Run Around

I went in with my son at his request, to get some new shoes for school.
The service was outstanding. They sized him up, and then said where he could choose shoes from.
When he started picking shoes they did not have the right size for, he went an extra step.
He went and found all the selections in my sons shoe size. Placed them in front of him so he could see what they had.
This is not a big box store. The service is friendly and prompt. Prices are comparable to the chain stores, maybe a little higher.
My wife has been to this store often and has always had good service as well.

Great selection of sneakers. Staff is very helpful and know there stuff.

Incredibly helpful, super knowledgeable staff, great prices. This place is a great example of the benefits of small businesses– the staff took a lot of time and care to figure out what shoe would work best for me, and gave me a free exchange, no questions asked, when I wanted to return them later. They have my complete customer loyalty– the benefits of what I got at Run Around completely outweigh whatever fifteen bucks I might have saved shopping online. Thanks you guys!!!

Usually a good place to get running shoes and accessories. The staff is pretty knowledgeable about manufacturers, shoe styles, and sports overall. Have been a loyal customer for years. However, customer service is definitely declining.
I have recently been searching for a pair of shoes and found them on display here. Unfortunately, they didn’t have my size. They kindly ordered them. So far, so good.
A week or so went by and they called me to let me know they had arrived. I drove there from my house in Philadelphia to pick them up. They were not only the wrong shoes, but the person that ordered them then told me that he knew they were incorrect when they ordered them due to a stock out at the manufacturer. This was very frustrating that I was not advised BEFORE making the trip.
I was thinking about getting a different but comparable shoe, but they were very busy and no one acknowledged existence. My business could have been salvaged of anyone even pretended to give a damn. Instead, I was pretty much ignored then told «tough luck».
Guess I’ll have to go to Dicks Sporting Goods for shoes, which pains me because I like to support local businesses.
COMMENT UPDATE: I was contacted by the new Retail Manager. He definitely seems to be taking their knowledge and customer service seriously. Nice to hear.