Krazy Karaoke

So where to begin. I’m going to start off by saying that I am a regular customer and me and a group of friends comes every week several times a week to sing and have fun. Yesterday 1÷18÷16, we had a reservation for room 9 from 3 – 6 pm. Being that it was a holiday we were advised that the room rate was $ 55 vs $ 30 (because of the holiday) according to the price sheet the eve of a holiday which would have been Sunday, the priced is $ 55/​HR. So technically we should have been changed $ 30 totaling $ 90 plus tax for 3 hours. However we were changed $ 194 and some change for 3hrs. Than we moved to room 5 and extended another 4 hours. Which they made like we were getting a deal when it was half off Monday’s after 6pm. Not only does the owners not care about this establishment nor care to respond to any issues/​comments that is placed on Unilocal.We don’t even get a VIP card for coins and pending hundreds weekly at Krazy Karaōke no stamp card no nothing. Not only was I over changed but is treated no different than a customer who just wondered from the street. Their is no benefit to coming here anymore, no sing upstages no stamp card for regular customers, nothing!!! Very disappointed and will be taking our business to HMC.

Absolutely a great place to go sing! Me and my friend frequent this spot ALL THE TIME… just the 2 of us. It’s a great selection of music and the staff is incredible! Aunty Lani is such an amazing woman… always makes us feel like we’re just going to her house to hang out. We normally are always able to get a room and the rates are GREAT!!! I appreciate businesses that know how to treat their customers well.

WORST CUSTOMER SERVICE over the phone! I called to inquire about reserving a room. The first time I called, I was put on hold for over 6 minutes, then was disconnected. I called back only to have my questions answered rudely and rushed. I felt like I was bothering the lady that answered. I said that I was looking for a room for about 30 – 40 people and on what dates. She abruptly said, «No, we dont have that». I had to ask questions to clarify that they do have a room that could possibly satisfy my needs, just not on the dates I was looking for. She didnt even try to accomodate or help me. The woman was VERY rude and made me feel like she just wanted to get off the phone. I guess they dont need my business!
****i joined Unilocal just to write this review as i was so disappointed with their service over the phone!

This place is amazing ecellent service wonderful workers love to come in see aunty lani all happy greet us each by name and peaches is excellent too love him

I can’t think of a better place to gather some friends and family for a fun evening in. Whether you like to sing in front of people or privately in the shower, Krazy is definitely a great place to have your get-​togethers. I come here quite often.
This place is kind of tucked away in the corner of Pearl Kai Shopping Center, in the same building complex as Powerhouse Gym. Don’t blink or you’ll miss it!
They have rooms varying in sizes — small, medium, large. The music list is usually up-​to-​date, with most of the current hits available for selection. The sound quality is pretty good. And the best part — the system is super easy to use!
You can bring your own food and drinks into the rooms — just remember to clean up after yourself! There is so much parking available, too. Not to mention how friendly the staff is there!
There are special rates throughout the week, like military discounts, student discounts, birthday discounts — call them and double check before you make your reservations. Weekends are almost always packed, be sure to call in advance.
Enjoy!

Very disappointed!
Calling to get a reservation on a Sunday around 830 p.m.
A lady (I should address her as a little girl) pretty much was was rude from the get go. No manners what so ever. When I tried to ask for information, She just pretty much cut me off, explained how there’s no rooms, didn’t even let me speak, said bye and hung up! I don’t know if it’s cause she didn’t want to take any more reservations for that night or its cause she can’t get laid. All I got to say is very bad etiquette phone and customer service. Smh! I called on 9÷6÷15 !! Whoever was working on that shift around 8 p. m answering phones. The manager needs to handle that! Not acceptable !

Wow, I’m in awe at Krazy Karaōke for having the worst customer service over the phone. I just called to inquire about possible dates and times for a reservation to celebrate my Fiancés birthday. Whomever answered had the worst attitude and was very rude (seriously using nicest words to describe her) Not once did she even show concern or show anyway that she wanted to help me. I simply asked if there was the biggest room available to rent in about 2 weeks and she just bluntly told me «no, it’s booked from 8 – 12.» So I said okay, is there any other time available and she came back with a really sassy remark of, «like I said before its already booked». But I was confused because she only said it was booked from 8 – 12 p.m. What about before that? She then with a sassy voice said «how many people do you have!?!» I told her that I had about 15, but I wanted the big room. (Just in case I had more guest) she then said «You CANT HAVE more than 18 people, we only allow 18 people!!!» Seriously like yelling at me. Then I told her I understand that, that’s why I wanted the biggest room. Of course she repeated «I already told you it was booked.» I figured after that remark I was getting no where and didn’t even want to ask for another date or prices for the rooms.
I’ve made many reservations there for my companies celebration along with other birthday parties that I’ve planned for friends. NEVER, not once did I receive service like I did today.
I have been a Manager in Customer service for over 10 years and I would never allow my associates to ever talk the way she did regardless of the situation.
I guess I’ll just take my events else where.

Time to update. It may seem a bit out there to give five stars but this is my personal satisfaction with this business and I understand your experience is not going to be the same. I personally always have an amazing time when I come here, never any problems, the workers are all awesome.
To start, since I’ve been to many karaōke spots on the island, I can honestly say I prefer two places over the others: Krazy Aiea and GS Studio.
Krazy Aiea is a bit grungy «looking» but it’s clean. It’s not like they never mop or wipe things down. The location is old so things are considerably worn but nonetheless, it gets cleaned. I’ve seen the mics and other things get wiped down but I’m not sure what it was they were using to clean it. Personally I’ve never smelled anything funny from the mics but you gotta remember that they were near people’s mouths – people that have been drinking, eating, etc. I do advise for your own protection and for the protection of others, don’t be putting the mic so close to your mouth that you can actually smell it. Up the mic volume if you must and hold it further away.
Next up: The books have all been recently updated, they have laminated covers and the old beat up ones were thrown out. Little known fact: Krazy has a Japanese song book. I use it all the time, every time I go. They seriously need to get on the K-​train though because if they start having popular korean karaōke songs, I think business would boost greatly.
As for the standards on the policy for specials: I have been coming here longer than most patrons, I believe. It’s been at *least* a decade. For the college special, I’ve always been asked to show the sticker that says what term I’m in. It makes sense and quite frankly, people can abuse the special and use an old college ID for who knows how long if they never checked. Don’t blame a business for common sense standards just because it makes it difficult for you to get something special. If you ran a business too, you wouldn’t want to be losing money on every tom, dick and harry with an old college ID. Think from the other side of the fence, people.
Interjection: they’re going to start calling me Tara «the vengeful reviewer» soon. Swinging down my righteous hammer of logic…
In line with that, I want to talk about the service. There’s cultural differences one should keep in mind when judging someone. I’ve never had any problems whatsoever with service here and I’ve come enough times to meet everyone that works here. Here’s what I have to say: try to be open-​minded and mindful about your own perception when it comes to ANYONE you are judging.
When I very first started coming here on my own, as in making my own calls for reservations rather than my friends, I too thought the person on the phone sounded a bit mean. I was uncomfortable at first, but when I came in, the person was actually quite nice. I recognized the voice. Seeing a smile though while hearing the same tone made me realize this person was not actually giving attitude over the phone. I also ended up seeing her pick up the phone to take reservation calls and I heard the same tone, but I really didn’t feel that attitude was intended. That’s just her tone.
Hawaiian and local-​kine aunties, sometimes they can speak kind of frankly but they’re not necessarily being mean. You know how you try to speak overly nicely to someone you just met but when you have familiarity, that tiptoeing is gone? That’s pretty much the best I can explain it in a nutshell. It’s a tone of familiarity and can actually be considered respectful that someone speaks that way to you. It doesn’t always have to mean that someone is out to disrespect you. Sometimes in our culture, we just talk that way, that’s all.
I’ll admit, I’m a little more lax than most people. I don’t go around to places and expect everyone to be reverent to me because I’m a customer. Despite that, I’ve come to know the difference between someone just being a grumpy grump versus having a frank tone even though they’re actually not intending to be rude.
All of the workers here have been nothing but sweet to me and my parties in their own way. It’s not «bright and chirpy,» but nonetheless, it’s respectful. I’m not related to any of them, don’t know them outside of this business and yes, I’ve been coming here for years but that also means I’ve been here enough to see how the employees interact with other customers. I’ve never observed anything rude and I stand by my original rating.
This is a comfortable atmosphere for a great time; they have my Japanese songs, the equipment is still working pretty well after all these years, no one’s ever been mean to me, I’ve never had any ew moments, the price is on par with other karaōke places and Mondays are the best nights – HALF OFF! I love coming here. No frills. No pretentious nightlifers. There’s no reason I see not to give it my five star satisfaction rating.

Five stars! Why? Can you say half off Monday’s!!! And because It’s my own personal opinion and I always have a blast when I come here. It’s a great place to relax and relieve stress. My sister and I go here a lot and like a lot of other people in the reviews the Aunty in the front know us by first name. However I guess it is a hit or a miss with some people but for us it’s always a hit.
Complaining about the books? They updated them so hah. Lol but yes it is about time but you can also do your part and not flip through the books with wet hands or on a rage. o. o
The service has always been more than exceptional for us. Really lol. When we walk in we were always greeted by smiling workers, even before they knew us by name. Yes sometimes the machines would stop and they had to reset it but they did compensate us for the missing time by adding on 5 minutes or whatever time was lost. Idk, some people say they don’t get compensated for the lost time it takes? Maybe they are pressing all kinds of buttons they’re not supposed to lol. Who knows. I’ve always had a great time with the best service. Sometimes, we even get upgraded to larger room for free if they make a mistake on their end.
Overall, I love going to this place. It’s cheap, good sound systems, relieves stress, BYOB, you can bring food, friendly workers, and updated songs and songbooks.
Note. I didn’t include the bathroom review because I’m not sure if it’s krazy’s bathrooms or apart of the building they are in which in that case the owner of the building needs to fix it lol.

Came here with some friends to relieve some stress. I don’t sing but they do and they are pretty good. Great place to kick it with friends. BYOB and BYOG (bring your own booze and bring your own grinds). I’m not a regular but have been here quite a few times. Although I don’t sing, I always enjoy myself (I think its the alcohol I enjoy)

I’ve been coming to this location over the past 10 – 15 years. I’m disappointed with the cleanliness and condition of the books and microphones. The last time I came here it smelled a bit bad and seem run down. One microphone was broken and the Karaōke code books were all beat up! I don’t think I’ll ever come back to this location again. The only thing I can say about improvement is that they stopped playing those dumb «commercials» in the middle of your Karaōke session. They should do that anyway because you are paying for the hour. If I wanted commercials I could just stay home and watch TV.

First off, let me say that Aunty Lani is the absolute best! Very understanding and friendly.
My co-​workers and I were talking about having a Karaōke night for a long time, so we were thrilled when the time had finally came. After making our deposit, schedules changed and we had to re-​schedule. You have 7 days before your event to re-​schedule (which we didn’t realize at the time) and we ended up calling 6 days before, I wasn’t looking forward to the $ 25 dollar fee. However, Aunty Lani was super understanding which was great and the fee was waived.
Our new date turned out to the be day of the Hurricane warning, so I had to call again to re-​schedule and I was little scared to be charged a fee. BUT, once again Aunty Lani was very understanding and was more so concerned about everyones safety.
I can’t quite remember, but somewhere during this time I upgraded my room to a larger size. It was out of the way for any of us to go in to pay the difference for our deposit, so Aunty Lani let us pay everything else in full once we showed up for our reservation the night of.
Overall, everything was great and we had a blast.
(We’ve already made reservations for our next outing!)
On a side note, not everyone is as friendly as Aunty Lani, but I really can’t complain.
If you’re looking for deals, this is the place. Definitely call to ask them about their different deals throughout the week. They have student discounts, military discounts, etc.

Had a last minute karaōke session here one night room was nice song selection was pretty up to date!

I went there with some co-​workers and had a blast! The workers were so nice to us and were very helpful and funny too. We actually ended up staying until closing we had so much fun.
Yes, I was worried at first because from the outside it seems sketchy (and their Elvis in the front kinda startled me), but it’s really nice and clean. The speakers are pretty good, and they have many songs to choose from, (according to the books were last updated Feb 2012) they even had Avenue Q, which really shocked me lol!
Also, there is a small book that has popular songs from 2014 and 2013 (Yes, the have Let It Go from Frozen).
They even have a book of Japanese songs but the lyrics are not in romaji, so only pick those if you know it by heart or can read characters.
I can’t say much for the parking though as I carpool with others so that might be iffy, but it was a huge success as we got the usually stoic and reluctant ones to get up and sing.

Great staff, up to date on songs, clean rooms, great times.
So why not 5 stars? Because it’s almost alllwwaaays booked and it’s expensive :(I also find myself with my sister circling the parking lot several times looking for parking.
So, that star isn’t because they’re bad, it’s just other things around it.
I’d still go if I had the money to do it :)

I wouldn’t call my sister or I «regulars» exactly, but we’ve both gone here often enough over the years that the main woman at the front desk now recognizes us whenever we visit. We’ve usually received friendly, sympathetic service from the front desk staff, whether it was helping us with a tech issue with the karaōke machines, reserving a room, or simply checking us in.
I had a birthday here recently, and the woman at the front desk looked genuinely delighted when she the made the connection between my Fourth of July birthday and my name. Indifference, there was not!
I live in town, but I still like this location because it’s central for my friends and family; many of them live in the western reaches of the H1.
This Krazy has a terrific selection of songs. I’m always surprised to see how up-​to-​date their contemporary selection gets, with the latest top 40 and alternative hits. Of course, they have tons of classics, as well. They even have whole sections of Filipino music, gospel tunes, and local songs.
Great deal on birthday celebrations – when I went for my birthday, I believe it was one free hour with the purchase of two hours. You can also bring in your own food and beverages, and they even provide ice cubes. Call to reserve your room in advance, of course!

Me and my friends normally come here quite frequently over the years but this was the first in about 9 months. I would have to say that I am not really liking the new standards here. I mean, all the employee’s were doing their job and such but my friends and I were like they should know us by now, why are they acting like this… sketchy?!
We went on a Wednesday night and that’s normally college discount night. You just show your student I.D. and you can purchase 2 hours for a flat rate of $ 20. So, We showed our ID’s and they were a bit skeptic about our school ID’s because they said that there was supposed to be something identifying the semester (which is the little sticker showing the year and semester you’re in, right?) but they were stating otherwise. But, they scanned all our cards for recording their work.
All in all, the night singing was blast. The room got a bit hotter than usual I might add. Nevertheless, fun fun fun.
I was just in shock of the new standards of this place. Maybe, hopefully, the management will become something more easier and upbeat.
Overall: A whole lot of parking if you plan accordingly, Bring your own food and drink, Try to go early and at discount days.

I recently went here for a friends birthday in the middle of February and I can say this place hasn’t changed at all over the years. The last time I probably been here was back in 2008. My friends and I always rent out the biggest room and it does accommodate a lot of people for a fair price. The variety of song selection isn’t bad and has more than other karaōke places I’ve been to.
The staff? I actually haven’t seen them except for a quick glance. No hi, hello, welcome, thank you for coming. I would enjoy going to a karaōke place where the staff actually acknowledged me and my friends. Oh well. Also the bathrooms need A LOT of work. In the ladies room there are only two stalls. One stall the door couldn’t even close properly. It felt really dirty. If you can hold your pee, I suggest doing so.
As for the alcohol, don’t expect to party too hard for too long. You can’t drink after 11 or 12. I swear we were cleaning up all the alcohol around that time because it couldn’t be consumed or been lying out on the table.

This place isn’t terrible, but it’s not great either. +1 for convenience in it’s location.
The giant room with couch seating along the wall and tables in the middle is the best room, and probably the only room I’d ever get at this karaōke place. There’s a really good song selection, and if you get that room there’s tons of space for people to dance and generally do dumb things.
The bathroom could use some work. The workers could also use a class or two in hospitality.
PS: Don’t leave any valuables in your car. Seriously. About 2 years ago my car got broken into here while I was parked in the stalls right in front of Krazy Karaōke, even though it’s the most well-​lit area of the parking lot. Sketchy.
It’s BYOB, and they didn’t even card everyone in our karaōke room (even though we were all 21). Guess they just trusted us? Also, NO ALCOHOL IN THE ROOM PAST MIDNIGHT.
Try not to lose your phone or leave any valuables in the room either, you’ll never see it again.

I’ve been here a few times over the years. It’s always been the same ol same ol. No matter what room you’re in there is always going to have a problem with the mics. I do wonder if they sanitize the mic’s after use because some of them smell really funky. I can’t stand it. I want to bring my disinfectant spray and clean it ewww.
Parking: Now that 24 hour fitness is not there anymore and it is some other gym. There is always ample parking avaiable.