Fayre Play

Extremely dissapointed with this shop. Customer service is appalling, after requesting a part refund– which was stated on the terms and conditions as possible– I was refused despite showing the woman what I had signed. The woman on the phone was having a conversation with another member of staff who was very abrupt on the phone. I felt patronised and made to feel stupid when I explained my point. I then asked to speak to the manager, after a week I am still waiting for a phone call which I don’t think will be coming any time soon. They have taken the money from my account without further discussing the issue with me which I feel to be extremely rude. I will not be using this shop again and shall take my business somewhere that respects their customers.

I love this shop — for a while it had absolutely no sign out front and looked like someone’s house, which made it impossible to find. It’s located near Waitrose, which is just on the border of the precinct, allowing easy access if you have a car. The people in the shop are nice enough (and don’t mind if you try on hats etc), but it is a bit cramped in there, much like U-​Need-​Us in Portsmouth, so it’s baffling how they manage to pack so much stock in there. The party items vary from the standard decorations to unique costumes and accessories, and the shop also offers to blow up their balloons with helium, which is a nice touch.