Ducktoes Computer Services

I hate to give bad reviews but this time, I really don’t have a choice. I strongly recommend you to read this. At the begining of June, I spilled a glass of water on my mac computer. I had to go out of town for work and I couldn’t drive to a mac specialized store as I don’t have a car. I tried XPS computer repair that are picking up computer from house but they couldn’t come so they referred me to Ducktoes. I wasn’t so confident about the place as it is not for mac but I did not have a choice. When I got to the store with my computer, I’ve been told I would have a diagnostic in less than 48hours. I haven’t heard from them for 5 days. Then, when I called they said they couldn’t give me one because they did not have a plug for my computer (which is a regular macbook.) I’ve been told I would receive a call from them in the next few days. A week passed and hadn’t heard from them. We are now mid-​june. They told me that everything is fine with my computer except the keyboard that they have to change. They says they have to order one online and that it should take 1 to 2 weeks. I had a french canadian keyboard which is almost the same as english so I told them they could take an english one if it was easier. I told them NOT to take a french one because it is different but of course that is what they did! A little more than three weeks after, I called the place to see if my computer was ready. The keyboard was not there yet because it had been order from China. Any specialised mac store would have those kind of keyboards! They told me it should arrive on July 12. I don’t know if it got there in time but it was only ready to be picked up on July 18. When I got to the store, I told the guy that it wasn’t the right keyboard and he had no idea what I was talking about. I’ve been honest with him and said that I would give a bad review explaining him the reasons. He denied the fact that they didn’t contact me but I got a voicemail and I can see missed call… They made me paid less than they said at the beginning but I feel I shouldn’t even had paid. I had to wait for a month and a half for something that could and should have been done in no more than a week. I am currently writing on a keyboard that is not the same that we use in North America. I know the keys by heart but if someone else tries to write on my computer, it will be impossible because the keys are not at the right place. Sometimes I forget where a letter or sign is and it takes me a few minutes to find it. I know I could change the settings but seriously it is like starting to know how to type again! I am so unsatisfied by their service.

Extremely pleased with the remote repair and virus removal done on my badly infected laptop.
(I’d downloaded AdBlock Plus, from CNET, no less, and ended-​up with a bug that hijacked my browsers. Every time I’d open a window or start one of the browsers, I’d get hijacked to various sites. As a result, I wasn’t able to get to any of the sites where I could research how to get rid of the dratted thing! Rather an ingenious design, but oh-​so-​very frustrating.)
Anyway, the Ducktoes people, who a friend recommended to me, were able to help (yeah, they’re in Canada and I’m in California — they work across borders!). They were able to connect to my computer through a remote application of some sort and get into the bowels of the device, tracking down and eviscerating the virus.
The whole process took a couple of hours and I get the feeling that they may have stayed late on my behalf (based on their posted operating hours), but they didn’t say a word.
Could not be more pleased with the service — and with the kindness of the staff. Nice not to deal with people who made me feel like an idiot!