Bank of Hawaii

When I’m in the area, I will come to use the ATMs right outside. The only thing I can really comment is that this place seems to always be closed. Or it could be the fact that I’m out and about after 1pm. I have never seen this place open for business, especially on the weekends.
But if you need any cash ASAP, step right up to the ATM and enjoy the almost empty parking lots.
Nice little shopping center where you can buy take out food, dine in, shop for groceries and home improvement. I personally like the little convenient stores and shop that has everything to pamper your face.
Make sure you’re not heading here during rush hour because just getting through the traffic is the worst!

BLUF: super convenient location amongst all the other shops in Waimalu plaza.
Plenty of parking and an easily accessible atm certainly does entice you to open an account there. Of course, what is offered on the inside is more important. The staff at this branch are friendly and helped answer my questions related to interest rates for savings accounts and IRAs. I’m still on the fence on opening an account, but this location has a lot going for it.

If there was a rating of more than 5 stars I definitely would’ve rated this branch higher. It was so good that I’m Unilocaling for the first time because of this. We were helped by Reiza Perez and she was amazing. My girlfriend cut her finger and needed a band aid and she was more then happy to help and got her a band aid immediately. Also she noticed we were making a deposit and showed us with exquisite detail how the new fast deposit ATM worked. She walked us through step by step and explained everything to us as we moved forward with the transaction. I rarely visit this branch but will definitely swing by more often. Thank you Reiza.

That’s my bank!!!
I love Bank of Hawaii’s Mobile App! The only time I need to come in is when I need cash! I can now check my balance online, recent transactions, and even deposit checks online!
They currently have a promo going on with their mobile banking feature! I won $ 10 cash a couple weeks ago just for depositing a check thru the app! Whoohoo! Since then I’ve deposited 2 more checks so I hope I win again!
The only reason why I’d give this location 4 stars instead of 5 is because their hours! They’re closed on weekends which is usually the only days I’m available to come to the bank. On weekdays they close at 4 which is also difficult for me. But overall, this is go-​to bank. Also, there is the BOH by Pearlridge that I can always go to if I really need something done on the weekend!

Bank of Hawaii is bad just closed my savings account and put the check on the mail with no even a email or phone call. What happen with aloha spirit? This is bad business wao it change my view on this bank

I had accumulated almost $ 200 worth of coins in a month and needed to deposit them): So with my next day off I took that chance to run errands to the Waimalu branch. Natalie kindly and patiently helped me with my large deposit. She was very friendly and constantly kept up a lively conversation for the duration of my experience. Five stars for Natalie :)

Went in to making a savings account with my wife and a credit card. Went up to the teller and she asked us to sit down to wait for the banker. We waited about 20mins for any attention but I guess they don’t need me to invest into the bank. I guess coming in after 3pm is to late to make a account but you could let me know to come back or give me any respect. I’ll just go to First Hawaiian. Thanks for nothing…

My debit card should have taken 7 – 10 days. But it’s been 21 days (and counting) and I had to basically wrestle with customer service to get it. Terrible customer service, specifically from the manager, Lono.
¹⁰⁄₃₁: came in to request a new debit card.
¹¹⁄₁₇: Didn’t receive card yet, came in to inquire. It wasn’t sent on the 31^st. I asked if they could expedite my debit card. I was told that there was a fee to expedite. I then asked if they could waive it, seeing as how it was supposed to have been sent out on the 31^st. It would need managers approval. Spoke to branch manager, Lono. The manager then tells me «no.» I explained the situation — that it was supposed to have been sent on the 31^st, but your bank didn’t send it out, could you make it up by expediting it. Manager still doesn’t change his answer. Ended up leaving upset.
Called Customer Service. Explained my situation. They were very understanding. Said they would need to talk to branch manager.
¹¹⁄₁₉: Came into branch to see if they had expedited it. Spoke to branch manager, Lono, again. Said he got the message from call center. But still would not expidite my card.
Emailed Customer service.
¹¹⁄₂₀: Ashley, at customer service, who has a little more authority, read my email and called me back. She said she would call the Waimalu branch to get it straightened out.
Lono calls me back to tell me that he can now expedite my debit card. I asked him when it would arrive — Tuesday, the 25^th. Which is a day later than the card already in transit. I told him it was too little, too late. Lono, was very nonchalant when I told him he would be losing a customer. Throughout the ordeal, he was like that — there wasn’t an ounce of care in the man.

I love this location. The tellers are friendly and the service is fast. It’s a small branch but yet so convenient. I have been banking with bank of Hawai’i for over 10 years and will never bank elsewhere. Mahalo BOH.

ATM, deposit money, always receive friendly and efficient staff. Even BOH customers are polite and friendly when in the bank.

Terrible, $ 72 fees to cash a $ 250 check, just because it was from a Canadian bank. Closed my account, don’t need to pay all those fees!

Bank of Hawaii. That’s my bank! :)
It was my first time going to this branch only because it is right down the street from my house. Umm first impression always counts! When I got in I felt like I entered a time machine that sent me back to the 70’s. It was just old and needs major updating on everything! I don’t think they had any renovations done since they opened.
I also noticed that they didn’t have a waiting area for customers to sit if you are waiting for a loan officer… they have a check-​in clipboard just on one of the tellers desk, and a few chairs right next to the loan officer desk. No privacy at all you can practically hear someone else’s loan application.
Despite the horrible décor, I still love banking with them because.
1. You can earn Hawaiianmiles
2. Cool Iphone App
3. Just very convenient
4. They have good customer service, very helpful
Because this branch is so close to me I don’t think I can just out-​rule them because of the horrific décor.