Walgreens

Do yourself a favor and NEVER come to the pharmacy here. I was told to wait and I’d be called within 25 minutes to pick up my script and pay at the counter.
I sat down, waited half an hour, and decided to go back to the counter to check the status of my prescription. I was told that it «must’ve slipped through the system» and that I’d have to continue waiting. Basically they never even put it through to be processed. I waited AGAIN like I was told, and sat, hungry and furious, for ANOTHER half hour. And this is all after being sent there from the Bensenville Walgreens, who didn’t even have the prescription in stock. What a joke.

When calling this store it goes directly to an automated service, then gets kicked into a call center where no one has updated information. Trying to get a prescription filled here is a nightmare, the drive thru is worse. Parking is ridiculous, I would venture to say the local PD is busy taking fender benders in this disorganized area called a parking lot.

This is my local Walgreens and I spend more time there than I should. This has nothing to do with my needs, but how long I wait in line to pick up a prescription. Every time in the last year I have gone, it is no less than 15 – 20 minutes. Even if there is only one car in front of me. The staff is always very nice, but they are clearly overworked. They man the inside counter as well as the drive through. Often when I pull up there is no one at the window and I have to wait and wait for service. Even when I go inside, I wait and wait in line. They need better staffing in the pharmacy section!

Staff is always nice here. Make sure to sign up for the walgreens card so that you can take advantage of the points. They also allow you to use coupons on items that they discount so double up on the savings.

I used to defend Walgreens a lot as I was a senior pharmacy tech for years. However, the new store set up isn’t just a facelift. Techs are now unable to do the simplest tasks.
I’ve had the same name and phone number as a patient and an employee, but the last 3 times my doctor has sent an e-​script or called in a new Rx, they’ve created a new profile for me with all the same information, but no insurance. And it is to stores I regularly pick up prescriptions at.
They are also unable to accurately update addresses and new insurance. The phone systems takes way too long to speak with someone capable of solving any problems that a regular tech should be able to fix in less than a minute. After this last fiasco, I’m taking 15 years worth of business elsewhere.

Walgreens is horrible in customer service! Plus their photo department ha no clue what they are doing!!! Go elsewhere!

When you call for the pharmacy at Walgreens, you now get sent to a call center. There is no way around it except to call the store, say you DON’T want the pharmacy, then ask whoever picks up the phone to transfer you.
Why is the call center a problem? Let me tell you:
1. They put you on hold for longer than the pharmacies ever did. «Your estimated wait time is 1 minute» equals 10 – 15 minutes of hold time.
2. They have absolutely no idea what they are doing. They cannot tell you the names of medications, cannot pronounce them correctly, and routinely tell me that prescriptions are ready to be filled when they aren’t or vice versa.
3. They are incredibly rude. There’s nothing quite like being yelled at and berated about how recently a prescription was filled by a woman with an almost unintelligible accent who doesn’t even know what the medication or dosing actually is.
4. They lie to you. On multiple occasions, I have asked to be transferred to the store, and they usually do it, but around every fourth time, they just send you to another rep at the call center. I just had the rep at the call center directly lie to me and tell me that she was in the store. When I figured out that she was lying, I asked to be transferred to the store and she hung up on me.
My apologies to the actual store in Addison, which I have never had a direct problem with, but now that calls directly to the store are routed through an absolutely awful call center, Walgreens pharmacy has become far more trouble than it is worth.
As I said in the beginning of this review, just call the store, hit «0», then say «NO» when asked if you are calling for the pharmacy.

Well stocked and friendly service. This location isn’t on my usual route, but it’s not a bad replacement from the one that I normally venture to.
I’ll be back!

Very well organized store and very helpful staff. One of the better Walgreen’s experiences. Bravo.

This is my local Walgreens, the staff is friendly and the store is pretty organized. This place does get busy so when there are times I want to buy a sale item, I end up getting a rain check. It’s a 24 hour Walgreens.
The drive thru is 2 lanes so we usually get our prescription drugs this route for pick up.
The parking lot is not that big so you have to be careful turning around the corner of the building. They do have electrical car parking up front of you have those types of cars.