The Pool Place Inc

Rude non helpful owners and staff! All they want is to make a sale and after that no help what so ever. They do anything possible to get out of any warranty repair or refunds on defective equipment. Stay clear of these people! Complete scammers!

Awful customer service and worst attitude of any business I have ever been to. We ordered a liner for our pool and we were told 3 weeks it would be in. On the third week we called to find out when it would arrive, we were left on hold for 25 minutes, we call back to be told «well we are busy hold on» waited another 15 minutes and finally someone picked up took our name and told us it will be another 3 – 4 weeks. After explaining that we were told 3 weeks, the individual tells us that was me and I never said 3 weeks! (Mind you he absolutely told us that we have nothing to gain by making that time frame up) he then debates the issue and is rude and arrogant about the entire situation. I asked him are you the owner he said no I’m the manager. When asked to speak with his boss he says I am the boss «I’m the manager» we then ask to speak with the owner he says there is no one above me I’m it. I again ask if the owner can call me he says I am the owner (seriously) so you just went from the manager to the owner in 3 seconds and then tells me it’s a family business (and exactly what does that have to do with any of this?) I wouldn’t buy anything from this store even if my pool was green and they were the only store around (by the way, they are not there are several others) please stay clear of this place as they clearly have zero care when it comes to their customers so ask yourself do you think they put any care into their products or practices? I would said none at all.

love this place!!! i used to get my water tested «somewhere» else and i never left the store without tons of chemicals! ever since i have been coming here i spend half as much!!! they are friendly, helpful, and most important honest!!! very busy but well worth the wait, they know what they are doing!!!

I have shopped here for years without needing much in the way of special attention. Just walking in and getting whatever chemicals I needed. They were always a dollar or two cheaper than the next guy.
I went to their website on Saturday and printed a coupon page that they have before heading over to buy a summer’s worth of chlorine, etc for my pool. When the cashier rang things up they were exactly twice as much as the coupon said they should be. The person in charge of the store at the time came over and brusquely told us that it’s more «because you have to pay sales tax» after explaining to him that sales tax shouldn’t add hundreds of dollars to the tab he looked at the coupon and said «this is wrong, it should say 50 lbs, not 100lbs of chlorine, I can’t give it to you for that price» we asked for clarification and he reiterated the same thing adding that he’d be screwing himself so «I don’t know what to tell you but I’m not giving it to you for that price». We were stunned and asked again if there was anything he could do because it is the legal obligation of a business to honor any offer that they put out, even if it’s incorrect. He acknowledged that that was true but said again «I’m not giving it to you for that price, I don’t know what to tell you» He said that one of his suppliers gives them that info to post on their website and it was wrong. Obviously no one proof read this info before posting it.
No offer for a few dollars off or anything, just too bad, no soup for you! Now I need to find another pool place.

Forget corporate hegemony and celebrate the local businesses! I really love the pool place for a few reasons .
1, I like pools
2. I like pool parties
3. I like shopping
They have everything you need to set up your deck, you porch and your pool. Then when that’s over you can head over the most magically cute x-​mas store in the freakin world!
They really know how to keep the customer happy…