Acton ACE Hardware

If you need help. Ask for Smokey. He knows his stuff!

I have been going here for over 20 years and generally I have been happy to over pay for items because I liked to support locally run and owned businesses that provide good service. The staff has been helpful and friendly but I had a terrible experience this past Saturday that makes me consider ever going back. I dropped off my lawnmower July 16^th to get the self propelled cable replaced, i asked and had them write on the ticket only fix the cable they even underlined only fix cable. Well after not getting a call that the work was done I stopped in to check on the status because I did want to have to borrow a lawnmower for the third weekend. Well the good news is it was fixed the bad news is that they did additional work on the mower and never called me. When i asked the store manager, Mark about why i did not get a call and why they did additional work was done he just said I will talk with him about it he usually calls and it must have need more work. I asked well perhaps he could have called me to see if i wanted additional work done because i clearly didnot want other work done on the mower. I got the same unfriendly comment as he looked over my shoulder I will talk with him. I wonder if he will talk with him and as a customer who has been going to your store for over 20 years what is talking to him going to do about the work that i did not want done and the call that the mower is ready for pick up going to do to help me?

They don’t have EVERYTHING you need, but they have a lot of what you would go to a hardware store and they can order other items. There is a good selection of green cleaning products. Staff is exceptionally helpful and seem to be knowledgeable.

Incredibly helpful and knowledgeable service. I needed help finding (and then making choices between) several items. The clerk stayed with me, talked through the options without making me feel foolish for not knowing more. I’ll be back.

I go out of my way to shop at Acton Hardware for everything I can get there because of the (1) terrifically helpful staff (SO patient with the clueless) (2) great selection of quality stuff so I don’t have to guess what is going to last more than 3 months as I do at Home Depot et al. This includes housewares, not just tools and nails.
Essentially, if I know I need to solve a house issue but don’t know what to do, 9 of 10 times they will be able to help and that’s worth the extra miles to me.

I have to say that this hardware store is tops for a local small business. I have an Ace Hardware within walking distance from my home. I choose to drive to Acton because of the service you get from the staff. If I ask a question, they don’t say it’s not my department. If they can not give me an answer, they take the time and find someone in the store that can. If they don’t have an item I am looking for, they usually say that they can order it or, they send you to another place that might have it. These guys do things right. The prices are higher than the big chain stores but, the added price is well worth the service you get.

The store is fine. I think it’s really great having all of the live birds around. Unfortunately, the workers seem so MISERABLE! They do their job, and I’m not the type of person that always expects an enthusiastic smile, but every single worker I’ve encountered there has been grumpy, cold, and borderline rude. I went in yesterday and as I was leaving the building I heard the young man behind the counter say that he wants to shoot the birds… That kind of attitude, along with the attitude everyone else seemed to have, made it a very uncomfortable place to be. I felt as though they wanted me to get the hell out as fast as possible so they didn’t have to deal with me… Store is alright, the environment that the workers create is uncomfortable and miserable.

I like going in this store to browse — lots of cute kitchen items but they are a bit pricey. The only reason I am giving 3 stars is because every time I go in to get a key cut (they do it in the back of the store), I get a teenager who either isn’t careful enough or sufficiently trained because my keys have never worked properly! Had keys cut there on two separate occasions that I have to struggle with to open the door. I know its something little, but very frustrating nonetheless.

I have been going here for years, and I don’t think I’ve had an unsatisfying experience yet. The place has almost everything you can imagine. Moreover, if they don’t have an item or service, they will tell you where to get it locally which has saved me a lot of searching. I also like the customer loyalty coupon program and use them all the time. The staff is friendly and knowledgeable, and I love the various birds throughout the store.

UPDATE: This Ace is dog friendly. As in, you can bring your dog in. Awesome.
Your first impression might be a little bleak — it feels kind of like Kmart — too bright, kinda old. and birds are chirping all over the store. Luckily its actually a great hardware store. The kind of «everything you need» place — and a very solid paint department. I find myself here more often than I can believe — from lawn care to electrical to paint to cleaning supplies. even to grilling. They have a pretty nice selection of charcoal and wood chips.
The staff is helpful and friendly. I enjoyed my last visit to grab some ceiling paint. After a couple of questions, they readily mixed my paint, even if I didn’t plan to use it yet. offered up stirrers, and the kid at the checkout even gave me a paint key (the opener thing) — all without any asking on my behalf. Pretty cool.
My only complaint. is they close way too early on Sundays. I’m usually elbows deep and under supplied in some project at the end of a weekend, only to realize I either have to sprint to Ace, or they closed already.
And — sign up for the Rewards thingie. I get $ 5 coupons all the time, and really don’t spend *that* much money to get them.

The employees make sure their customers are taken cared of right when they walk in. Interesting to see birds around the store. Especially the one that stays outside the cage.

Love, love, love ace hardware acton. Walk in, go directly to a staff member with your problem, problem solved. If they don’t have it, they’ll get it. Nicest, knowledgeable people – the big box can’t begin to compare.

This place has saved my goat on many occassions. Really good staff, loads of them and very knowledgeable. Put off much of the Christmas shopping that had to be done by actually walking into a store which had been eliminated by my incredilby talented and lazy ability to shop on line. But I wanted to get (KW) the oldest and her boyfriend (baked stuff) a Weber grill (charcoal) as i had found on line some unique gifts that would match up to this grill. Plus they have become tailgating experts and I now need to pace the torch and simply enjoy the gameday bloody mary versus standing over a grill and turning the ribs. So of course, the words I don’t want to hear «we are sold out!» Oh no… visions of disappointment similar to Ralphie as the Red Ryder might not happen!” But «we can get you one in two days.» The 23^rd of December. Last minute me, wow not bad I was thinking of wrapping a pictue of the 22.5″ Webber Gold. There she is on the 23^rd and «Ralphie will be happy!»
Well, they have just about everything, bird feeders (bought two), Mario Batali (sp) cookware, bought some of that, salt (yup), shovel (two), Christmas lights (just in case), wrapping paper (always need that), light bulbs (for the overpriced kitchen), forgot the hammer and have to go back this weekend.
Good spot… very large… good prices and did I tell they sell charcoal 12 months a year? The good stuff… the cowboy stuff.