Bicycle Sports Pacific

Revolving door of sales rep.
Don’t have a clue how to service a Lefty.
Don’t return calls
A 2 day turnaround becomes a week+ without calls or explanations.
Simply find another shop. There are 5 within 1 block. There is no reason to stop here.

Popped in Sunday for a quick tire change. As always the guys jumped to it, and did a quick tuneup as well. Service at this location, for me, has ALWAYS been excellent!

All my peeps are gone! Every time I’ve been in here for the past 6 months or so there are new sales people that I don’t recognize and it makes me totally sad. Now I just learned that Simon the mechanic is gone… NO!!! Some serious staff turnover is going on here…
The personal touch I experienced (no, not in that way) when I first bought my Trek 8 is no longer. As I mentioned in my original review, it’s all about the people.
ugh.
Anyway, my one year of free servicing is done soon and I’m not sure if it’ will be worth going back to be honest. I guess I better learn how to tune my bike!

I’m happy that I was able to find my road bike here after months of searching for the perfect bike.
Not too happy about the overall service though. They seem to be very disorganized! Long story short: My boyfriend ordered his bike at BSP who had to order it from the Manufacture. He calls in a few days later and the sales lady reassured him that the bike will be coming in soon. He calls in again after that phone call and was told that the «manufacture» messed up on the order and the order was not placed. Who wouldn’t be disappointed if you are told that your bike is coming in on this day and it turns out that the order was not even submitted properly? The store manager didn’t do much and didn’t seem to care. In the end, they were able to accommodate and worked out another deal for my boyfriend. It wasn’t excellent but it worked.
As for my bike, I was a bit disappointed that they were not able to put on all the accessories on for me and I have to book an appointment to come in another day. I expected to have my bike all ready for pick up. Again, they worked out some deal just to make up for not setting the right expectations.
During my buying stage, I didn’t find the sales person to be knowledgable. The sale was sold because I chose that bike. She didn’t really have much to say or teach me about bikes compared to other bike stores that I visited such as John Henry Bikes or Caps. I felt that she was just there to ring up the purchase. She was nice though but didn’t have to work too hard for the sale.
There was also another guy working there who helped me pick out the right helmet on the day I picked up my bike. This sales guy was knowledgeable and awesome! I didn’t catch his name but I wish I purchased the bike off him instead (if they are on commission) since he was patient with me when I was trying on the different helmets and his recommendations were based on what I wanted. Because the service I received from another sales person on the last day was great, I decided to add an extra star making my rating 3 stars.

The owners of this business should really think again about how they hire their staff and specially their managers. None of them heard any thing about after sale customer service. They are rude and indifferent. With all the competition out there, it shouldn’t be hard to find a new bike shop next time.

I was shocked at the incompetence of the service staff. They had my Cannondale for seven weeks, due to not knowing what parts my bike would need, even though i spent a great deal of time asking about anticipated parts needed for the build. Then, when they gave me back the bike, The derailer was misinstalled, the brake line was too short, they had mixed up the brakes which cost me some rather valuable rotors and pads and were unable to solve the problem. I had to figure it out and make the correction in their shop, with their tools. They were very apologetic for all the f-​ups and the amount of time it took, although not sorry enough to refund my labour costs. Last week i was hit by a car, bending my lefty wheel. I took it to them because they are authorized and should be the people to go to. The mechanic, who screwed up the lefty bearing cap a year ago and never replaced it for me, despite a promise to do so, tried to remove it as if it were right hand rotation (something i didn’t know about but he certainly should have) and stripped the holes out so that the tool they use, which is not even the right tool, couldn’t get a grip on it. At 5:10pm we were taking turns pounding on it with a punch and hammer. I brought in a spare wheel which i bought years back and he proceeded to do the same thing to that one. Three mechanics converged and i left that store with no wheel on my bike and two f-​ed wheels. They certainly look the part, but they really have no clue how to repair, and i will try to be fair here, Cannondales. They might know how to install a front derailer on a brand new frame of another brand, but on a Cannondale, it’s gong to be almost an inch too high, destroying your new paint which will be reviled to you when they move it where it belongs. I don’t like how close they are to a Walmart (because i like people more than products) Also, they don’t torque anything, including the cap that kid f-​ed up for me, which incidentally is decorated with the tightening torque spec. I will now be using the other Cannondale dealer in BC instead. Infact, if i see you entering BSP North Van., i will accost you.

I have been involved in cycling in one aspect or another for the last decade, from wrenching in shops, to racing at an amateur level, to commuting. Starting quite heavily with mountain bikes then taking a bit of break and now beginning to break into road cycling this year.
Bicycle Sports Pacific, North Vancouver (BSP) appears to be brand new location. Big, bright, show room with LOTS of stock. Clean and well organized. Being seriously in the market for an entry level road bike (1500 $ to 2000 $) I head to that area of the shop, front and center in the large show room. I find one to my liking. Start having a look… no help yet, fine… I’ll keep playing (keeping in mind, there is one other customer is the store at this time, the sales staff of four is behind the retail counter). I take the bike out of the rack, start clicking brakes, bouncing it, spinning wheels… nothing… I look at the sales counter, I see them, they see me… nothing… I walk over to the sales counter and ask: «anybody want to talk road bikes with me?» I was told somebody would be with me in a few minutes.
Finally, somebody shows up and we start talking about the bike I had selected. I ask a few technical questions and leave the sales person stammering. «your not the road bike guy are you?». Turns out there was not a road bike guy there that day. (When ½ your shop is road bikes, keep a road bike guy on staff… please).
I continued to test ride the bike, even after being informed I would have to have my credit card authorized for the full pop of the bicycle purchase. Effectively, I have to buy the bike to test ride it. Now, I understand a few bikes go missing each year from test rides, but REALLY inconvenient.
I don’t know if 2k$ is not enough money to get attention from a bicycle sales person these days… but I figured in a down-​turned economy, we would not be too pickey?
All I can say is that I hope the knowledge and customer service at the other BSP locations is better than North Vancouver. I know the test ride authorization policy will be global, but maybe something they should rethink… they are the only people doing it as far as i know.