The Pottery Restaurant

French onion soup, salad, prime rib with the fixings and mini desserts were all delicious! Service was great and the shuttle makes it easy to get to although it’s close enough we walked back to the hotel after dinner

Came here for breakfast on a Sunday — the hostess looked at me and told me to wait for a minute while she walked into the kitchen.
I was a little curious of why I was waiting at she could’ve seated us (half of the establishment was empty) and let us at the buffet.
I waited for 5 – 10 minutes and peeked through the window into the kitchen — she was casually chatting with one of the kitchen staff.
!!!
Time to go.
100% unimpressed.

Unfortunately we are noticing a trend: Servers that disappear.
Second time at this restaurant and second time we are sitting waiting for over 10 minutes…
The management needs to manage its staff by focusing more on the customer and service times. I am willing to bet the managers and staff take a lot of cigarette breaks, or cell phone breaks…

I think the previous reviewer had bad luck. The service was good and pretty fast. The food too. We had the trout and a burger and both we pretty good. You can have a meal here, no problem.

It’s amazing to me that so many establishments in the popular tourist destination of Blue Mountain seem to struggle with the foundations of good business. You know the basics like quality food, good customer service and a good old fashioned «the customer is always right» mentality.
I kinda assumed that when our group of 13 friends made reservations at one of Blue Mountains oldest and original restaurants that longevity and history would pay off and we would have a dining experience superior to anything provided in «the Village» proper. I’ve never been more wrong.
With reservations made for 8:45 PM, we arrived a few minutes early and were thankfully seated right away. We had booked here for their Loving Winter Prix Fixe menu that was available at a cost of $ 35/​person.
Our server Jara was the one bright spot in an otherwise forgettable evening. This Czech Rep transplant who was in Canada studying Wine to become a Sommelier, was thorough, friendly and unfortunately made to apologize and make concessions for his kitchens poor performance on numerous occasions. We all felt bad for him that such a great server was working here — his talents and professionalism are being wasted here.
The Loving Winter menu came with 3 appetizer choices, 4 main course options and 2 desserts to choose from. Given the choice of stuffed mushroom caps (with crab), A Spinach salad and shrimp cocktail I went with the Salad for my appetizer. It was the best part of the meal. For the main we had the choice between a Salmon dish, a stuffed chicken breast a beef tenderloin and a sweet potato gnocchi. 80% of our group ordered the tenderloin and 100% of that group was disappointed. Several peoples meals were freezing cold while one of our party ordered his tenderloin well done and was given meal so burnt it resembled charcoal.
Jara was apologetic and did his best to tend to the issues but they numbered to great. Hard to understand how a prix fixe menu took nearly 3 hours to serve. I assumed that many of the items are pre-​made but forsome reason we had a 45 minute to 1 hour wait in between courses.
Our group had plans to go out afterwards but our experience at The Pottery was so awful that most of us ended up just wanting to go home as this meal put a damper on our entire mood. I won’t be returning and my suggestion is you choose another location in the village when staying at/​visiting Blue Mountain.