Canadian Tire

This has got to be the most colossal CT ever.
Big sections on everything, especially the Kitchen and Lighting. Auto stuff too of cour
I came here to get those motion sensor plug in lights, auto shutoff. Impressed by their home stuff, almost like a mini-​Rona.
Their price guarantee is pretty solid, not only will they match it butgive 10% bonus of Canadian Tire money. Can’t be as bad as our exchange rate lol.
Already promoting their patio furniture.

Horrible customer service, which isn’t unique to Canadian Tire, but this one has the distinction of employing bratty teenagers who’d rather be elsewhere let alone give you service.
It’s so bad that upon my last experience I was so hassled that I resorted to cussing out the teenager serving me. I’m ashamed I did that, but just to highlight how deplorable their service is. Basically I was trying to get a refund for an item her coworker had just overcharged me for, and she was adamant that I had gone and emptied out the bottle and filled it with something else.
Considering you can’t find anything in their giant stores with hardly anyone to help you, their uncompetitive prices and their crappy return policy I scratch my head at why they’ve become a Canadian institution. I rarely went there and no longer will.

*The Money Pit*
Keep driving, right on by. You might as well burn your $$$ or give it away. We’ve thrown away hundreds of dollars multiple times with them, and wasted entire days waiting for them to fix things THEY said needed fixing, only to discover they never fixed it. And this happened on three separate occasions. Good grief! The fourth and last time they actually forgot to put back our very large SUV engine cover. They called us a day or two later to tell us they’d found it — Seriously? This thing is huge. How can you miss something that big? At another location, they installed new wipers. They did not install them properly and, in a heavy rain driving on the highway, the rubber wiper dislodged and the metal arm scratched back and forth until we could safely stop. By that time, their incompetency cost us; a badly scratched windshield. Their staff are not knowledgeable when it come to mechanics. The upside is we’ve found an awesome honest mechanic so we won’t be dealing with them again.

The staff are miserable, and not helpful at all. This store is huge, loads of parking. There is lots of stock in this store, but the people here just make you so emo as you leave. Walking through the cashier blocked exits is like a guilt you into donating money commercial.

I bought a bike from here, first of all the bike is absolute crap and a waste of money. Second it comes with a 1 year warranty and I had a squeaky noise that started after a few months. I took it in 4 times to get this issue fixed (each time they had my bike for nearly a week) and they still did not get the the issue fixed. At the very end when they finally fixed the issue, I noticed that the tech had written a note on the bike saying that they should not take this bike in under warranty anymore because its been worn!!!
That was the last time I bought anything else at this location! Terrible service!

For a Canadian owned company, I am appalled at the almost non-​existent level of customer service exhibited by most employees in this location.
On two occasions, I have visited this store for significant purchases (it being the only one close to me), and each time have been met with disdain, lack of interest, and actual impatience that I seem to be taking up anyone’s time in store.
I make a point of asking politely, waiting my turn in line and providing as much information as possible to help the associate I am speaking with. In turn, I’ve been disregarded on more than one occasion, dismissed with a vague waving motion towards the general area of the store I should head to, and have ended up finding what I need on my own.
My most recent visit was to make purchases for an emergency kit — upon asking a manager for a specific item (after waiting five minutes to even be acknowledged) the manager looked at me with complete disinterest, gave me vague information, and was utterly unhelpful in my request.
The staff throughout the store are mostly part-​time kids working weekends, which is painfully obvious when you ask them anything outside of their comfort zone. If you ask someone standing anywhere near another department about something in another, they simply state they don’t work in that area and move on — no suggestions or offers to get someone else to help.
I ended up spending an hour in the store, trying to find everything myself because I was apparently too much of a nuisance as a customer for anyone to direct me accordingly. Not like my being in the store perpetuates the minimum hourly wage there or anything…
Of course, there are the exceptions to the rule. Perhaps the owner of this Canadian Tire should take a moment to review his staff practices, and use those that have some idea of how others should be treated as examples for the rest to follow.

As ghetto as Canadian Tire is, their selection is pretty decent, and their return policy is even better.
Parking is available in the nice large lot out front.
Most of their items are quite reasonable in terms of pricing, though sometimes you do have to shop around.
As with other locations, getting something exchanged as needed is quite quick and painless. Special mention.

3 Stars for Automotive Services But 5 Stars for everything else.
I come out with something every time I walk in this place.
Close to home and close McDonald’s and Tim Horton’s and other places — so you don’t have to sit there and wait while you car gets service.
I’ve been forced to go to Canadian Tire for Oil Changes because I haven’t had time for my usual one. $ 50 for an Oil Change?!?

I went in on December 19, 2012 (Wednesday, 3PM) with the full intention of purchasing 4 Michelin X-​Ice winter tires for my RAV4. I stood at the automotive service desk for a full 5 minutes, in front of 5 service reps without any acknowledgement. Oh wait, the big, burly blonde guy who seemed to be a «manager» did acknowledge my presence by looking up, looking right at me, then carrying on with what he was doing. Apparently, paperwork is more important than selling things at this location! The blondish girl walks straight into their little office to shuffle papers around, the other two guys were busy with other people and the fifth cast member was one of the tire mechanics who had a quick question for his manager (as it seems to me). The Chinese tire mechanic was the only one who bothered to approach me, smile and ask me what I was looking for. Unfortunately, not being an actual customer service rep, he had to delegate me to one of the younger male, Asian customer service rep. But hey, at least, he said hi.
So for the second time, I tell the younger customer service rep what I wanted to purchase. Great, he prints up a price quote for me (which I already knew from the Internet). I asked if they could fit me in for tire service the same day. Sorry, he says, they’re booked til about 5PM. Fair enough. I ask if he could call the Coquitlam location if they had the tires in stock and how busy their service times were. That’s when it went downhill. He tells me he has the store number and I can call them myself. I get annoyed and tell him to do his job (which I believe, is customer service). I tell him, please call them, it’s an internal phone call. He responds with, sure I can give them a call for you but just to let you know, we’re all INDEPENDENTLY OWNED. Fantastic. I don’t care. I just know that I wanted to spend $ 1055 at a Canadian Tire and you said no to me.
Tap. Tap. Tap. He taps into his computer as I’m standing there, incredulous. At that point, I’m one of the two people at the automotive service desk. In the background, I visibly see the agitated blonde «manager» man snapping furiously at the nice Asian tire jockey. Based on what I hear from their conversation, blonde guy’s exasperation seems to stem from some kind of mild language barrier. I think to myself, your tire mechanic isn’t gonna be happy with this treatment and I don’t trust that he will do a good job with my car. I think, I can’t trust my life (driving safety) to a crew like this.
Phone rings. My young Asian service rep decides to pick up and help the customer on the phone instead of me. That’s right! Because I’m now attempting to buy my tires at another store, he doesn’t care. Funny thing is, he could have easily attempted to salvage the sale since this North Van location is 10 minutes down the road from work. But no, he didn’t give me any options. So after another 3 minutes of listening to him help the phone customer, I walk out. And drive to the Coquitlam store myself, being closer to home.
Being a Costco customer, I would never even have walked into a Canadian Tire if it wasn’t for their sale on this particular tire. Brutal with a capital B. Oh, and thank you so much for telling me that it’s an independently owned store. Because now I will choose to patronize other locations and tell everyone I know how horrific this location is. To the owner: your employees CLEARLY do NOT CARE about your business.

I was going to the bank in the same parking lot when I saw a blind girl with her seeing eye dog getting beeped at by idiots who, if they couldn’t see the guide dog they shouldn’t be driving. I helped her to the Canadian Tire store. She wanted to go to customer service. All she wanted was a portable air mattress pump. They directed her, and me, to an aisle with no numbers, I can see, she can’t, to improperly priced and open boxes, wrong price tags, no instructions, missing parts, and finally, they would not even let her pay for the item at our second attempt at customer service. I asked for help for her 4 times!! The manager Nathan looked at me like I was a alien with a stupid look on his face, I think his cell phone was beeping, or his phone was getting a text message. I was in the store for almost 40 minutes with her. There was zero customer service. The poor dog was also tired from going back and forth-​road trip for him in stores that big.
The worst part was that the blind girl had asthma and the customer service guy opened a camping fuel gas tank right in front of us. I thought the poor bling girl was going to pass out.
I will never go back to that store. This is totally unacceptable how they treat handicapped people!
Welcome to the next generation.

It took me a while to figure out where it was but Google came to the rescue. Once I got that sorted the rest of my trip was better than planned. I stopped in to get some goo gone for my boyfriend and when I inquired about it at the customer service desk I was directed to the exact aisle and location on the shelf. My shop too less than 5 minutes from start to finish.

This Canadian Tire is out of the way for us but offered the best price for a new car battery. These babies aren’t cheap and you’d figure for a ticket item more than a hundred bucks, that they’d include the installation with the purchase.
Nope.
They wanted another 66 dollars to do that. Yeah, you read that right.
When the big guy asked the cashier about it, he responded with; «I guess the margin on a battery is pretty small». The big guy’s response was right on, he said; «Well there’s ‘margin’ on my coming back…»
Big points to the big guy. Small points to C-​Tire.

I am giving this rating to the Main Street Canadian Tire solely on the merits of one outstanding young employee whose name is MacKenzie (I believe that is how he spells it). Polite, helpful, goes the extra mile and calls when he says he will. It’s very clear that this employee enjoys his job and will go on to higher things. I am guessing he is a student. We also had exemplary service from a female manager there during the recent purchase of patio furniture. She too had a true desire to satisfy the customer (us).

Great store, everything is pretty easy to find. (They also have a big customer service/​key cutting counter and that lady knows where everything is!
Parking is really good too.

I can’t believe they asked me to leave my backpack at the front when I carry around a laptop. I left the store immediately rather than continuing to look for my purchase. The customer service desk was quite rude and was not understanding when I declared why I wouldn’t leave my bag with them. Sorry but I trust you no more than you trust me.

Wow this place is the place to go for your camping needs (and kitchen too).
Unfortunately like all locations, finding an assistant can prove challenging (i.e. finding someone to unlock the butane storage cabinet to purchase some and then have it walked to the cashier due to people stealing them?)
Ahh well.

I have a love hate relationship with Cdn Tire… I get sucked in cause they have good prices and usually a good selection, plus the 90 day refund policy… I hate the lack of staff and how busy they get… Never the less I keep coming back… They have the biggest selection of on «sale» home & auto supplies around.