Nail Experts & Spa

They used to be an amazing salon! Now, after they got all their traffic, they are being careless and make people wait for no reason. On top of things, i had some guy giving me a pedicure and i could totally tell that he has no clue what he was doing at all. Even though, my face wasnt happy at all (as they could see it) they did not bother changing this guy until i asked them to… The service went down so much! In search of new place now. Too sad.

I went few days ago as a walk in client. I asked for SHELLAC. This was my first time getting it down, therefore I didn’t know what to expect. After I finished getting my nails done I went to the desk to pay she charged 35 dollars, when it is posted it was on 20. The lady assumed I wanted a Shellac manicure, even though I only asked for JUST SHELLAC. Was stilled forced to pay to 35+ plus tax. Not going back…

I don’t know why this salon has scheduled appointments at all when they accept all walk-​ins to the detriment of the scheduled ones! It’s great that you wanna treat everyone equally, but if you have to many people-​you just can’t! I had an appointment for a mani, pedi and eyebrow shaping and I was practically rushed out the door. There were a lot of walk-​ins and the place was really busy. After my mani and pedi were done they handed me the bill before I could say I had an eyebrow shaping too! After which I was so angry I didn’t even want to stay there for longer than needed.
I heard good things about this salon, that they do the best manicure in Burlington and I wanted a manicure that I cannot do myself. I chose a polka dot design which was not hard for a professional to accomplish. There were a few details, like not all fingers had the same size of dots and there was a little pink heart on each. The girl took a 2 second look at the photo and then proclaimed that she doesn’t need to look at it anymore. I was a little impressed by that at first, thinking that this place is going to live up to its standard. But she just wanted to get me out of the chair faster. She did a terrible job of it! She did all the dots the same size in a random pattern (polka dot is not random!) and the hearts are more like pink blobs, there is one that kinda looks like a heart but that’s all! My mani looks like my artistic teenage sister did it not a professional with a high reputation!
I have to add, that a day after I posted this review, I received a phone call from the owner of the spa. He personally apologized for their mistake and offered me either to come back for another manicure on the house or to receive a full refund for the one I had. I thought that was a nice gesture which is why I amended my star rating to 3.

I’ve been getting waxed since I was 16, and I’ve got to say this place is the best I’ve been to! Downtown Toronto, Oakville, Mississauga and Hamilton don’t compare. The esthetician went beyond above and beyond. She only charged me for what I came in for but waxed double the surface area then tweezed! Clean, relaxing, and budget friendly. I will be back EVERY month because I love this place so much!