Sears Auto Center

January 26, 2016 i went to the sears autocenter in aiea? About 845a. There was no one in line, three sears employees at their computer. The guy on the right was helping someone, the middle guy had no one. And the Guy on the left was scolding an old man that he was in the wrong line and That he had to go behind me in the walk in line. Since i just got there, i told the man to go in front of me but he told me no «he told me to go behind you.» So the middle guy calls me to the computer and the guy on the left, who just scolded the old man, has to help him.
I get checked in by edward, i let the guy know I’m there for alignment. He tells me that it will be done about 11a.
At 10a i get a call from Edward and he tells me he has «bad news». That my «tires are scraping the fenders» and «i need to do the struts» and if i dont i «could lose control of my vehicle, it could catch fire, and i need to replace three tires.» I was caught off guard by this «bad news» and questioned why my regular maintenance didnt catch that. At this point i said yes, do it. I can not be driving around with my babies in a car in such condition. Meanwhile, i call my husband to let him know the cars condition and that it will take another 4 hours. After hanging up with him. I call the company that serviced my car, very upset that they didnt catch these problems. They said that there is nothing wrong with my car, asked where i was, and said they would get to the bottom of it. They call sears and ask whats wrong with my car. They tell them the truth, and say that they say that they didnt tell me what they did. When the company calls me back and tells me what they found out, i immediately told sears do not work on my car. After making a few more calls and discussing it with my husband who had left work to pick me and my children up, and after expressing my concerns to the manager calvin (who wasnt apologetic for his lying employees or concerned about how his employees treated his customers), my husband decided i should do alignment and struts. I regret doing my struts because after talking to a couple mechanics, after the fact, because my struts didn’t need work yet. They also are upset that i got lied to, to scare me into fixing things that didnt need fixing. I was so upset and frantic that i didnt stop to think, my car wasnt making funny noises and wasnt feeling different.
I tried doing the online survey about the incident, but it told me to call a 1800. I called that number and they said that wasnt the right number for auto center. Since i had to go to work, i called the next day. The following day, i Spent two hours on the phone with sears. Finally, connie took my info and started Case400681. She said that sears aiea had to respond within 48 hrs. And i should call back late friday or early saturday. She put me on hold and next thing i knew, i heard the automated message again, press one for this, two for that. I pressed a button so i would get someone back in connies department. Except i didnt. I got transferred out to janice who said her number was 18 004 694 663. She was so rude and didnt listen to me and refused to help me.
I am completely done with supporting sears. I am so upset that i couldnt get helped, that no one listened to me. No one cared that i was lied to about my condition of my car.

Service doesn’t even earn ONE star, but I can’t post without one. The inside is not too bad, it’s the outside when you’re picking something up. You stand there, they SEE YOU and just walk by… like hello??? And none of them care… talk about no pride in where you work. AVOID this place if at all possible!!!

They have very poor customer service. I made an appointment on line to have my a/​c serviced and they said that they won’t honor the appointment because they filled their appointments from people who walked in or had called in. I would never go back to sears for any type of service again. Asked to speak with a manager and he was too busy. Take your business else where. This is why sears in Hawaii is closing. Could care less about their customers.

If you can avoid this place by all means, DO SO. this place is TERRIBLE. my husband had a flat and didn’t have a spare, so we had it towed to here at 10AM. FInally at 11:30Am they told it would be a 2 hour wait. TO GET ONE TIRE REPLACED. so 2pm rolls around, cars still not done. It was in their shop and no one touched it. After waiting in line for 30 min the guy told us «5 minutes and it’ll be done» (2:30PM)… Yeah right. The car was finally done at 2:45. $ 113 NOT well spent. For one tire and 5 hours.

I was in and out of here in a reasonable amount of time and nobody pressured me to buy anything that I didn’t want. It’s a good place to go if you need to leave your car for a while for them to work on since the mall is right there. Free wifi in the mall too.

I have not been here in ages and remembered that it was a «go to» place whenever you needed a new car battery. Not any more! My husband and I arrived there around 8:00 a.m. on a Saturday morning and waited in line for more than 30 minutes just to get checked in. There were three lines to stand in. One to check in, one with appointments and one to check out. The one with the appointments had about five people and I was second in line to check in. Although there was three people that were working, only two seemed to be assisting the customers while the third clerk was only on the computer and just looking at the lines getting longer.
When we finally got waited on, the clerk tried to be funny by saying what bus dropped off all these people? It took another 20 minutes to get the paper work done which involved the clerk going to the parking lot to check our truck and tell us that we’ll need to buy tires later on as they’re starting to get bald.
When we went back after we got the call that the work was completed, we waited approximately 45 minutes in the check-​out line. After a clerk finished with a customer (the same one in the morning who only looked up from his computer to look at the lines) I told him we only wanted to pay and pick up our car. He said they were short-​handed that day. Then another clerk finally came shortly after my conversation with the clerk, goes to the person who was waiting after me to assist him. Talk about adding insult to injury! The only regret I have is not asking who their supervisor was so I could give that person an earful!
Never, never will I go back and Sears should do us all a favor by closing this place down!

I alctually opened up this account while waiting over 3 hours at sears pealridge. All I’m doing is getting an oil change and a tire patch so there is no reason for it to take that long. Espcially when I had an appointment. Save yourself the trouble and time and go across the street to lex brodis

Gotta change this again.
Bought a Die Hard gold battery about a year ago. I believe this has a 3 year warranty. I like die hard batteries. I bought it after the auto shop closed from a ‘regular’ associate inside the Sears store. She told me shed input my info for the warranty etc.
One year later, my battery dies and leaves me stranded. Go through a fiasco trying to get it started. Anyway, no clue where the receipt went, from a year ago, no problem as my info was entered into the computer right? Wrong. After a nearly 40? minute wait with only 4 people in front of me, turns out my info I gave the associate was not inputted. Cant find the receipt so tough luck. had to buy a new battery. That’s about $ 300 in batteries within a year. Shame on my part for losing the receipt, but more shame on their part for not doing what they said they’d do and input my info…
Told them to input my info this time. I also put the receipt in a safe place in case this one goes bad too…
However, I’m wondering, wehre did my info go that I gave the associate last year? Name, phone etc… hmmm… scary.
Funny part was I changed my battery in the parking lot. Another customer was a bit annoyed as the sears guy told him it would take about 2 hours to change his battery… I did mine in less than 5 minutes right next to them as they were talking. he asked they worker «that guy did it in just a few minutes! I looked up and closed my hood and drove away.
No money back for your old battery.
1 star…0 if I could.
Previous review:
This place isnt very good.
I have come here several times. The pros of this place are
1. Die hard batteries (which i love)
2. Its connected to the mall
3. They have a wide range of services
Unfortunately my experiences here have been poor. A few memorable occurances are 1. They wanted to charge me $ 500 for an alternator job that i didnt need (they hooked up their test machines wrong. 2. I love die hard batteries but i have gotten a LOT of bad batteries from here. Theyre usually fairly friendly, but i have had difficult cases where they blamed me the battery was bad 3. They put my tires on… backwards…so i bought 4 tires… some were «facing» the wrong direction while others faced another 5. I brought my car in for alignment… they could not align it for reasons i dont know.
All in all if youre not picky auto wise like me perhaps you can get by. They take a while to do services and ig its busy plan to watch a few movies to pass the time. I think a lot of their «techs» arent very well trained and although ive never felt theyve cheated me, i feel their workers arent very experienced. I like die hard batteries and now i just buy them feom k mart and avoid going to Sears
2 stars!!!

Sat in line 28 minutes with already having an appointment. They have 2 lines one for appt one for non appt unclearly marked. However if you stand in the appointment line they only call from the walk up line. But stand in the walk in line and they tell you wait in the appt line.

I’m not sure if having an appt makes things better for this place. But 3 hours for an oil change is ridiculous. Within the last hour of their «maxed» time i get a phone call finally to talk about what’s going on with my vehicle. 3 hours! To top it all off I hear other customers saying the same thing that they waited the same amount of time. Definitely not coming back ever.

My battery dies, I get a jump, go to Sears, wait two hours to have it replaced. 175.00, done.
4 days later, my battery dies again. Knowing my battery was just changed, I get a jump and go straight to a mechanic shop to look at the alternator. Car gets dropped off, 30 minutes later I get a call from mechanic.
Mechanic: You said you just replaced your battery right?
Me: Yup, 4 days ago.
Mechanic: I don’t think so, receipt said Sears charged you for a gold battery, but you still have your old silver battery in.
I pick up my car, drive all the way back to Sears for a second time during work hours. I have their mechanic look at my battery and acknowledge it was never changed.
Battery is changed and they have no explanation how I was charged for a battery and installation without a battery and installation. Maybe it was honest mistake, but I was this close to having my car towed because of a bonehead mistake. This was my first time going to Sears for a car issue and it will certainly be my last.
Thanks for inconveniencing my week even further.
F-​Bombs list approved.

I’ve tried. I understand that they may be overloaded with work since Ala Moana’s Sears closed, but it’s reached somewhat epic levels of disappointment.
My last experience pretty much took a whole weekend, and it was only for an oil change.
Saturday: came in at 10am, thinking it would be a reasonable time. I waited in line for literally an hour and 30 minutes until I finally reach the cashier, only to be told that no more service would be booked for the day. So I pretty much stood in line for 90 minutes only to get turned away. The service associate advised that I make an appointment for the next day, which I obliged, as he said that it would help me skip the line and guarantee a spot for work to be done. Day: wasted.
Sunday: My appointment was for 11am, so I came in at 10 in case I needed to stand in line. Sure enough, I had to stand in line and it still took an hour to get to the cashier. So I go ahead and get the service done and was advised that it would take 3 hours. ‘Not a problem,’ I thought, as I’d just burn some time in Pearl Ridge while I wait. Usually, they’ll send you a text letting you know that your car is finished and that you can come pick it up.
Three hours pass and no notification. I make my way back and check in and was told that it still had a couple of hours to go. So i sit in the waiting room and was able to catch 2 movies on the TV. Overall, I’m at the 5 hour mark and finally get the notification.
I finish the transaction and headed the heck out of there just in time to make it to an engagement I had in the evening.
I feel for the staff, as they truly are overworked, but the customers are suffering because of it. It’s not uncommon to be told that your wait time would be a good chunk of hours, even for a simple job, since they have a lot of cars lined up. The customer service is still great, despite the obvious strain they’re being put under, but you can clearly see and feel the frustration of customers on both sides of the lines.
I’ve been going to Sears Auto for years, but I don’t know if I could keep investing a whole day towards maintenance service.
For those who do go, be sure to budget at least a day or two of time.

While following direction, I pull up to the entrance for battery service. I’m rudely greeted by the customer service guy who say «what you need» I proceed to tell him my story and in a condescending voice tells me «they are backed up and to park over there,» which he points to an area. I park, walk over to the service desk and wait a few minutes before I’m am helped. Once I meet with grumpy paints customer service guy, I get the same story about being back up and will have to wait for 2 hours and someone will call when it’s ready. Remember all I need is someone to check if I need a new battery.
Two hours and 15 minutes later, I go inquiry with moody cashier guy on the status of my car since it’s been over two hours and I have not received a call regarding the status. With his sarcastic tone he disappears to check on the status of my car. 20 minutes later, I get a text letting me know my car is ready and moody cashier guy reappears. He tells me the price and did not explain what service was done until I asked.
This was the most horrible customer service I have ever received regarding car service. Remember it was just a battery check. Never again!

Came in this morning at 7:30 a.m. to get a oil change. The associate told me that they should be finished about 9:30 a.m. and will give me a call when finished.
But by 10 a.m., I did not get a call, so I walked out into the parking lot and found my car in the same stall as when I drove in. So for two and a half hours they did not even work on my car.
If they are backed up, they should let the customer know, so they could either make plans or take their car somewhere else. Sears should be up front with their customers, or at least call them if they are running behind and cannot make their promised time deadline.

Technically, I give no stars to this place because I called to see if they had any availabilities and they put me on hold for 12 minutes. I started to question at 3 –5 minutes, however, I tried to be patient. I then called them on another phone to see if they would answer and they did. They forgot me on the other line even after the second call. I understand that it’s a busy place and they have a lot of work and maybe not enough workers, but that’s just awful customer service.

This review is clearly not going to be good. Here’s the story:
A couple of weeks ago, my slow leak tire became a ‘riding on the rim’ tire, so rather than report to work that day, I needed to go to Sears and fix the problem. No appointment as I didn’t know my tire would give up on me that morning.
I arrived, tire on rim, at about 7:30am and got in line. The Sears’ doors don’t open that early, but you can enter the tire center by walking through the adjacent Zippy’s. I’m not going to exaggerate this next point: I waited in line until 9:45am before making it to the register, ordering what I needed to order, and handing over my keys.
For most of those 2:15-hours, there was only one person working a register (the ‘manager’), as apparently there were some sick calls. I never overtly grumbled, although all my line-​mates were not as restrained. My feet hurt as a transitioned from putting my weight on one foot, then the other, wishing there was a chair or case of windshield washer fluid nearby so I could sit down. No such luck.
If the wait to simply order a new tire wasn’t bad enough, the ‘manager’ made a nice recommendation and said they should simply repair my tire so I can save some money. I thought that was a great idea, so I ordered other things I should have had fixed on my vehicle months ago: new wipers, oil change, new head lamp, etc. When the ‘manager’ returned after inspecting my tire, he said we better go with new as the old tire is beyond repair. Oops. My new tire need became a nearly $ 600 odyssey. Damn Sears!
OK, called out of work and decided to go home with wifey to sulk and wait for the vehicle to be done… ah, they said roughly 1:30pm. No call yet, but I ask wifey to drop me off at 2:00pm as they are likely ‘almost done.’ Damn Sears, after 4-​hours more of hanging out and looking at their crappy, half empty, dirty, and clearly mis-​managed and nobody cares store, finally done at 6:00pm. You have gotta be kidding me!
What happened to the Sears our parents and grandparents used to love? They were the benchmark in convenience, quality and service. The Sears Auto Center was ‘where you went’ to get your car fixed, before Firestone, before Goodyear, before Lex Brodies. Nope, not any more. The company is bankrupt both financially and emotionally. Sad, sad day. Feet in pain, wallet in pain, and leave the store pissed off. Not typical me.
Thank you for allowing me to vent about my self-​inflicted misery. Had I just replaced the damn tire months earlier when I started to refill the air every other week, I likely would have saved myself the headache… at least if I went anywhere else OTHER THAN SEARS!
Aloha!

What a joke on me! Got an email coupon from Sears Auto Center, made the online appointment, and got the confirmation number. That was the end of the good times.
Problem one, check-​in is in the store. Unlike the battery line. Good if the store were open, but lousy when counter rep has to go inspect the vehicle. This made for an excruciating slow line. I arrived 15 minutes before my appointment and was 3^rd in the appointment line, I didn’t get to the counter until 15 minutes past my appointment time. Only 2 counter reps. I really felt sorry for the walk ups who were 8 deep, and had to wait for the appointments to clear.
Second problem, counter rep couldn’t find my appointment, he had no way to use the confirmation number to verify my appointment, and my name was not in the system. I had prints of the coupon and confirmation, but he could not get me in.
I left with only a «sorry» and handshake, no service done. What a big waste of time. Was not worth the trouble for the $ 15 discount. Going to flagship I will be in and out in less than an hour.

It took 6 hours to get an oil change and 2 new tires.
Just tell us straight up about the time estimate please.
This is my first review on Unilocal,I needed to get this out of me.

The process in taking your car here is a bit painful IF you are a busy person, but if you got the time, they get what you need done.
I took my car here, because it was the first thing that crossed my mind when my car’s battery was going dead. Drove it here at just about 12pm and stayed here till almost 3pm…
Made an appointment for my safety check for a few days after, since they couldn’t do it the same time as my battery. The guys reasoning was that they only have one iPad. They don’t do things on paper anymore … Oh kay…
Got there the day of my safety check appointment. About 15 mins early and stood in a ridiculous line that didn’t move. 15 mins pass. I get hungry so I leave the line to go right next door to zippys. Grab a drink and bento and go back. My place in line is still there and in the exact same spot I left it. The lady in front of me gave up as well and called them to cancel, since she was going to be late from standing in that line. I didn’t call… I’m sorry. I would’ve 20 mins ago, if I knew I wasn’t going to make it, just by waiting.
They are convenient, but they’re not quick and not efficient. For those with an appointment, they should have another line. Get them in, get them out.

It took 5 hours to get an oil change and my battery replaced. W.T.F.
Look, I know you’re slammed ever since the Ala Moana store closed down. But just be up front with the wait time so I can make the proper arrangements. I took my car in at 12 noon and was told the oil change and battery would be done by 2:30. Kinda long, but okay, I’ll wait. Have a plate lunch at Zippys, cruz the mall little bit, and then I can get my car. Yeah? No!
At 3:30 I start looking for a technician for some answers and I’m told that the oil change was done but they needed my authorization to change the battery. No S— I want my battery replaced. That’s the whole reason why I went there. So I say okay and they tell me it’ll be another 30 min.
45 min pass by and I ask the tech again, dude… where’s my car? He tells me they’re changing the oil now and should be another 30 – 40 minutes. What the what? You told me at 3:30 that the oil was already changed!
I finally get my car back at almost 5pm. Crazy ridiculous.
Like I said, tell me up front that it’ll be 5 hours. I won’t be thrilled but at least I won’t waste half my day wandering aimlessly in the mall and watching bad daytime TV in the lounge. That’s just bad form.
Especially since the whole reason I was there was to replace a faulty battery that they sold me 18 months ago. SMH…
Never going back.