SAS Scandinavian Airlines

Within Europe, my sister and I flew with SAS from Copenhagen to Berlin, and Berlin to Oslo, via Stockholm.
First of all, we weren’t too impressed with the lack of help when we were trying to check in our luggage for our Copenhagen to Berlin flight. We had a question about something (I can no longer remember what it was about), but the SAS employee, who was sitting at the counter, doing absolutely nothing (because it was self-​checkin only, so she had nothing to do) refused to help us. I really don’t understand the point of self-​checkin – it’s not faster or easier for the customers, and it’s not saving SAS any money in wages if there is going to be staff there anyway. If they are being paid to stand there, why can’t they answer a damn question?!
Second of all, they don’t even do a quick tidy between flights. Of course I don’t expect them to do a heavy duty cleaning between each flight, which is unnecessary anyway, but surely they can take 15 minutes to do a quick walk through of the plane. I was incredibly unimpressed, and pretty disgusted, to find a coffee cup and spilled coffee all over my seat on our Berlin to Oslo via Stockholm flight.
I brought it to the flight attendant’s attention, and she told me to wait until everyone was seated, and she would re-​seat me in an empty seat. However, I did not want to change seats because I had an aisle seat and did not want to risk being seated between two random people, and I wanted to remain seated beside my sister. So I demanded that the flight attendant clean it up, as well as bring me a blanket to sit on, as I didn’t want to risk staining my clothes.
I would have given SAS another star if it weren’t for the coffee incident. It’s pretty fucking disgusting to find coffee spilled all over your seat. I hope the asshole who thought it was perfectly acceptable to dump coffee all over an airplane seat lost his luggage or missed his connecting flight.

US Citizens Beware…
Just got back from my trip to Norway and the airline «lost» my bag. When I checked my baggage at the Oslo airport, the lady at the counter sent one of my bags down the conveyor belt without a tag and then looked at me when she had a tag left in her hand to place on a bag. Her manager came over and after explaining the entire situation, the manager assures me she was going downstairs to assign the tag to the bag. Both women made light of the situation, had a good chuckle and reassured me my bag would be fine. Sure enough, I land in New Jersey but my bag didn’t make it over.
I explained the situation to the SAS representative in the baggage claim area in New Jersey but she didn’t call Oslo or attempt to do anything to resolve the situation. I called every number I could find to reach SAS airlines but nobody answers the phone (i.e. Newark Airport, Oslo, SAS Corporate, etc.). Believe me when I tell you I tried them all because I even had American Express looking for my luggage and SAS won’t even answer the numbers AMEX is providing me with). Bottom line is that the customer service is awful — literally the worst customer service I have ever experienced anywhere. I will never fly this airline again and would never recommend it to anyone.

I had an economy reservation on a flight to Norway last spring. I had to cancel and when I called I was told I could not get a refund but I had up to one year to use it towards another reservation. Ok, I call to make a reservation and I am told that I have to make a reservation at a higher class to use the credit. It costs more than $ 2000 more than another economy ticket, plus a $ 300 booking fee. To use the ‘credit’ I would have to pay hundreds of dollars more than if I just got online and purchased a new ticket. IF it had said this on my ticket OR IF the agent had said that was the case when I cancelled then I would not have been so disappointed now. One agent sent me an email with the text below highlighted. It is under «Upgrades». Since I only want another economy ticket this is not the clearest way to explain the situation.
—UPGRADES — -
UPON PAYMENT OF USD 300.00 CHANGE FEE FULL VALUE
MAY BE APPLIED TOWARD PURCHASE OF NEW TICKET


PRICED AT HIGHER CURRENT FARES LEVELS
FOR A HIGHER BOOKING CLASS– CHANGE
FEE/​DIFFERENCE IN FARE/​TAX TO BE COLLECTED AT
TIME OF EXCHANGE.
—FOR BSP MARKETS ONLY—
CHANGE FEE/​DIFFERENCE IN FARE MUST BE COLLECTED
AS A DU TAX WHICH MUST REMAIN NON REFUNDABLE.

You ever fly with this airlines you better have no other option nothing went well ohh maybe the toilets work.
Besides thats as bad as any one could imagine and trying to get anybody to help u
your better off just letting it go cause you will get even more frustrated

I’ve flown a lot this last month and on various airlines. I’ve noticed in the last several years, strangely, that the longer the flight, generally the smaller and older the airplane. while the short haul/​regional flights will have comfortable newer airplanes. Weird. So on my long haul SAS flights the planes were a bit crowded and seats not so comfortable. If I didnt always have an aisle I’d probably go crazy since I couldnt lean outward. On the smaller flights, great newer airplanes with better seats. weird, you’d think it would be the other way around. So I guess I got both sides of SAS’ spectrum in a relatively short amount of time.

My flight experiences with SAS to Tokyo, Copenhagen and Zurich were OK. Seat comfort wasn’t satisfying because of limited seat pitch! Well! Not so comfortable for legs! Flight attendants were friendly and food was just OK. For more information about airlines seat pitch, width and seating details please visit

hmmm I am a bit torn on the review and number of starts to give. SAS prides itself on being the timeliest airline in Europe and granted I had 5 flights with them in one week and none of them where delayed. But then I also didn’t fly into major hubs, so not the easiest to judge.
The planes themselves are fine, but because of the quick turn around time, sometimes not the cleanest. One plane stated to have Wifi, but sadly I didn’t manage to get it working in my phone. The SAS cabin staff is definitely more of the older generation, but friendly and attentive. The drink options are pretty sparse though coffee, tea, apple juice, and water, but i.e. no tomato juice.
The domestic terminal at Stockholm is also not the nicest and pretty small, so don’t go there with too much time to spare.
All in all I think SAS is an ok airline that gets you where you want to go, but is nothing fancy. The one thing i really did like though is that you not only get a free luggage to check, but that that luggage is allowed to weigh 23kg like in the old days :)

Wir hatten bei Lufthansa gebucht und mußten leider mit SAS zurückfliegen.
Der Service war sehr enttäuschend. Für ein Mineralwasser 25 Kronen zu verlangen finde ich eine echte Unverschämtheit.
Schließlich haben wir ja den gleichen Preis wie für einen Flug in einer Lufthansamaschine gezahlt, in der wir auf dem Hinflug nach Stockholm sogar einen kleinen Obstsalat bekamen.
Wenn SAS schon meint den Passagier nochmals zur Kasse bitten zu müßen, sollten sie ihre Preise mal überdenken. Wasser müßte es auf jeden Fall kostenlos geben.
Freiwillig niemals SAS

Bin bisher immer nur auf Grund von Lufthansa Buchungen mit SAS geflogen (Star Alliance Kooperation) und vom Service nicht sonderlich überzeugt. Vielleicht wäre es anders, wenn ich direkt SAS gebucht hätte.
Klar — die Maschinen sind sicher und in der Regel pünktlich. Allerdings gehört heute mehr dazu aus einem Kunden einen zufriedenen Kunden zu machen.
Wenn man Lufthansa bucht, erwartet man am Gate die übliche Kaffeebar und Zeitungen. Das hat schon mal komplett gefehlt. Im Flieger gab es dann Getränke und Snacks zu meiner Ansicht nach deftigen Preisen (bei Lufthansa kostenfrei). Der Abstand der Sitze kam mir auch kleiner vor.
Meiner Meinung nach fehlt nicht viel und SAS läuft bei mir als «Low Cost Carrier».
Enttäuschender Service.