Sheraton Stockholm Hotel

Great location. Friendly staff. They lose 1 star for not upgrading me to a better room. The room I had was dark all the time and view from there was the depressing center area of the building. Some of light switches did not work in bathroom. However the location is the best. Close to central station, T– Bana, Gamla Stan and other touristy places.

Location location location. Can’t get any better than this!!! It’s about 20 minutes of walking to all the cool Stockholm attractions. First impression is important and the staff here greeted us with kindness and concierge helped us get reservation (at Kryp In) and pointed us to a great place for lunch (Siam). The room we are staying in (with king size bed), is clean and huge. Location, location, location. That’s all I have to say folks!

Staff is friendly and efficient. Check in went smoothly. Room was European (not huge, but comfortable). Bathroom was clean. Air conditioning was sub par (very typical in Europe). Room temperature was not very controllable. Hotel breakfast was fair. Room television was typical.

Das Sheraton in Stockholm ist ideal gelegen und erlaubt sogar Blick aufs Wasser. Ich war dort für einen Business Trip und habe daher hauptsächlich die Meetingräume und –Versorgung gesehen. Diese war wirklich sehr gut.
Check-​In und Check-​Out verlief sehr schnell und äußerst kompetent. Alle möglichen Fragen wurden bereits vor dem Aufkommen beantwortet.
Das Zimmer ist noch ein wenig älter aber es war nicht abgelebt oder machte Alterserscheinungen. Leider hatte ich nur ein Blick zum Innenhaushof. Dadurch war es ziemlich dunkel im Zimmer. Das Badezimmer ist ziemlich klein aber bietet alles was benötigt wird.
Hervorragend war die W-​Lanverbindung im Zimmer.
Das Frühstück ist wirklich sehr reichhaltig und offeriert auch leckere schwedische Frühstücksspezialitäten. Zudem ist das Personal im Restaurantbereich enorm freundlich und zuvorkommend. Daher ist das Frühstück definitiv ein Muss. Vom Mittag war ich leider ein wenig enttäuscht, da es zwar eine überschaubare Auswahl gab, aber diese schon sehr schnell leer war und so lange gewartet werden musste, bis aufgefüllt wurde.
Die Hotelbar kann ich empfehlen, wenn man spät Abends noch Lust auf einen Drink hat. Das Personal ist sehr freundlich und kann gut beraten.
Was ich noch interessant finde ist der im Hotel angeschlossene Coffee Shop, welche für Frühstücksmuffel und Kurzentschlossene auch Frühstücks Take Away bietet.
Weitere Räumlichkeiten wie Fitnessraum und Club Lounge habe ich nicht genutzt und kann daher keine Aussage geben.
Insgesamt ist das Sheraton in Stockholm schon ein wenig älter aber trotzdem sehr empfehlenswert!

I came here for my Honeymoon — in November — so it was cold — which meant lots of time spent in the hotel (for various Honeymoon reasons).
My instant impression (through the haze of my joy) were — I loved this place — they had great pay-​per-​view-​honeymoon movies (wink) — the entire room had hardwood blond floors — the view from my window of the bridge from Gamla Stan to the next island south was amazing — room service was great — and we were treated really well.
But that was 15 years ago.
Here are the amenities today —
Hotel services
Safety-​deposit box at receptionChange of currencyLockerCloakroomTourist informationLuggage trolleyReception24h receptionWedding serviceBellboy serviceLaundry serviceMedical assistance
Means of communication
Computer hireMobile network coverageInternetNewspapersTelevisionTelephone
Hotel facilities
Business centreExecutive floorMultilingual staffConference roomParty hallMeeting roomsSocial loungesShops
Transportation
Car hire service
Services
Adapted for the disabledPets allowedLiftsCar parkCredit cards
Facilities
GymMassageSaunaSpa HotelTreatmentsTratamientos faciales especificos
Non-​smoking area — Designated smoking area
Non-​smoking roomsAll public and private areas are non-​smokingDesignated smoking areaAll public areas are non-​smoking
Activities
Fitness
Pets allowed
Pets allowed in public areas
Themed rooms
Gay-​friendly Hotel
Shops
News-​standGift shop
Cleanliness
Daily cleaning
Adapted for the disabled
Disabled bathrooms/​toiletsDisabled rooms
Services and facilities in the restaurant
BarRestaurantBreakfast hallBanquet hallHigh chairs availableSnack bar
Internet
Internet in roomsInternet in public areasWi-​fi
Car park
Car park for large vehicles
Play area
Daycare centre
Air conditioning in public areas
Air conditioning in public areasHeating in public areas

Nous sommes restés 2 nuits, en partie offertes par nos points miles.
La chambre etait immense, le lit super confortable et on a eu le vue sur la mer et la vieille ville
L’emplacement est ideal.
Par contre, c’est clairement hors de prix, et le wifi est payant dans la chambre alors qu’offert dans le lobby!!!
Le bar est sympa, il y a de l’ambiance le soir le week end. Les consos sont chères mais bon c’est le cas partout en Suede.
Point positif, un expresso house dans l’hotel permet café et petit dej a moindre frais.

I like this hotel and stay here when I come to Stockholm for work. The location is great and I’ve been lucky to get rooms with very nice views. The staff is super friendly and the service is great. There is a nice little bar on the bottom floor. Breakfast is a little pricy but there is also a coffee shop right next door. I love that it is right next to the central train station. Will stay here again.

Great location and only minutes from the heart of Stockholm. The hotel is a little pricey and needs a bit of room updates but you are getting a hotel only a few blocks from the major central station and walking distance to Gamla Stan (literally across a bridge). The staff was friendly and I did order room service, which was excellent.

Wow! Such a wonderful experience! We got into Stockholm early (like 7:30 AM) and it was such a load off our backs to be told that our room was ready right then AND it was upgraded to a top floor (amazing view) and a large room. Our room had A WRAP-​AROUND BALCONY which was just simply fabulous to say the least. The beds were comfortable, and it was a great location-​just minutes into charming old town. All staff were friendly (housekeeping says hello as you walk down the hall, etc.) Breakfast was such a wonderful buffet in a room with big windows and lots of light. Our room was usually made up by the time we got back from breakfast. Now-​my favorite part– we told them last night that we would be leaving tomorrow at 4:30 AM. They MADE US BREAKFAST to eat on the road. So sweet! I have never stayed in Sheraton before and LOVED IT!

My girlfriend and I just spent a long weekend in Stockholm and stayed at the Sheraton all four nights.
Others have complained about the condition of the hotel or the room size. This was not our experience. We had a spacious, two room suite overlooking downtown Stockholm. The room was in excellent condition. The condition of the lounge, the fitness center, and the restaurant/​bar areas were also top notch.
The best part of our stay, however, was the staff. I know that I will fail to mention some of the standouts, but Derek in the Club Lounge, Ida and Elin with the concierge team, Tobias and Sage in the bar area, Paula at the front desk – they really set the Sheraton apart from other experiences we’ve had both while traveling and frankly, while visiting other places in Stockholm even just this past weekend.
I would highly recommend the Sheraton.

The «Standard room“is nice enough, Good variety of amenities for personal grooming, two bottles of water a day provided– always love that! But get up as high as possible to quiet the street noise. The bed is a little on the hard side but the hotel and room are nice and clean. The staff is helpful and the location is good. The hotel buffet breakfast has all you could ask for.
The Stockholm information center is right around the corner — very useful to book all sightseeing ventures. I purchased the three day stockholm pass and found that i didn’t get the value out of it as i prefer to see the city by bike, i think the true value would be gained by using the free public transportation that is included. But do check it out, almost every museum has free entrance included with the card. I think only the ABBA museum is not included? Stockholm city bikes area available right out in front of the hotel (in my opinion the best way to see any city is on a bike). You can purchase the pass at the hotel or any 7 – 11 in Stockholm, it’s good for 3 days and cost about $ 25 dollars.
My advice is to get on a bike and seek out all the amazing, unbelievable, beautiful parks and open space preserves that this beautiful city has to offer. It seems like the Swedes are serious about visiting nature as often as possible and this city is a testament to it. Have fun!

The hotel itself is nice enough, as is the location, but this is definitely NOT a five-​star hotel. After an overnight flight from the USA, we arrived at the hotel at 2:30 PM, found no one to help us with our bags, and dragged them into the check-​in line, where, after about a 20-​minute wait, were told there were NO rooms ready (thus explaining why there were approximately 80 – 100 people milling about in the registration area).
The clerk told us to check back in «approximately one hour», when our room should be ready, and gave us two drink tickets. We went back an hour later, and were told it would be «just another 30 – 40 minutes». (It turned out to be after 4:30 PM before we were given access to our room.) We were not alone in having a lengthy delay – we spoke to one guest who had waited nearly six hours for his room.
When it came time to check out, I ran into a problem with receiving credit for what the cruise line was supposed to pay. The hotel insisted I pay FULL RATE for the room, even though when I arranged the upgrade to a suite by phone with them approximately two weeks ahead of time, they tried to charge me the full rate, not understanding that the cruise line was already paying them for a standard room. I had to get the Front Desk Manager involved, and held up the check-​out line for nearly 30 minutes to get the problem resolved. He, incidentally, spoke excellent English, so language was not a barrier.
Additionally, when I arranged the upgrade, I was promised «a nice suite on an upper floor.» I got a nice suite, but it was on the third floor.
The other problem with the hotel is that they do not seem to have ample capacity to seat their guests at breakfast – it is virtually impossible to find a table at which to eat, although the breakfast buffet is very good.
If this is a five-​star hotel, then the rating system needs serious revamping.

The Sheraton is everything I could possibly want in a hotel.
The service is exceptional. On our second visit, several people whom I didn’t remember initially (a very nice French girl) still knew exactly who we were and addressed us by name. Everyone was always cheerful, helpful, and very accommodating. Several of the people there were actually Dutch like me, turned out one of them is actually a friend of my little brother’s! (small country haha)
And trust me, I’m not just saying the service was stellar because they ARE Dutch, because as far as I’m concerned, there’s no country in the world that has worse customer service than The Netherlands. The Sheraton was worlds apart in the quality of their service, it was truly memorable. They even kept our suitcases for an entire week as we traveled elsewhere with a smaller suitcase!
Twice we arrived in Stockholm at about 6am, and both times they made every possible effort to get us a room as quickly as possible. They apologized profusely for being unable to accommodate us sooner, and took our cell phone number to let us know right away when a room opened up. On our third visit they actually prioritized us, and had a room cleaned out and ready by 8AM (!!!)
The third time we stayed at the Sheraton we had a suite, and they are beautiful, spacious, with great air conditioning and fabulous views of Gamla Stan, the history old town of Stockholm. The beds are comfortable, the rooms are perfectly clean, and when we were in the suite, they brought us a fruit plate and wine.
On that third visit we were in Stockholm for my little brother’s wedding. Despite the fact that the wedding was held elsewhere, they treated all of us like honored guests. For the small welcome party the day before the wedding, they had even imported Dutch snacks that I’ve never seen outside of our country! And the room keys, wow. They had one of the engagement pictures of my brother and his fiancée printed on the key itself, and they came in a sleeve that had the program for the next two days printed on it.
To top it all off, they had full newspapers from the various countries of the wedding guests. For us they had a different brand new major Dutch paper every day, printed in their entirety, full size. Wow!
I truly cannot find a single thing to complain about, the Sheraton is without question one of the finest hotels I’ve ever stayed in, and 90% of that is because of the awesome people who work there!

I feel bad for the person who checked in last week and had a bad expirence. When we arrived on 10 August at 0845 we were greeted by very friendly staff and our room was ready immediately. Everyone we met speaks wonderful English and is very attentive. The rooms are big for Europe and the beds are very comfortable We have a beautiful view of the old town area and the location is very convenient I highly recommend

Beautiful hotel and nice rooms. I am a platinum guest with Sheraton and was staying with my gold guest friends. I gave it one star because of the check in staff (the whole day’s worth.) We realized that check in time was at 3pm from the web site. The check in clerk told me to check back at 1pm, so we did. That was the biggest mistake we could have ever made. The female supervisor (short stature with short blond hair probably pulled back into a bun or clean pony tail and she had a name like «Nerfo»; she wore a uniform like the rest of the staff) yelled at us loudly through the lobby and screamed that «check in time was 3pm and not to come back until that time.» She rolled her eyes and then made looks at the other staff. She then yelled at the agent that checked us in not to talk to us. We tried to explain that we were told to come back to check on our room by the first agent and she ignored us. She called the next person in line and would no longer acknowledge us. I wrote down her name but cannot find it, she was a horror! Only supervisor working check in lines on 31/​07/​2012; not the manager fielding problems in the hotel lobby. I had medicine in my bag and jewelry that would not fit in the safe deposit boxes (I take over 60 pills a day and missing one could mean a hospital stay.) There were no other options that to carry my two bags with me. What was I to do? I did not want to chance and take my things on a tour because of the warning of pick pockets on monitors through out each public area.
I did not spend any money at the hotel because of her and will choose to stay somewhere else when I visit Stockholm again (friends say the Nordic light Hotel experience was just that — light.) I cannot stress enough how rude the staff was at the Sheraton. After the first event and the supervisor showed that it was ok to be rude, the rest of the staff were rude to us and others through out the check in process.
To top it all off — when we came back at 3pm our room was NOT ready. We had to wait until about 5pm.
Hotel Manager — you really need to improve your housekeeping staff’s process of cleaning rooms on high turnover days. The maid was banging at our door each morning at 8am and stood in the hallway until people left or checked out. How about sending the rooms that check out to a paging system? After the room is cleaned have the maids dial up the room status over the telephone? This might expedite the check in process?! If you have these in effect then they are not working. I spent over 30 years managing Las Vegas hotels and I know first hand the difficulties of running a hotel on busy days. I never would and will accept anyone being rude!

What seemed like 4 score and 7 years ago (or just 7 – 8 years ago), with the help of Starwood and Expedia, I was able to get 2 RT tix from SXB (Strasbourg) to ARN (Stockholm/​Arlanda), and booking for deluxe accomodations for 5 nights for around $ 1400– which may seem like a lot for an extended weekend getaway, but after I thought about it after what I got out of that– that wasn’t a bad price to pay at all.
When you first arrive to the Sheraton– the exterior is subjective– you either think the outisde looks like a prison, or it is aesthetically pleasing– I am not sure which side to pick yet. Speaking of Sheraton (s) — they are nice in the states, but when you get to Europe, they bring a whole new level to luxury and service– just to give you a heads up! Another example, my stay at the Sheraton Park Tower (
).
But when you get inside, it’s like, WHOA. It has a pretty swanky lobby! With really hot concierge, excellent! Everyone spoke English with a hot accent (as my Swedish is AWFUL), so that made life easy. We got to the room, and it was, well unique to say the least!
The room was spacious, which included 2 beds (we had the option to move the beds together, which we did) that were pretty comfortable. The room was pretty much all pine– as the furniture and floors were– that was a cool touch! Our view overlooked Gamla Stan (old town) which was also a nice addition. Hell, I could have gotten used to this place!
I enjoy the central location, as it was close to everything we needed, including public transportation– that helped us enjoy much more on the trip.
On some nights when we were done for the day and ready to wind down, there was a 24 hour bar in the lobby, loaded with bombshell bartenders (I don’t think they hire based on appearance, I just think there are that many hotties in Sweden!) that were friendly, made solid drinks, and kept me full. I remember the renideer meatballs I would order every night with a drink or 2 or 8. One of my favorite hotel bars– period.
I highly recomend staying here (especially if you are a Starwood member, as this is the only property in Stockholm) based on location and service. I heard thought since then, the prices have raised a bit, I would still consider coming back here– as you do get the total package!