1-800-GOT-JUNK? Toronto and G.T.A.

As stated before 1800 GOT JUNK is not the cheapest, but the service was fast. Ryan and Trevor did a great job hauling my pile of dirt, garbage and pieces of concrete I had after a new garden reno and basement reno.
Here are my concerns with the company that has little to do with Ryan and Trevor. Getting an estimate on the phone was difficult even the website doesn’t have pricing. The pricing is upfront on a piece of paper when they arrive that lists how much it is for a whole truck, half-​truck, quarter.etc. Now, since I had soil and concrete that pricing was on a different list. I can understand a different list for getting rid of concrete in the city because transfer stations do not take it. So the worker gives the estimate. For my job the estimate was a full truck load and a quarter. I was skeptical and it is basically who can estimate better and «full» is very subjective. One would think that a «full» truck is bottom to top-​front to back. The truck brimming is how I interpret full. In the picture I uploaded, the job is just over half done and you can see that it is more like scattered all over the bottom of the bin. Hardly a «full» load. Once done they said it was just a «full» truck not a «full» and quarter, which also raised flags for me and I questioned if «overestimating» is a gimmick used by this company to make you feel like you are getting a good deal.
The work was done fast within 45 minutes. Ryan and Trevor seemed friendly and happy-​go-​lucky. After the work was done, time for payment seemed a bit archaic as they had to imprint my credit card on the invoice. This left me feeling very uneasy.
Would I use 1800 GOT JUNK again… hmmm…honestly I haven’t gotten over the sticker shock to decide.

More expensive then many other services. Donations are NOT saved until, and don’t go to Cancer research yard sale until the 2 months prior to yard sale event.
Employee’s tell you that truck hold 6 fridges space on truck, but 8 is actually number.
Junk is loaded and NOT broken down. That’s done after leaving your location and more space is made for next load. You pay the difference.

Unfortunately I can’t tell you whether they do a good job or not, because they did not bother to actually show up for my appointment. The pickup guys called in the middle of my 2-​hour service window to say that they were no longer coming.
Then they had the gall to ask what day I want to reschedule for! I had rearranged both my day and my furniture to allow for the pickup that they flaked out on — I’m not willing to do that again for a company that is unreliable and doesn’t respect its customers’ time.

Great job and very professional and polite (Patrick & Reid). Cost points are explained very clearly before any work starts.
Great for the times when you just don’t want to do even one more manual labour task at home. Way better than renting a truck, doing it yourself and then going to the dump. If you want to save money and do it yourself, I would say on average the cost savings are minimal. Great service and recommended.

While 1−800-Got-Junk isn’t exactly cheap, their pricing is transparent and worth it for the level of service they provide. They charge by the percentage of the truck you fill, and show you a chart with the prices and tell you how much of the truck your stuff will take up before they start. Labour, dump fees, and everything else are all included. I had to get rid of some stuff that couldn’t be moved to a new place but was on a budget and they worked with me to get the price to what I could afford. Since a lot of the stuff I had was already out on the curb, they could lower the price a bit.
The service was fantastic. The booking process was easy. I booked online a few days ahead of time, but they can often do last minute as well. They called about half an hour before the scheduled window and said they could arrive early if that was ok. The guys were friendly and fast, cleared absolutely everything, and took a huge amount of stress out of the process. I’ll definitely use them again when I need them.

First, do not expect this to be cheap. It isn’t. But then neither is moving and neither is keeping stuff in a storage locker.
These folks are extremely polite, very professional and come during the time period they are requested. They do not need a lot of lead to set up an appointment. In my case, which was clearng out some contents from a storage locker, they even gave me a small discount as I had everything on the dock waiting for them to load.
The two guys who came were frieindly and efficient. All was taken care of in 10 minutes.