Ethan Allen

I would do whatever I could do to not purchase any furniture here. My wife and spent over $ 12K in our first purchase. The bedroom set and the two piece hutch we bought were special order, as their colors were made to order. The coffee table we bought was not a special order due to the fact there were no color choices. It came one way.
When we had our couch delivered on a Thursday (not Ethan Allen) we realized the coffee table would not fit. The next day we went to the store to cancel the coffee table. We were told by Deb we could cancel it but we would have to pay a 15% restocking fee. I asked Deb, could it be waived since we spent so much money and had three other rooms to furnish. Deb said the store manager would make that call and she would contact us the next day.
I received a call from our sales consultant and she said they couldn’t waive the fee. I asked to speak to Dana the store manager and I was transferred. I explained the whole scenario to Dana and she said it is company policy to charge the restocking fee. I asked her to please call the corporate office on Monday to ask them. She said she would and would call me back on Monday.
I never heard from her on Monday. I called the store today, Wednesday, and she told me the sales consultant should have called me on Monday. Dana then told me they wouldn’t waive the restocking fee. I told her to please cancel the coffee table and issue me a credit less the 15% and I would like an email of the accounting. Dana said she would and that was at 12:17 pm. It is now after 5:00 pm and no email.
You might ask how much was the restocking fee? A mere $ 120.00! Truth be told, the $ 120.00 won’t break me, but when you look at the fact we spent over $ 12K and the manager knew we needed to furnish three other rooms, this I don’t care, company policy attitude, is bs and a joke. Where is the customer service? Unfortunately in today’s society, there isn’t any!
Shame on you Ethan Allen, the store manager Dana, and Deb for not realizing it’s not about you, but the customer. Fortunately, we have many choices where to buy the rest of our furniture and it won’t be Ethan Allen!

Customer service is subpar! Coming an hour from the Westside, we attempted to have our Ethan Allen dining chairs reupholstered. The store had all the information regarding our previous reupholstering of the same chairs. In spite of this (!) and having sent pictures of the furniture tags and chairs again, we were asked to provide all measurements, several times! In addition, Pam emailed that she could not tell what fabric I had chosen, DESPITE having given her the name and grade from the store’s own website! She had the NERVE to ask me to research the code for her as she was unwilling or unable to look at the website herself! One would think that an upscale store such as Ethan Allen would have properly trained staff. In today’s world, rude, arrogant customer service won’t get you far!
Please don’t review this business if you received a freebie for writing this review, or if you’re connected in any way to the owner or

The furniture is ok but you immediately get turned off by the sales people who’s nose is in the air. Stop following me around the store! Then she said ‘well why did u stop in?’ To buy furniture! Duh

This is my favorite store! I love all their selection. I think it’s high quality and it lasts and lasts. i just recently decided to get rid of some furniture (that i bought here many years ago) via Craigslist… and VOILA! I sold them all for a very good price! I don’t think I would have been able to sell used furniture for such a great price but people know Ethan Allen sells only the best. i now have some extra cash to buy myself a new look from this store:):)

I am very happy with the furniture I received from Ethan Allen. The quality is what you would expect for the price and the added design help was a plus. I was at a loss for how to decorate my house which has unique angles. My designer, Roseanne MacPherson did a fabulous job of designing the perfect layout and color scheme for my rooms. Thank you, Roseanne, for your perfect suggestions and for my gorgeous furniture!

Not a big fan, honestly. I think it’s all a matter of taste.
I don’t like being followed around the store, I think the prices are too high, and the style is too bland.
This location does have good, ample parking. I did buy a table (from another Ethan Allen) that is very nice, but overall, not a fan.

We met Breanne Swenson at the store in Agoura Hills. She was very helpful and we never felt pressured. She came to our home a few times and helped us design our family room for our new house. Breanne helped us pick the best paint and stain colors for the room and made suggestions for a number of other items that were not associated with a purchase from Ethan Allen. In the end, we did buy a sectional from the store that made the room complete. Without Breanne’s help I never would have felt good about making the purchase. Today the room is the centerpiece of our home and we get rave reviews from friends and family when they visit. We are grateful to Breanne for all of her help and will be definitely returning to see her again when we are ready to tackle another room.
Joe and Laurie C.

After moving to a new home, we were looking for some additional furniture pieces and decided to visit Ethan Allen in Agoura Hills. We were so lucky to be paired up with Breanne Swenson on our first visit. Breanne spent a considerable amount of time walking through the showroom with us (including our three young children and my mother on one occasion) and even scheduled a visit to our home (which is located over 40 miles away from the showroom). When Breanne came to our home, she further spent a substantial amount of time walking through it with us and discussing our style preferences. She brought several color samples to see how they would look in our home, took detailed measuremnts to ensure the pieces would fit, and further helped us prioritize our needs. We were beyond thrilled when the pieces we ordered for our family room and living room arrived, especially when we received them in less time than we were quoted it might take! Breanne even followed up with us after delivery to make sure we were pleased with the items. We get tons of compliments of the pieces that we have ordered thus far and cannot wait to return to Breanne for help with some additional pieces we are planning to order.

I have never used a interior designer before and was nervous since I didn’t know if one would understand what I wanted BUT when I was first greeted by Gayle Lichtig who told me she was with Interior Designer for 10 years she immediately made me feel comfortable! She showed me around the design center and told me she would be listening very careful to my comments and out what I liked and didn’t like we talked about my budget and when she came to my home she brought some beautiful fabrics for me to look at. My husband was there so we could all discuss my project which was my family room to start off with. Gayle took measurements and pictures and when my husband and myself came back to Ethan Allen, Gayle had put together a few different options for floor plans and fabrics. The room looks amazing and Gayle was able to do we wanted and keep in budget. She also made it fun along the way. I will definitely recommend Gayle to any if my friends!

After I bought my condo I needed help decorating my new place with furniture that fit my style. I thought I would give Ethan Allen a try after visiting several other furniture stores with little luck. I was greeted by Breanne Swenson who immediately understood what I was looking for. The options she presented to me were exciting. She even came out to my house to offer her design expertise first hand. My living room now looks better than any other room in the house. I know she will be the first person I call when redesigning or buying a new home!

For the past ten years I’ve purchased furniture from all sorts of places… and always found myself unhappy with my purchase a year or two later. My husband and I decided we would finally take a holistic approach to our home design and bring in a top notch interior designer who would lay out the plan for us. I’m thrilled to share that we found that very person in Breanne Swenson of Ethan Allen in Agoura Hills. After a brief meeting with her to give her a flavor for our style and preferences, Breanne quickly invited us back to the Ethan Allen showroom for a presentation that knocked our socks off. The fabric and furniture selection was a beautiful mix of the things that my husband and I both like. Drawing inspiration from special pieces in our home, she designed our living room, dining room, bar area and entry way — and one year later, we are still in love with it. Initially I was unable to purchase all of the items in the design plan, and thought that perhaps I would find them somewhere else. But I kept finding myself coming back to Ethan Allen throughout the year to complete the layout, as the selections Breanne made for us were second-​to-​none. We’re please with the product, love the design, and would highly recommend meeting with Breanne as she brings the creativity and class to the design project!

I recently moved into a 1BR condo with no furniture — starting from scratch requires a vision and creative expertise that I just don’t have. I was in need of everything — bedroom furniture, living room furniture, bar stools, accents, rugs, etc. I came to Ethan Allen because I didn’t even know where to start and met Breanne Swenson. Breanne quickly became my saving grace — she took the time to learn more about me, my lifestyle, and my personal style so that my décor would make me feel at home — she turned my house into my own little heaven! I am so grateful for Breanne’s creativity with my smaller space, her energy, and her ability to help me make quick decisions about furnishing everything at once. This would have taken me years by myself. Thanks a lot to Ethan Allen for having such a talented designer!

I am really happy with all the furniture that I have bought at Ethan Allen. I bought 3 bedroom sets, a coffee table, end table, and a mirror so far. I tend to wait to purchase my pieces when they go on sale. I know what I want and then wait. Sometimes they have a 10% off sale and I jump at those sales. Btw, they are having one this month! I tend to call up Susan and tell her what I want. She is great and provides excellent service. I’d give Ethan Allen 5 stars, but it is pricey and their charge card has a high interest rate. They do offer a 6 month finance plan, but I think they used to have 9 months (which was obviously a lot better). Overall, they are a great store with great furniture.

We were given absolutely excellent service by Danna @ this Ethan Allen. Initially, we bought a floor sample from her but realized quickly she had a great eye for blending together our pieces. Though we live 30+ miles south, she was willing to drive down and put together a home furniture design which pulled together our home.
This is a great service Ethan Allen provides and this particular store is larger and nicer that the Westside store near us! Very much worth the drive.