Ace Auto Glass Inc

I had a rock chip my windshield and submitted for a quote online. Received the quote the next morning and I called to see if they could take me and I was so happy they could. Dropped the car off and the woman at the front was so pleasant and I also believe she was the branch manager. When they tell you it will be ready in half an hour they really mean it. The car was pretty much done by the time we got done eating. I would definetly refer this place to anyone needing a repair. The customer service is awesome. Also, the price was half of what the other companies charge.

Amazing service!!! Not only did I get the best price on the island for my car window but they also installed it very fast. I had to order my window and it came within the 2 – 3 days they said it would.
The staff here are amazing. My husband forgot his phone in the car when we went to drop his car off. We called ace auto right before they closed and they checked his car and found his phone. Since they were closing the guy offered to meet us at pearl ridge with the phone. We appreciate the guys honesty and kindness to meet us and give us my husband’s phone. The lady in the front was really nice and eased the frustrations we were feeling after someone smashed our car window!
Thank you ace auto glass for the kind and professional service

Had my passenger side window replaced here yesterday.
Wow, fantastic job!!!
Made a reservation, and they started on my car on time and didn’t change the estimate on me.
The lady at front desk did and exceptional job also. Answering phone and any questions I had quickly.
They even vaccuumed up the broken glass.
Now I have a new window on an old car
Plus there is and orginal ice cream shop and resturant close by.
Thanks Ace GLASS.. easy 5 stars.

AMAZING SERVICE!!! Called in for a quote this morning for my window replacement they got me in right away and the wait was less than the estimated 2 hours was really happy cause they took out the broken glass in the back passenger seat thank you soon much ace auto glass Kalihi!

Some jerk bashed in the passenger window on my ’97 ForeRunner. Called Ace on Friday, Shadell got right back to me; able to get my window in on Monday. Told me it may take about 1−½ hours; went over to Grace’s to kill time; in 45 minutes it was done. AWESOME!!! I’d definitely refer everyone here… professional, courteous & fast… price wasn’t bad I thought…
what more can I ask for :)

Was told it would take 2 hours for my windshield, it was done in a hour. I have a 05 GMC Sierra cost of windshield and labor was $ 278. Good price

I just fixed my window and I am very pleased with the results. The lady at the front desk was very nice and Eddie who fixed my window did an awesome job! I definitely recommend this place.

Fast, efficient and cheap! Wish I found them sooner because was charged double another company that did a poor job!

I was referred here by Jerry at Cutter Mazda in Waipahu and I was amazed with their service! I called today around 9am to see if they had a windshield for a Mazda 2. Receptionist was on-​point and already had the quote ready for me with an estimated time of 2hrs. I made my appointment and 1:30the same day but ended up dropping my car off at 2. My car was finished by 3:15!!! They were even nice enough to remove my military pass and put it on the new windshield for me. Great customer service and the receptionist was very plea sent! Loved her sleeve tattoo to! Recommended!!!

I drove in with a star shaped crack on my windshield which to me looked bigger than a quarter. I feared the worst… having to replace the entire windshield… but was told it would take about 30 minutes to repair. I was back on the road in no time at all. I highly recommend this place. The staff are super friendly and the price was a lot less than expected. Thanks so much!

Simply AWESOME! This is the second time we’ve used this place and I continue to be impressed. This time it was the side passenger window. Called a bit before they opened, and Shadell actually answered. She checked stock, had what I needed scheduled my same day appointment for 9:00 am! (got lucky, someone cancelled) Got there a bit before 9, I was out of there and back on the road by 10:00am. Sweet! And the price was better than reasonable! Highly recommended!!!

My windshield was completely destroyed due to unfortunate events. Aloha Mobile Auto Glass was recommend by a friend. I was 100% impressed with their service. I called on a holiday (Labor Day) however they were able to come a fix my windshield the following day. They came in at the best price, great service and fixed my windshield in under 30 minutes. I am truly impressed and highly recommend them.

Great service! Been here twice I really like this place, they even vacuum inside my car to get rid of the broken glass. They did a good job with my windows. They even priced match with other auto glass company. Thank you so much Ace Auto Glass!

Great service! The guys are really nice and helpful. Amber was helpful and efficient with getting my rear window fixed. Called when they opened, got an appointment that day and I was out before noon!

Love this place. I’ve been here twice and will continue to use them when necessary.

Driving home one night, I noticed a huge crack in my car’s front windshield (I had no clue where it came from because I didn’t notice any glass chips). Since Hawaii has roads full of potholes and I drive over speed bumps to get into and out of the parking structure for work, I panicked — what if I go over a speed bump one day and my windshield completely breaks?! (I’m a pretty paranoid person… can you tell?)
Ace Auto Glass is about a 5-​minute drive from my house (next to Marujyu Market, across Waimalu Elementary School in Aiea), and my dad recommended this company to me so why not. I noticed the crack on a Monday night and called on Tuesday to make an appointment for Wednesday afternoon — how great is that! Since the crack was rather large, I had to purchase an entire new windshield and molding (they are able to fix cracks that are smaller than a quarter). Since I drive a pretty common car (2007 Toyota Corolla), everything was in stock; Lucky me!
Come Wednesday afternoon, I went down to drop off my car and my dad met up with me to take me home since they mentioned it would take about an hour-​half to complete the job. The service guy who drove my car into the garage inspected the glass and showed me where the crack stemmed from — apparently there was a chip in my windshield but it was under one of my windshield wiper blades (strange…) My car was ready in an hour and a half later and my bill came out to $ 350, which I was told from multiple people that is a good price.
Overall, I had an enjoyable experience with Ace Auto Glass in Aiea and I will definitely be returning for any future car glass repairs. I was pleased with how efficient and well-​communicated the receptionist and the technician were with me. I’d have to say a downside would be their hours of operation since most people start work before 8 am and end after 4:30 pm. I recommend you call before you visit the shop and explain what you need done since you will need to schedule an appointment to get any repairs done and to see if the necessary parts are in stock or if it needs to be ordered.

Damn flying rock on the H3 hit my windshield and cracked it! My car is only 9 months old! Called my insurance co. and asked for recommendation for auto glass repair shop. Referred Ace Auto Glass.
Called them asked for a quote and about mobile service. $ 351.03 for glass and about 1 ½ hours to fix. Set up appt. for the next morning between 8:30am-12:30pm. To my surprise I got a call at exactly 8:30am they were downstairs by my car! I lucked out and was the first appointment. Went down and they said it’ll take about an hour.
After only 40 minutes they were done! Wow! Kainoa and Marty are the best! Kainoa explained the warranty and all the do’s and don’ts til the glass is set.
This is the second time using Ace Auto Glass hopefully the last. But if I ever have to I know to use the mobile service!

Well they get the job done so if there’s no where else available at least know that you will get your car fixed.
I had a pebble lodged in my windshield and the only place I could find in the phone book that seemed reputable was Ace (this was before I started using Unilocal a lot). Well soon as I scheduled the appointment I started hearing horror stories but I thought well my safety inspection is due and I can’t get to work without my stickers on my car so… Don’t really have a choice since it’s last minute.
Here are the rumors I heard:
They charge exorbitant prices
They have horrible customer service
They never finish on time and sometimes they turn you away because they didn’t order the parts.
Okay here’s what I experienced. They are overly expensive. I think it’s because a lot of insurance companies use them so they’re basically just playing the system. The prices aren’t exorbitant but they aren’t exactly reasonable.
They do have horrible customer service. The receptionists were on their phones talking to friends, family, and boyfriends the whole time and when they weren’t doing that they were gossiping together. I know a little bit of this happens at every job but the work to non work related percentages were about 95 to 5 respectively. But they do get the bare bones done.
Okay as for the last rumor. They didn’t have my part so they did reschedule me, thankfully not after I already showed up. So this is true sometimes those girls are too busy gossiping to order your parts but they do eventually get them. So I had to miss a day of work to come down on a different day then I’d planned. Luckily, my work wasn’t too PO-​ed about it.
However, one guy wasn’t so lucky. As I was waiting for about 4 hours (they said it’d take 2 hours). One of the guys that was in the waiting area (has 2 chairs and is about 2 feet wide), started screaming and eventually stormed out to scream at his insurance company. Turns out this was his third time showing up for his appointment only to have them not have the part and try and make him wait while they got it or reschedule him again. He was livid.
Another customer came in while I was there and was screaming because they wanted to keep his car overnight and I think even charge him for it since they didn’t finish anywhere near the quoted time.
And I can’t remember why the lady was screaming.
Basically, they get the job done and there is nothing wrong with the quality of work done on the car (I’ve had no issues with my windshield since) but they really need to work on their prices and customer service.
I wouldn’t recommend this place unless your insurance company won’t let you go elsewhere or like me it was the only place that could take you short notice.