Cutter Ford

Very comfortable and no stress in purchasing or picking a car. Great deal and treated as if they valued me so I will be back for my next vehicle. Highly recommended! They do sincerely care about the customer. Nice upgrades to the dealership.

Kellie Walroth is an excellent representative for Cutter Ford. Please take the time to adequately recognize her and reward her for her efforts. Thank you!

Mahalo to the service techs and staff at Cutter Ford. They took care of my maintenance issues and address a warranty issue I was not aware that could of impacted the safety of me and my family. Nice to see the new renovation is coming along. Hopefully the work is all done on the new lounge when I go back in November for service.

First service after purchase was great. Superior customer service. These guys (and gals) are raising the bar!

I purchased a 2015 Ford Edge Sport. Charlie & Joe were amazing! They went above and beyond to make sure I was satisfied. There is no doubt I would send my family and friends to Cutter Ford!

All the salespeople that we worked with we’re professional, helpful, and friendly. Our new car purchase was quick and easy!
I would highly recommend Cutter Ford to anyone who is looking for a new or used car!

What’s up with the customer service? Purchased a $ 30k car and once i paid i never heard from them. I had to repeatedly text/​call like a freakin stalker to get things that were promised me before i purchased the car. When i finally get the part, it doesn’t even fit properly (wrong thread)!!! Also they only had one key when i signed the purchase papers and was told they would call me as soon as the 2^nd key was available. 2 months later after texting/​calling i am told that I have to purchase it on my own for $ 205. Wtf??? Horrible ethics… I would NEVER treat a customer this way. Wasted time and energy– buying a new car should be a fun experience. Well… I’m done stalking. If they want to do the right thing they know where to find me. You know who you are.

No one ever answers the phone here. I’ve been calling the number listed 808−564−9210 for weeks. I know that there is construction going on there but was told they’re still open for business???

Updating my past review in light of a recent visit to the service department. Service has improved and my service advisor kept on top of things and in communication with me. I feel she went above and beyond and was genuinely concerned with my situation and the intermittent problem my vehicle was having. I’m glad to see some improvement. I did need to wait longer than expected to get my vehicle back following the service, but was told this ahead of time.

This is probably not the best Ford dealers I’ve been to. The review is more so on the service department. My rep Dino is awesome to work with. Ten stars for Dino if I can give him reviews. The service department as a whole on the other hand is a different story. After a service I always end up revisiting for an issue related to or caused by the first visit by simple overlooked checking your work before you say the job is done. So each visit is expensive enough if you don’t have a warranty with additional cost of getting a rental car. Ridiculous!
The emphasis on care for another’s property is most certainly not there. Can see scratches, dings, unfinished jobs (I had fix it at home) and oily finger print on in and outside of the car. I love my car and it’s slowly getting destroyed by each visits. Another issue is I can never get them to pick up their phones and of course email is out of the question. In this century I don’t know what other communication equipment I can use to get them on the line. My money goes to whomever answers the phone first between Cutter or Honolulu Ford. I hope they are not owned by the same person.
Another thing to add is when you walk in the department, everyone’s face is just planted on their screens. How about hello, how are you, how can I help you today? Instead of looking all miserable like a cancer patient. It like I’m invisible, I bet I can grab one of the batteries on the shelf and walkout and no one will even notice it. If I have to wait more than two seconds before greeted after walking in somethings wrong.
Maybe this is the reason why people turn to BMWs or Toyotas or maybe even Chevy.
I want to end my review with this. Simple things matter more so than the looks. What’s the point of trying to improve the image of the company by renovating the building and make some sales when the service of the car is horrible afterwards. Improve the small things, the foundation before doing graduate level work. Sale of the car is momentary, service is lifelong. Who would want to buy a car that has a future in a rumble.

By far the worst experience I’ve ever had was in the service department. Took my car in for a simple recall, and I came out having to buy a new battery. The service department never called me to tell me my car was ready;I had to call and stalk them. When I arrived, the guy who drove my car out told me he had to jump start my car just to get it to me. When I complained I was told the service tech accidentally killed my battery when downloading something from the Internet for my recall. BEFORE they start the download they check to see if the battery can even handle it. My battery test came back negative not to download, and he did it anyway. After complaining I was given a SMALL discount and they «waived» the labor charge. Never going back; seems a lot of people know they are a rip off. I wish I would have checked the reviews first.

My Service advisor Kellie Walroth is very pleasant and always makes me feel important, she got me in and out and made sure the Shuttle service was on time for pick up and drop me off.
It’s because of the service and the people working there that makes you realize how important you are at Cutter Ford and how important it is to them in taking care of all your needs.

I bought my car from them last year and have had nothing but problems since. When I call them about the issues I don’t hear back from them for weeks. It took them 9 months to replace my hood’s lock. And last time I took my car in to fix some driving issues from the catalytic converter 4 days after they fixed it and I got my car back the check engine light comes on for low efficiency with the catalytic converter. I called them about it almost a month ago and still havnt heard back from them even though I was told they would call back as soon as possible. So I recommend buying and repairing your car elsewear.

I took my 2015 F250 Powerstroke diesel pickup to Cutter Ford Commercial Truck Service for a 5k service. The shop is located in a building behind the main automotive sales and service facility (same building as EZ Corners.) I got there at 7am. It was still dark and it seemed like the place was deserted. The shop looked pretty grungy, but I sort of expected that in a diesel truck shop. It was definitely not a tidy NASCAR garage! I saw a worker eating breakfast in the shop, and he told me where the office was located. Finally I’m relieved to see a regular service department counter and friendly staff. Micah Waimau the service advisor was very friendly and helpful. He said the workers start at 8am and he should have my truck ready around 9am. He offered me shuttle service but I used my senior bus pass to go home. He called me at 8:50 to get my truck, again offering shuttle service. Great service! 15 quarts of semi-​synthetic 15w-​40 oil (13 quarts spec capacity). filter, rotate tires, top off fluids, quality care check (computer software updated) etc etc etc., next service reminder sticker on windshield — all for $ 99.95. Btw I notice on my customer copy of the service invoice that the labor rate is $ 140.00. Micah said their customers receive the email service special notices every 6 months.
I’ll definitely be going back.

I purchased a 2015 Ford Focus Titanium hatchback last week, and enjoyed my experience with the dealership. My salesman, Joe Aquino, was very relaxed which allowed me to inspect a variety of vehicles until I found one to my liking. This was a same day purchase. The two previous dealerships I had visited were paced in a rush, which led me to leave to continue exploring my options. The financial side of the business conducted by Sean Rodriguez was pressure free and extremely informative. This was my first «brand new» vehicle and was a very stress-​free experience. In the event I do purchase another vehicle, I will definitely be visiting Cutter Ford.
The facility is renovating, so expect construction for the next few months. This inhibits restroom access, but I am sure that is an issue which will be mitigated upon completion of the renovation.

We bought a CPO Ford Explorer and had the pleasure to work with Dom Taylor for the sale. He was good about making sure that we were in the right car for us, not for the car company. Dom was great in setting up and appointment so when we got to the lot we didn’t have to explain ourselves and when it came to closing the deal they were really good about shopping for best financing from different banks, offering a variety of terms/​rates to find out which one works for us. Even after the sale Dom has checked in with us multiple time to make sure all was going well.
We will be back and recommend to all!
DW

My husband and I would never buy again from here. From the day we bought our flex till now too many problems with service and the product that they sell. Lessons learned. It’s been almost two years! And I’m tired and frustrated.

brought my MIEV in for scheduled checkup-​also had two service recalls and replacement of rear seat due to warped frame. We were not sure if it all could be done in one day but Kelly kept checking with the tech and
they kept me updated on the progress of the work after the shuttle took me home. Shuttle driver was very friendly had excellent knowledge of the traffic and road conditions so we arrived home quickly.
very impressed with customer service department (Kelly) since my first appointment did not go well –after three hours –they told me I needed to return because the computer did not hook up correctly and the second time that I scheduled — they called me to change dates because tech was not going to be available

First I want to preface this review by stating that Mario (Sales) and Mark (Finance) were pleasant if nothing more. This review is more reflective of their business philosophy than the individuals I worked with.
I’ve bought a car from Mario before and this was supposed to be my fourth car from Cutter. I was hot on the trail for the new F150. So much so that I was the one calling my sales person every time a new one arrived. I would check their website and let him know that new inventory was available. In all fairness, he’s a very popular sales person so it’s safe to say he’s a busy guy.
I finally found the truck with the package I wanted so I rushed over with a check and my title in hand. I was told I couldn’t test drive it because it was fresh off the boat. No big deal as I own a F150. I thought it was kind of funny that I knew much more about the truck than the people there. But maybe it’s because I own one and read dozens of reviews.
So the reason for the lukewarm review is that when it came to negotiating the price, it never happened. They basically tried to charge me over $ 6000 than the price that was on their website. They said that the price shown on THEIR website is the «mainland» price, and that this holds the same premium as limited, high end cars. To paraphrase, «you would pay a dealer markup on a Corvette. This is just like a Corvette.» Whaaaa? I was born at night but I wasn’t born yesterday. Anyway, our meeting ended with me being told that they understand that I’m not going to pay the markup, but someone else will. I loved the truck and could afford it. But I’ve never in my life paid an «adjusted market value» on a BMW, AMG, Cadillac, Honda, Mazda, Chevrolet, F150, Mustangs, or any other car I’ve owned.
I own a retail business so I completely understand supply/​demand and basic economics. They want to get top dollar for their product, makes perfect sense. I don’t pay their rent so I’m not going to tell them how to run their business. However, I feel like they could have used a little more tact when dealing with a lifelong client and not some babooze off the street.
In the end, I ended up buying a Tundra and I absolutely love it. I probably would have been just as happy with the Ford, but I feel like I got more bang for my buck with the Toyota. Fully loaded 1794 edition for $ 8000 less, with a higher residual value. My first Toýota after 3 Fords so we’ll see.

Love shopping here… I’ve got 3 vehicles from here. best service on the island… by far