Foot Locker

I’m surprised nobody beat up the manager of this footlocker yet! Probably the worst customer service I’ve ever had in person and even on phone. Everyone I’ve talked to about this guy can’t stand him get rid of that dude!

I ordered shoes from Foot Locker, online because Foot Locker didn’t sell the type of shoe I wanted. When I got them, I was a little disappointed, that it was not the shoe that I thought it was.
Went the next day, to return the shoe to Footlocker, and chose a different one. Exchanging the shoe for a different type of shoe was really easy, and not like some stores were it takes you 5min. All you need to do is verify your address and it was simple as that.
The only thing is that The shoe I purchased Online cost more than the shoe which I exchanged at store, and I got some money refunded. But I don’t think I got the shipping refunded.
Other the case, I learned my lesson not to order shoes online, and just drive up to Foot Locker.

The selection of shoes here compared to Lady Foot Locker is incredible. Apparently men must like sneakers way more than women do? I don’t know? The sales associate in this store was WAY more attentive than in Lady Foot Locker. He also helped with a better sneaker choice and selection between brands based on what the sneakers were being worn for (cross training, etc).
I also appreciated that he didn’t try to up sell us into a more expensive shoe.
They offer a 10% military discount.

The little brother recently got a new job and needed a bunch of black polo shirts for his new uniform. He heard they had inexpensive ones at Foot Lockers, so that was our first stop. We hit up the uptown side and they were out of black polos in his size. The sales guy mentioned there was another location downtown so we went to see if they had his size since they were running a pretty good promotion on the shirts.
This is where we got some of the best customer service I’ve seen in a long time. First, they didn’t have any signage up mentioning the buy more, save more special, so the sales guy called the other location to see if they could honor the special. They could and the little brother decided to get 5 shirts, but they only had 2 in his size. Apparently Foot Locker, Foot Action, and Champs are all owned by the same company, so the awesome sales guy went out of his way to call up the other downtown locations until he found one with enough shirts in stock and had them hold them till we got there! I wish I had caught his name, but thank you awesome sales guy! I know where we’ll be coming when we need more black polos!