British Airways

From NYC — left London to go to Edinburgh for a few days. We each packed very lightly with a a small backpack, 1 carry on luggage and one suitcase (between 2 people) and we were amongst the first on the plane and also the very few forced to check in our bags. We found that the people after us had more or bigger bags. My partner was carrying my bags, and I waited for him to be checked in after I was checked in and I was called back over to check in my one carry on. A bit bureaucratic if you ask me.

The worst airline I have ever flown with. Avoid this airline at all costs. They have no idea what they are doing.

Service with a smile, always cheerful staff, and they make travel so much fun for the children. If you’re flying with a family, British airways will involve the children in every aspect of travel. It just makes traveling fun for them, when they get to go behind the counter, help check us in, and push the buttons to make the luggage belt move… it makes their day of travel unforgettable. For the little ones it’s a fascinating experience.
This airlines is one of our favorites because they have great customer service. From the counter to the inflight staff it’s always enjoyable. Very attentive and engaging. I feel like a traitor to Virgin airlines because we love them too, but when it comes to flights to the UAE, this airline has you beat.
Be sure to always call to book your flight. There are travel perks and upgrades you just won’t get online. Also, be sure to always ask for an upgrade or a pass to the lounge. If you’re not a lounge member, no worries members of the military and other civil service groups can get a curiosity pass if they ask. But always ask, the worst they can say is no.
Great customer service is not dead, you just have to know what to ask for. And please always be polite, it will take you far with others… especially those in customer service. Cheers!

We traveled to Spain in Spetember, 2015.
Had no problems going to Spain, but coming back is another story.
Catching our return flight back to AZ, I had booked our return flight to go through Heathrow. BIG mistake.
Boarding our flight in Barcelona, the ticket agent had let on a passenger and didn’t take their ticket. The head count was off. OMG. We sat in the plane for 3 hours; First it was the ticket agent; Secondly, we missed the window for taking off and had to wait to have the airline submit a new flight plan; Lastly, we ended have to fly 30 minutes out of the normal flight plan because France would not let our plane cross it’s border. GIVE ME A BREAK.
So now we missed our connecting flight in London and had to wait in line to book a flight from London to Phoenix and the next one was the next day. So they booked us on a flight to Los Angeles and then to Phoenix. We left Heathrow and arrived in Los Angeles at 10:00 PM missing our connecting flight at 9:25 PM.
We were given a food voucher and had to stay overnight at a hotel, But what good was the food voucher? Everything was closed after 10 PM. All that was left was Vending Machines. To top it off, our flight was scheduled to leave from LAX at 7:30 AM which means we had to get up at 4:30 AM to catch the shuttle to the airport at 5:30 AM.
When we arrived in Phoenix, we had to track down out luggage. My wife’s was there and mine was no where to be found. The next day, my luggage arrived at home and someone in either Heathrow or Phoenix had gone through and taken some of our souvenirs.
Next time, it will be a direct flight from Barcelona to USA.

EDIT — It’s costing me about $ 300 for the tourist visa and hotel alone. Not cool BA.
A bit of a mixed experience with BA this time around. Been flying with them for over a decade with generally good results. Except the points of course which are hard to redeem valuably along with the fuel surcharges.
In 2015, I booked a Club World roundtrip from the US to Europe for summer 2016. Since booking, they have changed/​cancelled flights twice and if I hadn’t been on top of my emails, I would have never known the discrepancy. No calls from BA to alert in order to rebook. On both occasions, I called them and after being on hold for about 45 mins, their agents were gracious to rebook an available flight combination that worked without any penalties. This second time though, the flights changed such that an overnight layover in London became mandatory due to availability. Unfortunately they are not willing to compensate/​reimburse for the hotel and tourist visa that I’ll now need to fork out extra $ for and do a 3 week application process for. Apparently their conditions of carriage dictate that they can compensate only if their change in flights happens within 24 hours of scheduled takeoff. All they could do is let me lodge a complaint over the phone, which they responded to via email immediately as well.
Since I would have been forced to go through this whether they changed flights now or in the 24 hour window, their policies seemed illogical. I think they are the only/​one of the few carriers to charge Business Class pax fees for choosing seats. Wish some of their policies were more customer-​friendly. Would be great if they could at a minimum reimburse for the extra $ and time they’ve caused by upending my itinerary now.

Sad to say this is the worst airline I have ever flown with. Not only were two of my flights delayed, seems like a trend according to other passengers but the staff, the staff make the experience all the more miserable. Not only do they look and talk down to you, they act like doing their job is torture to them. Not sure why all the employees, ground crew and air crew, act like this but no matter the location or flight I have had the worst interactions with BA employees.
Here’s a helpful tip, if you don’t like your job, or can’t interact with your customers in a friendly and helpful manner, this isn’t the job for you. And if you want an enjoyable flight, choose a different airline. I will never fly with BA again!

I would give BA 4 stars, as it has been my best international carrier to date, however their seating assignment methodology is confusing, bordering on extortion. I purchased my tickets months in advance, but had to pay 58 – 62 $ if I wanted a confirmed seat. I could have waited for the 24 hour scramble, which wouldn’t have been horrible traveling by myself. However, if I traveled with a group, it would get very expensive, very quickly, to assure we had seats together. That’s the bad. Once in my confirmed seat, the customer service was way beyond other carriers I have flown to Heathrow. Food and drink, including alcohol, are included, and not once did I feel staff was burdened by my presence. When traveling alone, I will fly BA again… not sure if I want to bring my family, as the seating cost would be excessive v

The customer service of British Airways is so poor at heathrow! I’m upset is an understatement! Adam is the duty manager and he doesn’t have the time to speak to an unhappy customer in person!
Harj a very rude rep saw me talk on the phone for 2 hrs and implied and I’m lying and I never spoke to their customer service on the phone.
The issue is BA and American airline and issue the same ticket and the terminals are different! It is easily possible to mistake one for the other. With such poor service I will never fly British again!

I booked a BA flight I operated by American Airlines for a return Heathrow to jfk.
Fine.
First — my flight from London to NYC was suddenly delayed by a few hours and I only receive the unpleasant notification at the counter when I arrived at the airport. While I checked in online beforehand already and you had my contact details. The lady responded as it was the most common thing!
Just an ‘apologies’ I received from the airline when I send you an email regarding this.
Yesterday– I was not able to go on my AA 0106 flight as I was 2 minutes late to get my label for my check in luggage at the automated machine. I ran around and all staff refused to assist me! The traffic took more than 3 times longer to arrive at the airport so I already felt so stressed due to that. So thanks for deserting me!
What I’m the most furious about is the the flight left 1 hour and 35 minutes later ANYWAY! Rebooking the ticket was not possible and I had to contact the agency!
Worst experience! No customer service at all!
I will never fly with you again AA! And I blame you BA for allowing your customers to fly with such a bad airline company!

British Airways feels like 2 different organizations depending on the departments/​groups that you interact with.
Pros:
In-​flight crew — Our World Traveler and Club World experiences had staff constantly asking if there was anything else we needed and did their best to satisfy each of our requests.
Galleries lounge — Good way to escape the chaos of Terminal 5 as we enjoyed pre-​flight beverages, variety of mid-​afternoon finger foods, and chair massages for our party of 5.
Cons:
Call Center — To redeem the British Airways companion vouchers, we had to call into the call center. In the US, there are limited hours and 75% of the time, I encountered a busy signal. The times that I was able to enter the queue, the waits were more than 20 min to speak with an operator. Once I got through and they told me that I needed to complete additional steps online, they were patient enough to wait 3 min while I completed these tasks.
Airport check-​in staff — In Atlanta, the airport staff (they were at check-​in and also at the boarding gate) were misinformed telling us that there was no free alcohol in World Traveler/​Economy across the Atlantic. I double checked with the onboard crew and glad I asked.
In-​flight meals: Enjoyed several Jack (Daniels) & Coke, red wine. Food in Economy was bland as the bread was hard and the food wasn’t seasoned well. In Club World, we enjoyed the beef entrée as it had good flavor and could compete with a basic steakhouse.
Heathrow’s Terminal 5 — see my review there as the Terminal leaves so much to be desired for a building that just opened in 2008.

Good stuff.
Spacious seats, employees were friendly enough, blankets and pillows on each seat, smooth flight, friendly/​informative pilot, clean restrooms that smell nice, meals/​drinks provided. Best part, the plane didn’t have that «plane smell» to it that makes me feel super nauseous on most flights. They either have great ventilation or use some sort of air freshener.
Overall, I’m super satisfied with British Airways.

We took British Airways on our trip home from Spain in two legs: BCN-​LHR and LHR-​SFO. The last time I flew them was like 15 years ago on a business-​class trip for work. I remember being greeted with a handshake by the attendant upon boarding. He looked a lot like Senator John McCain! The food, service, and movie system was great back then.
Fast forward to the present on an ECONOMY class ticket on BA on their 747 – 700 and the service and food were excellent on the LHR-​SFO leg! The flight attendants were chipper and friendly and acted like they enjoyed serving us. The video system actually worked smoothly with lots of choice of movies and TV. Plenty of leg room and elbow room.
Food was surprisingly good for Economy Class. Dinner was the national dish of Britain — Chicken Curry over Rice (not Fish and Chips anymore). Chicken was actually tender and juicy and not dry. They even thew in a tiny bottle of white wine.
For lunch they offered a chicken casserole that was also creamy and flavorful. It came with an amazing chocolate mouse for dessert!
I may want to seriously consider using BA instead of United for a future trip to say, London.

I’ll give you two stars BA– you do some things okay but you are consistently disappointing and not great at anything.
This was particularly illustrated and contrasted when we recently took a JAL run flight on a BA plane to Tokyo, service and organisation was excellent. We did the return flight with the plane run by BA, and what a shambles.
The process of getting people boarded was disorganised and poorly communicated. The service at this point was average. The service dropped to poor, when the head stewardess was making the announcements at the start of the flight. «I would like to extend my personal welcome to those passengers sitting in first class» she says. Wait… what?
Yes that’s right, welcome aboard… everyone in first class. Cattle? Hush up and rest your impoverished little head on your very close together neighbours shoulder and just shut up until we get there. Wow.
We were fed bad food an hour after taking off. I forgive airlines bad foods, because I kind of expect them. What made this worse was that the JAL food on the way out had been great. To make matters worse, after this we were not fed again for just under 7 hours. I was STARVING. No snacks, I’d dumbly not picked up a thing at the airport as on the flight out we’d been fed much more and given a snack! I’m by no means greedy but sitting on a place for 12 hours I don’t have much else to think about other than food!
The surly stewardesses didn’t really help matters, there were one or two lovely staff who had smiles readily available, all the rest seemed to be all out of smiles and only had eye rolls on tap. We were sat near the back and could actually hear one particular stewardess grumbling and complaining about everything every time she went into the back.
I won’t say never again, but I certainly will say ‘I will avoid as much as possible’.

I love my nuts warm!
Okay, take a step back from my reference to how I believe nuts should be served, let’s go through the rest of my review, starting off with how I was reminded of law school as I settled into my seat for my recent flight from Heathrow to Los Angeles.
It was a little after I had just finished my first year when I formed the opinion:
*If only everyone went through the first year of law school, they would truly know what they could accomplish and how far they can push themselves and achieve.*
My experience with British Airway (BA) First («First» as in first class), epitomizes *not* what someone *could* achieve, but what one could *expect* when one has «arrived.» [1]
I believe that a steward has only one goal, and that is catering to the experience his/​her passenger would like to achieve. It may consist of being waited-​on hand and foot, or being provided with complete privacy because even being asked «Do you need anything?» would equal an unwelcomed distraction from completing a critical argument in a legal brief, a passage in a soon-​to-​be best-​selling novel, or a company-​saving proposal. Our (or should I say «my») steward, Roy, achieved the perfect balance during the flight from London to Los Angeles as part of a «last-​leg» back from a cruise with my mom on Crystal Cruises in the Mediterranean.
He (and his fellow stewards Vicki and Beatriz) provided a seamless experience between (spoken with a proper British accent, of course) of:
«Is there anything else you need, sir?»
to,
«You seem like you want to be left to your own thoughts and I will call upon you when requested, of course, but otherwise not disturb you.»
Forget about the fabulous cuisine, because that should be de rigor for any first class experience. What truly sets someone who’s lucky (or worthwhile) enough to experience BA First is their anticipation and service. That’s it.
When I become a millionaire (actually, a multi-​millionaire, because a million just doesn’t buy as much as it used to), my goal will be to establish a foundation that will fly under-​privileged, at-​risk teens on BA First so they can experience what it means to have «made it.» My belief has always been that exposing someone to what they «could be» will inspire them to reach beyond what they know – or even what they think they know – could be, because I believe imagination is the most powerful force on the planet.
[1] Take it with a grain of salt that I’ve only experienced one other First Class cabin, which was with China Airlines, but that was long enough ago (2010) that, given how far and fast air travel amenities has progressed, we may as well consider it as ancient history as when the Wright Brothers took to the air.

I love BA! The fact that you still get food service even if you fly economy just makes the experience so much better. The staff is always friendly and helpful!

Really hating British Airways right now! I understand wanting to beef up security at the last minute… BUT making people go through extra customs procedures when they have a connecting flight, then NOT rebooking them even though those extra procedures caused those people to miss their flights!!! People are just stranded??? Seriously!!!
If I can help it, I won’t be flying with British Airways anytime soon!!! Customer service at its absolute worst!!! Major fail!

Not sure what all the hate is about. We were on British Airways from Los Angeles nonstop to London, and then from London nonstop to San Diego.
The flight out was a dream. We had a red-​eye, so my goal was to sleep 8 of the 10 hours, so that I wouldn’t go stir crazy.
The jet we were on was nice — it was a double-​decker (is that the right term for a plane?), it was new, and it was cushy. We had a two-​seater on the port side of the plane (do you use «port» when talking about a plane?), so it was comfortable for us.
Everyone working the flight was friendly and accommodating. They made sure we were settled when we got in, then continued to check on us throughout the night. Our dinner (cottage pie) was served an hour or so after we took off. It was decent, for an in-​flight meal. They offered coffee, tea, wine and spirits, along with sodas and water to complement your meal.
Once everyone was done eating, they lowered the lights, and we all settled in to try to sleep. The hum of the engines provided the perfect white noise to help drown out the soft conversations around us, the guy snoring behind me, and the lady working on her laptop late into the flight.
Before I knew it, they were turning the cabin lights on again, to serve us breakfast — a croissant, granola bar and accompaniments. I wasn’t hungry at that point, but my husband ate his and said it was good.
Our flight from Prague to London was packed but smooth — and they fed us on that leg, too. Our choices were a sandwich or a pesto salad. I chose salad, my husband chose the sandwich. They were decent — again, plane food.
The London to San Diego leg was a bit rougher — the plane was smaller and older, and it was during the day, so we were awake for the entirety of the flight. The flight crew was just as friendly and funny, which did help make the time go by a bit faster, but it was rough.
Dinner this time around was chicken tikka masala, which was surprisingly good. It was a full meal — from salad to main to dessert, and I enjoyed it. Heck, it was worlds better than the last meal we had in Prague. My husband went with the pesto pasta, and he enjoyed that as well.
Our final meal on the plane was afternoon tea, which delighted me to no end. The tea sandwich (egg salad) was good, and the scone with clotted cream and jam gave a nice sweet option.
Again, everybody we encountered was friendly, and they didn’t yell at us when we got up to do laps up and down the aisles (long flight, man… it was needed!)
I’m very glad we ended up with British Airways for our first trip to Europe. Their service was on point, and the flights were smooth and got us in to each port ahead of schedule. Can’t ask for much more than that.

Not expecting much when I first booked a round trip flight from LAX to LHR for $ 800 per person on the WT class.
But amazing service and exceeded my expectations on both crossings.
Crew was very professional and the crew leader /​supervisor was amazing handling all the requests by passengers.
Meals were above average and very tasty — the British are into «pies» where shepherds pies of beef, fish or chicken were common…
Free soft drinks, English tea, coffee, and alcohol anytime you want made the time slip away.
Free snacks — just walk up to the galley area and ask — they have English tea scones, cookies, dried fruit, granola, and candy.
Was treated quite well on both ways but I forgot to upgrade to the WT+ for $ 165 each ticket on the way over which made for a cramped seating. But on the way back, it was worth the extra expense for much more legroom, more meals, and better drinks!
The only thing I missed was WiFi but then 10 hours isn’t that bad playing Angry birds or Candy crush…
Their movie and TV selections were great and made the time pass quickly.
Their newer 380 – 800 dual decker plane was the quietest I have ever been on!
Definitely will be using BA again!
Even signed up for their BA Executive Club membership Visa card which will now allow a companion to travel free next time I book a flight!

I try to avoid BA due to their poor customer service in the air and on the ground, as well as customer support if anything ever goes wrong. However, there are cases where the alternatives are not feasible so I am forced to fly them more than I like. This trip was no different — the issues I have had range from lost luggage, damaged luggage, cancelled flights, bad food, refusal of access to lounges (despite having the appropriate credentials) etc.
I arrived at the Mumbai airport at 1230am and stood in line for 30 minutes (mind you this was the line for first and business class). I eventually was told that the flight was delayed — by 24 hours. We were supposed to have received emails and other notifications — yes, you guessed it: NOTHING was sent!!! I was told to come back the next day at the same time. I pleaded with the person at the counter for support to help me get back to the US due to a critical meeting I needed to attend. He said every single seat out of Mumbai was sold… I appealed to his sense of decency and asked him to please make an effort. While I understand the instructions from BA are usually to not lose revenue by re-​booking people on other airlines, the fact that I had a full fare flight and am the top tier traveler on the sister airline, should have some small bearing — the BA service and attitude is appalling. The young man took pity on me and called several airlines finding me a solitary seat on Emirates… I thanked him profusely (it took 2 hours to arrange this) and offered some reward — he said no and simply asked for my good wishes and ‘blessing’ which I happily gave him and wished him good fortune and that the beautiful thing he did for me would be repaid to him in multiples. I hope and wish it brings him good fortune.
So, BA — shame on you. You are not a customer service airline and you are not an airline I wish to be associated with. However, I am forced to use you due to circumstances. To those who can avoid this airline — do ourselves a favor and keep as far away from them as possible.
I intend to write a complaint letter to BA and send as high as I can… but alas, I know that my letter will land up in the shredding bin.

Le 30 Novembre dernier lors d’un Vol Los Angeles /​Nice on me refuse l’accès à l’avion pour une page de passeport légèrement effiloché…mon incompréhension est d’autant plus grande que cela n’a posé aucun problème au vol aller, avec le même passeport et la même compagnie !!! Une incohérence complète qui m’a coûté un billet supplémentaire…service au sol irrespectueux, service commercial incompétent et qui met 1 mois pour répondre…ça sera mon dernier vol avec cette compagnie… j’en fais une question de principe… les médias et autorités compétentes seront sollicités…

If it was about flights, then I’d give them 5 stars, as I cannot fault their service.
This review is to do with their loyalty scheme and companion voucher.
These are linked with American Express, and it is the BA card.
First moan, I paid £16 for using the AMEX card to book a flight.
Then having spent £20 000 over the year they give me Companion Voucher. The only dates I could use this are during the school holidays. Every place I tried, and every permutation resulted in the dates not being available. Even trying to use just the AVIOS points produced a blank.
I have yet to speak with BA, but I am decidedly dischuffed!!!
To contact them I get charged, and they a routine that extends the call instead of going straight into the options. I have waited over 15 minutes, and really just decided to give up.
They never seem to answer e-​mails very quickly if at all. When they do, they fail to read the question that has been asked, and reply to something not asked. They seem to think that all of their FAQs solve all of the problems.
GRRRRRRRRRRRRRRRR!!!

Ich kann gegen die British Airways nichts sagen. Wir sind von München via Heathrow nach JFK gefloen in der Economy plus. Alles absolut ok, netter Service und selbst in Heathrow war alles in Ordnung.
Ein Flug vor einigen aJahren nach Südafrika (auch via Heathrow) war völlig ok.
Auch weitere Kurzflüge waren gut.
Wir würden wieder mit Brith Airways fliegen.

25. November 2012: Der Flug Hamburg London mit British Airways (BA) verdient keine weiteren Kommentare. In London dann Umsteigen auf Weiterflug BA 275 nach Las Vegas. Business Class das ist Reisen mit Genuss.
(Siehe Foto unten)
In der Business Class hat jeder Fluggast ein eigenes Separée! Siehe Foto. Das ist Komfort und Luxus pur. Die Plätze sind versetzt angebracht, so dass hier jeder zweite Platz gegen die Flugrichtung ausgerichtet ist. Das ermöglicht zwei gemeinsam Reisenden, sich während des Fluges im Angesicht zu befinden. Herrlich für gute Gespräche. Wenn es einem dann zuviel wird oder der Mitflieger ein Fremder ist: einfach eine Trennwand hochziehen und man ist in seinem Bereich für sich.
Der Sitz, auch was der Sitz, die ganze Sitzgelegenheit high tech. Stufenlos lässt sich die Position verändern, bis hin zum langgestreckten Bett. Schlafen in Perfektion ermöglicht. Ein großer Flachbildschirm lässt sich herausklappen und unzählige Filme, TV-​Serien, Nachrichten etc. können à-​la-​carte ausgewählt werden. Langeweile? Kaum möglich. Wer lieber liest oder schmökert, eine in der Seitenwand angebrachte Leseleuchte ermöglicht auch dies, wenn die Kabine abgedunkelt. ist.
Jeder BC-​Gast bekommt ein kleines Täschchen mit Reiseutensilien. Sehr praktisch die Socken, die während des Fluges die Schuhe ersetzen. Kopfkissen und Schlafdecke sind selbstverständlich.
Und dann erst das Catering. Jeder Gourmet kommt auf seine Kosten. Das (wechselnde) viel versprechende Menü macht die Wahl schwer. Die Weinauswahl kommt als weiteres Erschwernis hinzu. Man muss sich entscheiden Hilfe, was nehme ich! Und es mundet auf dem Hin– wie auf dem Rückflug. Zwischendurchwünsche werden gerne erfüllt.
Wenn die Kabine abgedunkelt wird, bekommt jeder Gast noch eine Flasche Wasser für die Nacht. Und dann schlummert man, bis sanft das Licht wieder angeht und nur noch 1,5 Stunden des knapp 11-​stündigen Fluges verbleiben.
Der Service auf beiden Flügen tadellos.
Fazit: Wir waren sehr angetan. Auf diesem hohen Niveau zu kritteln wäre recht arrogant. Dass nicht jeder Flug sämtliche Bedürfnisse befriedigt, dass es immer mal wieder Unzulänglichkeiten gibt: Das kommt bei jeder Airline leider immer mal vor. Als Vielflieger allerdings geht meine Erfahrung dahin, dass dies eher die Ausnahmen sind. Diese Langstrecke bei BA jedenfalls bekommt bei mir fünf Sterne.

ok, nicht unbedingt very british, vom Design und schlechten Kaffee abgesehen, eine Fluglinie wie jede andere, vielleicht etwas angestaubt

Es gibt sicherlich noch schlimmere Airlines, aber für die Langstrecke ist BA schon eine ganz schöné Tortur. Vorallem das Personal! Und das auf allen Flügen die ich bisher mit BA gemacht habe. Ansonsten scheinen sie unfähig zu sein, das Gepäck an den richtigen Ort zu bringen, denn ich musste bisher JEDES mal 3 Tage warten, ehe ich mich mal wieder umziehen konnte. Ich glaube durch den Stress, den mir BA bisher bereitet hat, hat sich mein Leben elementar verkürzt.

Je préfère prendre British Airways pour me rendre a Paris car la qualité de la prestation est présente.

scheiss fluggesellschaft wenn es um das korrigieren ihrer eigenen fehler geht.
kundenfreundlichkeit (zumindest gegenueber nicht UK) unter aller sau!!!
BA landet 2 ½ std zu spaet und bez. weiterflug, kostenerstattung usw. wird man total alleine gelassen.

British Airways ist die Flag-​Carrier-​Fluggesellschaft des Vereinigten Königreichs, wurde jedoch schon Ende der 1980er größtenteils privatisiert. Wichtigstes Drehkreuz ist London-​Heathrow, Terminal 5.
Die Flüge selber sind ganz in Ordnung. Auch auf Kurzstrecken — zumindest in der Business Class («Club Europe») — gibt es Verpflegung. Selbst wenn sie sich z.B. auf einen Salat mit vier Garnelen und dazu Cola oder Fruchtsaft beschränkt, so ist es immerhin ein Vorteil gegenüber den Billigfliegern.
Nur lässt der Kundenservice zu wünschen übrig. Mein Flug am 21. Dezember wurde aufgrund des Chaos in Heathrow gestrichen. Soweit ist das noch nichts besonders Schlimmes. Kommt halt vor und so ist das Leben.
Allerdings, to add insult to injury, telefonisch war niemand zu erreichen («due to an extremely high number of calls» solle man im Internet umbuchen — wohlgemerkt ging es bei mir nicht, es hieß auf der Website, für Umbuchungen solle man sich telefonisch an BA wenden), und überall wurde abgeraten, den Flughafen aufzusuchen, da nur Passagiere mit bestätigtem Flug hineingelassen würden.
Ich habe zum Schluss dann meine Eltern auf die deutsche Nummer von BA (0180. von UK aus wohl nicht zu erreichen) gehetzt. Da war sofort jemand zu erreichen, wobei zunächst eine Umbuchung auf einen Flug nach Frankfurt nach Weihnachten angeboten wurde… Nach kurzer Diskussion wurde ich dann doch auf den 24. an mein gewünschtes Ziel umgebucht. (Und der Sitz links von mir blieb den Flug über leer… Ein Schelm, wer Böses dabei denkt.)

J ai utilisé cette compagnie quelques fois et le service est agreable. Les prix se sont pas toujours les moins cher par contre.