perkins reopened in a larger store inside the new Golden Square extension, it’s been much improved. Not only is it larger and lighter, so much easier to look around, but the stock seems to have improved too. There are certainly more trendy items here than what we used to have and a really good shoe selection enough to tempt any woman. For the guys we have Burtons upstairs but I’ve not visited so cannot review that. I can testify that customer service is excellent as today I had to return a coat that had a ripped pocket and button falling off, after only 1.5 day wear! I’ve only been to work in it so was surprised as the quality did seem ok. I could have repaired it myself but I still had the receipt in my purse so popped in to see what they would do. The assistant was great, I explained the problem and said I wanted a replacement coat but needed to wear it there and then, she swapped it without hesitation or question and behaved as if it was no bother to them at all. So while I’m not too happy about the fact it happened to start with, I guess nothing can be perfect, but they handled the situation really well and I’ve already spotted some nice things in there to go back for!