Lion Air

I have booked a flight with Lion Air from Denpasar (Bali) to Jakarta on the 2^nd of march 2016. My actual flight was cancelled 2 days ago. The alternative flight was 50 minutes late, so that I was not able to catch my international flight to Singapore and therefore missed my connecting flight to Frankfurt.
At the end I had to wait 24 hours at the Singapore airport!!!
The ground staff at the domestic airport in Jakarta was completely overstrained by the situation.
The customer service hotline in Singapore was not accessible — queuing for hours.
Conclusion: Never ever again! Rather spend some little more money on AirAsia!

My experience with this airline has been pretty bad. All 3 flights with this carrier and none of them impressed me. This is suppose to be the parent airline of the Lion Air group which consists of Malindo Air and Batik Air, yet both carriers are much better in terms of service and in-​flight products. Strangely, the parent airline is a Low Cost Carrier while the other two are boutique airlines.
I had question marks over the airline’s safety record especially with incidents of aircraft excursion, overshooting the landing, pilots are not properly trained… etc. Fortunately things have improved now and the airline hasn’t had any incident or accident since the 738 accident in Bali. On my flights with these carriers, the flights were delayed, cabin crew were pretty bad. One of them was even sleeping during landing! That’s why now these days, I stay away from this airline not until I hear more positive feedback of this airline.
The airline is operating a mix of Boeing 737 – 800 and –900ER and they have a mixture of the old and new cabin, so if you are flying with this airline to Ho Chi Minh or Jakarta, it depends on your luck which aircraft you get, usually it’s the 737−900ER that flies to Singapore.
Will I fly with this airline? Sure but only if I have no other choices.

Pour un périple intra-​Thaïlande, on décide de prendre parfois l’avion et on s’adresse du coup à une agence de voyage thaïlandaise (grave erreur!).
On passé des heures à jongler entre avion/​bus/​train, avec les horaires. Mais ce n’est pas l’endroit pour critiquer l’agence (vivement Unilocal Thaïlande!).
Bref, on se retrouve avec soit-​disant une «compagnie sure», et on apprend, deux jours avant de prendre l’avion que nous avons à faire à (Thai) Lion Air, avec billets non échangeables non remboursables.
On checke sur internet, et pas de doute: Lion Air est une compagnie black listée.
Alors OK, ils sont «moins chiants» que chez Ryannair quant aux bagages à main (s’ils dépassent un peu c’est pas grave), de même avec le poids.
Donc niveau compagnie low cost, ce n’est vraiment pas la pire que j’ai faite !
Mais psychologiquement, faire 1h de trajet dans un avion largement déconseillé par l’Europe, ça fait passer un TRES mauvais moment !
Niveau prix en plus, c’est quasiment les mêmes qu’avec Bangkok Airlines si vous allez ou partez de Thaïlande !
Je mets quand même 2 étoiles car ils né sont pas trop regardant pour les bagages.

I was nervous about flying on this airline due to the reviews. However, I had a WONDERFUL experience with Lion Air from Vietnam to Indonesia. The staff was very helpful even to the extent that they offered seats with extra leg room since I’m taller westerner. The plane was on time. Checked bags made it safely. No complaints what-​so-​ever.
I haven’t flown them much. It was only for one trip which included 2 layovers which included a plane/​staff switch. Everything went smooth and I would definitely recommend.

lion air — worst ever!
In the last over ten years, I have flew to more than 30 countries with various airlines, frankly speaking, lion air is the worst ever. My suitcase is seriously damaged during my flight from Jakarta to Singapore, their customer service replied only two months after I complained, and collected my suitcase for reparation. Although I emphasized again and again, my suitcase must be returned to me without further damages. And finally my suitcase came back complete DESTROYED! After over four months negotiation, they agreed a compensation plan of giving me a new baggage, and sent me a photo for approval. However, when their compensation baggage arrived, it was totally DIFFERENT from the photo they sent me, and it was terrible! Not to mention the frequent safety problems that happened with their aircraft. It is clear that lion air is a completely unprofessional and irresponsible company. Good luck to you and your belongings if you choose to fly with them.
Btw, the original damage on my suitcase, a knife-​cut hole in the front and the broken handle, was not an accident. I questioned the check-​in staff of lion air at Jakarta airport about the airport tax, and they were apparently very unhappy being questioning. It is believed that the suitcase was broken deliberately and maliciously for this reason.

You always hear warnings about Indonesia’s budget airlines, but, frankly, I find it unwarranted when it comes to Lion Air. With their extensive network spanning the whole of the archipelago, you will definitely end up taking one of their flights if you’re planning a big trip across Indonesia.
I flew with Lion Air to get to Lombok via Jakarta. Silk Air flies direct from Singapore, but they are substantially more expensive.
I must say that I was suitably impressed with Lion Air’s offices on Stamford road. I visited because I had to change my return dates, and the entire process was quick, efficient and painless. Definitely a refreshing change from other regional low-​cost carriers’ abrasive and inconsiderate handling of after sales service!