1-800 Flowers

I received flowers, candy, and a bear for Valentines Day on Friday, February 12^th, and the flowers were dead by Sunday. This 1−800-Flowers Florist sucks! I am extremely disappointed as these were order by someone dear who lives in NYC. I will advise him to never ever order anything from this company again. Thanks for ruining my Valentine’s Day!

My boyfriend ordered a fruit basket that was supposed to be dipped in chocolate and was missing my balloons. The order didn’t come to my office until almost 4pm! Why? They had all day to dip some fruits together which only takes 30 minutes max. Luckily it was two days before my birthday or else I would have chewed these people out myself. The note was handwritten with terrible handwriting, usually florists type notes or write prettier than they did on mines. When my boyfriend found out about the half ass arrangement he quickly called the main customer service line and got a full refund, almost $ 100. They should improve their shop, it’s hard to compensate for a crappy gift when it should be a pleasant surprise. Almost seems like they do it on purpose or don’t care according to all off the other reviews.

Ok. So you screw up the delivery of my flowers on Valentine’s Day. I get a belated apology. That CANNOT make up for the fact that you screwed up on the only thing you do. You have one job, and you failed at it.
I told you that I would never deal with you again and directed you to remove me from any and all email lists. You didn’t. I complained on Unilocal and on Facebook.
Only then, when it was public, did someone send me an email, assuring me that I would be dropped from email lists. And I was… For about a month.
Now I’m getting emails from you again. Please tell me why I’m not suing you for harassment? At this time I certainly have no idea.
You get 1 star because Unilocal doesn’t provide for zero.

I received flowers from my boyfriend for Valentine’s Day. They were in a box with a vase zip tied and I had to put the arrangement together myself. There was directions on cutting the flowers. I’m not a florist and they look like complete crap. I don’t ever want to put my own flowers together. The vase they had in the box was too big, the lilies didn’t bloom for 7 days and by Then the roses were starting to die. So the arrangement was just a huge waste of money and my boyfriend paid more than local florists charge. I’ve seen better flowers at the grocery store. Needless he say my boyfriend said he will never use them again.

I ordered beautiful flowers for a funeral service. However, what was sent was UGLY and CHEAP. Called for a resolution and instead of having another florist send the arrangement they had the same florist calling me at 7am disputing if the flowers were delivered. Called 1800 flowers again and tried to save the day by having balloons sent instead. Spent 1 hour on the phone arranging for balloons that were not sent. I am heartbroken that they messed up such a sad day for us all with terrible service.

My boyfriend sent me flowers for valentine’s day and it never arrived nor did it have any information for delivery on the tracking site for that day.
The flowers never came, he was on the phone on hold for over 30 minutes and ended up hanging up. I believe in customer satisfaction and 1800 flowers did not give a darn!
I ended up calling them myself today and was on hold for 47 minutes to be exact. The tracking for 2÷15÷14 said the item was on the truck at 1:47 and there was a delivery attempt at 1:49. first of all, I was home all day, second, how did they attempt a delivery in two minutes?!!
After getting through to customer service, the guy seemed to be trying to rush me off the phone. He offered to put it back into delivery and I said don’t bother, I just wanted a full refund. On top of that, he did not ever apologize. Not even once. I had to get an explanation out of him and he ended up saying the floral shop that was suppose to make my order never got to because of such a high volume of orders they had.
If that’s the case, why was there a tracking input for delivery attempt?!? And also an email to say there was a delivery attempt made?!? Falsifying information and trying to pull it off, how scandalous.
I actually ordered my mom flowers that were suppose to get there next week but I ended up canceling that order due to the horrible experience I went through this weekend.
Got my refund and will be putting it into something other than this company. DO NOT RECOMMEND.

My boyfriend sent me flowers for a special occasion that he could not be here for. When I received my flowers, I noticed some large holes in the arrangement, but was so excited to receive them I didn’t make a big deal out of it. Then I went to open up the chocolates that he also ordered, only to find that they were all melted together and stuck to the top. Boo :(
I tried calling this specific florist to voice my concerns, however I could not get through. So I called the main customer service line for 1800
. When I was able to speak to a customer service representative she was less than enthused to be talking to me. After I voice my concerns her response was, ” Keep them like they are and if the florist is open tomorrow we will get them to re — deliver. Today the delivery driver didn’t have the air conditioner on.“
ARE YOU KIDDING ME!!!
We live in TX people it’s hot 80% of the time and you are delivering FLOWERS AND CHOCOLATES, when I brought this to her attention she reiterated that they would be re-​delivering tomorrow. Nothing more, no apology at all. I can overlook a bad delivery, but coupled with bad customer service it’s completely ridiculous. Moral of the story, it maybe easier to order online, but you never know what you are going to get. :(Never again 1800