Avenida Restaurant

I would have given a rating if zero if I could, as we never got to taste the food. We are incredibly disappointed with the Avenida Restaurant. We called them to arrange my mother’s 70^th birthday party, as this is in December, we started the process in early August. After calling and speaking with the manager, we made a provisional booking for 60. Obviously we needed to send out invites and wait for replies, so the manager told us to call back with the final number and to pay the deposit in early September, but when we called back on 3^rd of September, we were told that they had booked 2 other large parties in, and now couldn’t accommodate us. The excuse was that while the manager was on holiday someone had taken the bookings, so it wasn’t his fault. There was no contrition or apology, nor any willingness to put things right, instead, when we asked whether he was concerned about how he was treating us, and any negative publicity for his restaurant, we were told he ‘had been in business 40 years’, I presume he usually treats customers better, or perhaps he was saying 40 years has made him embittered, and he just doesn’t care any more. Either way, thank goodness for George’s Greek Taverna, just down the road. They have been incredibly accommodating. My advice to the manager at the Avenida is, there are several new and established Mediterranean restaurants in the area now, so if you want to stay in business another 40 years, you need to treat your customers with more respect.