Kal Tire

I’ve been to the Coquitlam (Runnel Drive) location on two previous occasions in 2014 to get the oil changed, and the brakes checked. On those two occasions, I found their service to be exceptional. On my last visit a few days ago, I scheduled another oil change; this time, I was told everything looked great, except there was some water retention in the brake fluid, which they recommended that I change. I was told this would cost $ 120 and take a couple of hours. I declined the service, and checked with my dealership the next day. Good thing too, because it turns out the brake fluid was changed two months ago, and there was no water in the brake fluid. I’m very disappointed with Kal Tire; I actually trusted them. It’s unfortunate, but they’ve lost a customer.

I have never written a review on one of these sites before, but I am so unbelievably blown away that I feel like a great review is the absolute least that I can do at this point. (Long Post Ahead…)
About a month ago I had my tire slashed while I was in Coquitlam Center. I was pretty frantic and needed it fixed the next day for work so I called everywhere and was met with nothing but «Can’t Do’s» and «No’s» one after another. I called the Kal Tire by my house on Runnel Drive in Coquitlam and was not only greeted by a friendly and cheerful voice on theother end of the phone, but I was given an instant «Of Course» and set up with an appointment the next day. They even stayed 45 minutes past closing just to fit me in after I got off work and gave m a great deal for a little mix up on the tire!
Flash forward to this week… After our snowfall, and a few close calls accident wise during my commute, I decided my 3 almost bald tires needed to catch up to my new one and be replaced or a full set of new winters needed to be purchased. Once again Kal Tire Runnel Drive met me with an «Absolutely» and I was booked in for two days later to put 3 matching tires on my truck. I had shopped around (Something I will NEVER do again after today) and been given 15 different quotes on every version of tire to fit my truck. None of which were close to what I had paid for my replacement tire or the All Weather Tire I was looking for.
I arrived for my appointment and was met by Gord. (My new hero if you will) He looked up my file and I saw instant «Oh Crap» on his face. Super. He told me my tires were missed somehow and that they had not actually been ordered! I mentioned that I had left work early to make this appointment and was not able to get back in until the next week. I was obviously upset and frustrated, but before I could pass any of that on to Gord he was on it! He ensured me we would get tires on my truck tonight no matter what and started looking at options and calling around. Sure enough, he found some one size up from mine (An option not one other tire company had presented me) and sent me on my way to the gym while they did their thing to my truck and had the tires sent by taxi to his location. I arrived a little over an hour later to find he had put on the tires everybody told me I couldn’t have (because of the original smaller size) and honored my quoted price along with the warranty! They even checked on my brakes for me as I had mentioned my ABS had acted up a few times!
Both Kal Tire Runnel Drive and Gord have not only earned my business for life, but they have also earned my absolute respect. Customer service like this seems to be such a dead art these days and it is very unfortunate that all the bad experiences people encounter each day make these sites, but the great one’s are so often left unnoticed. I would highly suggest you visit Kal Tire Runnel Drive in Coquitlam if you have ANY tire needs or questions! I am extremely confident in saying you will not get this level of customer service anywhere else.