Fran’s Auto Tags

Okay, let’s talk customer service. As a customer, there are some things you just deal with. A brusque interaction? Maybe the person was having a bad day. A condescending tone? Yeah, Pennsylvania auto tag rules are ridiculously bureaucratic and confusing, so I need some help. General unfriendliness? That’s why they call it Southern Hospitality, not Pennsylvania Hospitality. I can deal with all that.
Incorrect information? Inexcusable. We have to count on these auto tags places to be the expert. If I present a title that has been signed over to me, I’m counting on the auto tag rep to help me with what to do. Not turn me away because the seller made a typo. The only thing I can be grateful for is that the rude attitude made me question the validity of this woman’s statements, and I called Bubby’s for a second opinion. They were able to help me, and it turns out the woman at Fran’s was completely wrong.