Aloha Vision Consultants

Had a 10am appt, was there at 9:35 and finished paper work in 5 mins, we waited until 10:35 and asked when I would see the Dr. And she said:“there are only 3 exam rooms and we had to get your paper work”…well, I didn’t go there to listen to anyone’s excuses, and no one that I know of likes to wait. We won’t be going back there.

After reviewing Dr. Tokunaga’s information online and finding that he IS a Tricare network provider, I called to set up an appointment for a routine eye exam.
The lady who answered the phone was very polite, but she informed me that since I have Tricare Prime I would need a referral to be seen at their clinic. I told her that I was just informed by a Tricare rep. that I did not need a referral for a routine eye exam. I asked why a referral was needed for this service. She spoke to someone else and came back to tell me that Tricare doesn’t pay unless there is a referral; so, unless I wanted to pay $ 200 plus taxes, I would need a referral (unless I had Tricare Standard).
I called Tricare back and spoke with another representative who informed me that I indeed did not need a referral for a routine eye exam (which is what I told Aloha Vision that I needed), and that their office could call Tricare to confirm this.
That’s when I said forget that. If they don’t want to schedule me for an appointment that my insurance will cover, then I don’t want to be seen here. I’ll take my business elsewhere. I’ve been to four other optometrists/​ophthalmologists around the country and have never dealt with insurance problems.
If they aren’t getting paid by Tricare, it’s probably because of a billing error on their part. They shouldn’t be listed as a network provider if they’re gonna charge $ 200 without a referral.
I called another provider and had no problem scheduling an appointment… no referral needed.
Also, you have to pay $ 2 to park here.

I’m so glad that they opened a second location in Aiea. Even though I live in town, I work on the West Side so having this location makes it convenient to get my appointments and eyes check. The doctor and his staff are extremely professional, friendly, and helpful. I would strongly suggest Aloha Vision for anyone looking for an eye doctor

never introduced himself
dilated my eyes without telling me (i don’t see very well and couldn’t drive the last time my eyes were dilated) He pointed out that its ok to drive after your eyes are dilated, ‘its okay to drive as long as you have sunglasses on’. I’ve never heard this before.
suggested excessive services that weren’t needed
felt as though he was just trying to milk the insurance as much as he could by recommending unnecessary appointments and excessive diagnoses. I had just seen an optometrist 2 weeks before and while the first one pinpointed 1 problem, this doctor pinpointed 3 – 4. i will never go back.