Foot Locker

I’ve been a long time customer here. I’m sad to say that I will no longer be doing business at this location again.
My fiancé is an airborne active duty veteran who has chosen to transfer to national guard so he can be closer to his parents who are very ill. It saddens me that today he walked into this location wanting to purchase a pair of shoes. The person at the counter asked if he was military as a military discount could be offered. As he showed him his military ID he was then told that only «Active Duty» members could receive a military discount (as if the national guard is not considered military.)
If this franchise is one that segregates our nations military then this is not a place I want to support. Champs and FootAction along with a long list of other locations has no problem recognizing America’s military as ONE. National Guard and Reserve personnel BE AWARE.

This is one of the best Foot Lockers I have been too. Knowledgable staff about their products. Prices are competitive and not over priced. Good selection and the store is clean and organized.

One of the smallest footlockers I’ve ever seen. Not a huge selection of colors to choose from but in terms of shoe type it has pretty much every thing your looking for. They have a Champs in the same building so it’s quite competitive I’ve in terms of shoe sales but footlocker shoes are better imo, it’s more catered to shoes and shoe specific services than Champs but if ur looking for sporting gear like basketball shorts then Champs wins the pick.

Worst customer service in the nation by far. Lazy high school kids that are disgusted if they have to actually work.

I’ve never had such good service at foot locker before! I didn’t even realize that good service was a real thing at shoe stores till today. (Usually I just grab what I want and get out)
My boyfriend has been wearing the free run 3s for around a year and a half now and there’s been a lot of wear and tear. He loved the shoe like it was his own flesh and blood (kidding) but it was time for some new ones. He’s been looking at the roshe runs for a while now but the size and the color options haven’t been readily available at the alamoana location.
We stopped by pearlridge today to see if there were any available. He wanted black/​grey but they didn’t have any sizes available. But they had the maroon ones that I really liked so he tried them on. Anthony was really helpful with the sizing and explained that roshe runs ran pretty big in comparison to the free run 3s. GOOD THING HE TOLD US BECAUSE I ALMOST ORDERED THEM ONLINE! So my boyfriend ended up trying on like 3 different sizes before he found the ones that fit him. He was so happy with the color and I was really glad he tried them on instead of me having ordered the wrong size online…
Moral of story?
1. Try shoes on before you buy them
2. Roshe runs sizing is way bigger than free runs (he downsized one full size)
3. Go to the footlocker at pearlridge cus they have sizes and colors AND they were so helpful in finding the right fit! And they seemed really knowledgeable in terms of how the shoes vary between other styles.
4. I now understand the struggles my boyfriend feels when I drag him shopping for my stuff all day long. I’m sorrrrryyyy!

The customer service is always great! They are always helpful! Only thing is their stock in certain shoes are limited. They offered to check the other store bit they didn’t have the size so they stated order online.

I went to the footlocker in the DT portion and Anthony was very helpful and tentative. They didn’t have my shoe size but immediately called the other location (wasn’t aware of a 2^nd one at the time). They had the shoe I wanted and he told me where to go.
Same experience at the uptown location. Tentative and nice. Got the items I needed and received a GENEROUS 20% military discount. This was much better than most other businesses, let alone a shoe store at a mall.
Very pleased.

AWESOME experience today! Don’t get me wrong, though. Whenever I come in, the sales associates are always so nice and helpful to me. Today was pretty amazing, though, and I just HAD to Unilocal.
Apparently, the new thing is to give out tickets for certain shoe releases and today was one of those days. I’ve never had to «camp out» and wait in line for hours on end for a pair of grade school size shoes so I’ve never experienced the ticket procedure until today. They pass out these tickets to account for certain shoe sizes upon request from the customer and then when the shoe gets released less than a week later, then it’ll be waiting for you with your ticket number.
I went at 5:05pm, 5 minutes after the tickets were handed out to those who are committed enough to their shoe collection to wait for hours on end. I was told that absolutely all of the shoe sizes — even the kids’ sizes — were accounted for so I went to Foot Locker, Champs, AND Footaction at the other side of Pearlridge and they said that all of their tickets accounted for and that just broke my heart.
Afterwards, I came back to this Foot Locker simply in hopes of getting something for my nephew. There was a little spark of hope in me so I asked another sales associate if they had any more tickets. That’s when Pam came out, took out her ledger of tickets, and said «I think we still have one more size available.» There was a list of the shoe sizes and how many of each shoe was available — all but one of those shoe sizes were crossed out and it was a 4! MY SIZE. MY SIZE!!! Omg. They only had 2 size 4 shoes and one of them was now mine! My heart was racing, I swear I was about to either faint or jump over the counter and give Pam the biggest hug for being amazing and double checking for me.
*Remember: shoe stores don’t keep hundreds of shoe sizes in the back readily available for just one particular shoe.